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| have had mdx for three months. have thud in front right when hit pot holes; and now have been seeing water accumulate in front passenger side floor, both the carpet and floor mat get soaking wet. have brought the car to service last month. they said they water tested car and found no leaks they also said they did not know what caused thud. now they have agreed to replace front struts but still no answer for wet floor. at first i thought i might have had window open a bit during car wash. but every heavy rain, floor is wet. any ideas as to cause? acura has not been much help |
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First you need to convince them there is a leak. (I assume you've convinced yourself.)
I had a vehicle which had a plugged drain in the blower motor housing. Water would blow into the exterior air intake and settle into the housing. It was supposed to drain out, but would just overflow into the passenger compartment. Heck, 2-3 inches sometimes! (It was a truck, so who cared?)
Haven't had the dash off the MDX yet :) but you might take a hose and direct it at the windshield/cowl area for 30 min to see if that duplicates your leak.
If so, there is the heater core and blower assembly in that area.
Perhaps something else is the condensate drain from the AC. Do you get puddles under the car when running the AC? If not, where is the condensate going? Don't know where you are, but this seems remote since you indicated exterior rain correlates with the puddling.
If it leaks, make sure the dealer does a TOTAL refurbish on the interior: carpet/padding/insulation CAN be damaged. (Remember, just because they have an Acura sign doesn't make them an expert...)
Good Luck
Ard |
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Bert-
Just noticed the same thing today! Was cleaning up some of the muck that falls around the driver's side floor mat, and found the carpet underneath was soaked. Figured it was from snow/etc melting around the foot rest. Just to be sure, pulled the passenger side mat as well, and it too was soaked! Not a good situation.
I know what advarkus is talking about- my Alfa has that problem, but I would not expect a 3 month old vehicle to do that. Looks like a call to Acura tomorrow and the beginning of a run-around...
= Mikel |
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Hey all-
Brought the MDX in this morning to find out why the front carpets were soaked. After much disassembly, they traced it to a leak around the a-pillar and windshield. The question now is whether they will replace the carpets or not; won't be getting it back until tomorrow, so its wait and see 'til then. Taking it on faith that the problem has been fixed.
= Mikel |
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| well, called to confirm MDX was ready, and nope, turns out the water was not coming in from the a-pillar after all but rather from underneath the fender. Seems a sealer had not been properly applied during manufacturing. Anyway, service tech recommended I wait until tomorrow to give it time to fully dry (lots of rain here today), so have to wait another day... |
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Mikel;
If I were you, I'd be very skeptical. Do you get the idea these guys are shooting in the dark?
How are they "sealing" the leaks? Is it factory mastic applied to properly prepared substrates with full access, or are they squirting silicone seal up under whereever they can reach?
Tell them you want a meeting with the Acura District Manager to inspect the leak and review their proposed repairs.
Remember, just because there is an Acura sign out front doesn't mean they know what they are doing... :)
I'm probably wrong, but you DID spend $40k!
Ard |
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Ard-
Thanks for the advice. They had the fender off the car and the interior taken out, so I think they had a good view as to where the problem was.
Have not had a chance to test the efficacy of the repair yet (it has finally stopped raining and the really well flooded streets are closed off the the National Guard). We shall see...
= Mikel |
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Mine isn't leaking, but I do have the thud when going over bumps sometimes. Its a low ferquency thud which sounds like it is coming from the right front wheel or suspension.
I guess if it continues it might be a strut.
ed |
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| Ed have you researched the threads that deal with the THUD sound. There are several threads that discuss it. Not all thud sounds have the same source. Good luck. |
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for those of you who have had water leaks under the front mats, My Acura dealer had a body shop take
look at it after they lifted up the carpet and undermatting. They found a gap in an area by the firewall by the front driver wheel well. They sealed it up and so far has been dry. |
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THe first time was after heavy rain.
They tested my car and found nothing.
Less water the 2nd time after moderate rainfall
Dealer has had car for 5 days. They say it is a pillar
leak and was hard to find. Today the service guy stated that there may be another leak and did not make me seem confident.
I want a NEW car-seems like I have a lemon!
Any insight from anybody?
Hey they are ripping the dashboard apart.
Will my car be the same even if they replace carpeting? |
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The leak is not on the pillar at the windshield (my dealer's first guess) but rather farther down the a-pillar behind the fender near the firewall (as David mentioned). My water leak problem has been effectively resolved (see earlier post). Have gone through car wash, heavy rains multiple times since, and the floor remains dry.
Don't know why it took them five days to figure it out, but you can be confident that Acura can fix the problem.
BTW, when did you take delivery? I'm wondering if this was an early production issue or not (my VIN is 57xx).
= mikel
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David or Mikel
Excuse my ignorance, but where and which piece is the firewall? I don't have the wet carpet problem but just want to know where to look in case I want to check it out. Thanks. |
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| flashman88 |
After a month long process of locating and fixing numerous leaks coming in from from underneath the fender I am looking to Acura for compensation. Seems the cause was a sealer that had not been properly applied during manufacturing. Does anyone have any experience in dealing with Acura customer service?
Originally the dealship offered to pick up the tab for my next major tune-up, this after the first two weeks in the shop. The dealer (Marin Acura) has been great.. loaning me an MDX for the entire month.
Any suggestions in dealing with Acura directly? |
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| ardvarkus |
Acura CS is notoriously poor (for a 'luxury' car marque)
I don't think you'll get far.
What are you seeking to be compensated for? Sounds like they gave you an MDX to drive, so the usual hassle of having to use a TL for SUV work wasn't an issue.
Of course, there was likely many hours (10-12) of back and forth driving, calls, hassle. The dealer is trying to make good with a free major tune-up (I'd pick the priciest one from the manual) not just the 'next'. (What is a 'tune-up' these days??? Nobody every tunes anything, just replace parts.)
BTW, the problems with these kinds of issues (leaks/problems on new vehicles) is because there are 3 separate companies you are dealing with: Dealership, Acura Sales (CustService) and Manufacturer. They hardly speak, and when they do it is a constrained and tortous path communications must take. The manufacturer gets alot of info, but must filter it down (making risk/legal/financial calculations) before they can advise their network. That's why it took so long for the 'thud' to get addressed by coporate...
my 2cents,
Ard |
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| flashman88 |
I am happy to report that I just returned from my local dealer where Acura picked up the cost of a tow package for all my troubles. When CS originally contacted me they asked what type of compensation I was looking for. They threw out a couple of options including service, trim package etc. I told them that considering the length of time without my car I was looking for a little more. I told them that the only options I was still interested in were the Tow Package and the CD changer. They seemed a little hesitiant, but I got a call back a couple of days later and was told that the parts were ordered and the dealer would call when the kit came in. Including the cooling kit I figure I saved about $1000.
Never know what to expect until you try.
I would say that Acura definitely stepped up to the plate. |
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| ghost |
| Flashman - you're a model for us all! Good going! (and enjoy the tow package...) :D:D |
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| Carver |
| Recently took delivery on 04 MDX. After 400 miles the front floorboards were full of water. Dealer indicated problem was A/C condensation drain and sun roof drain. Vehicle is back in shop with front floor totally saturated with water...again. Anyone ever experienced similar problem. Haven't owned the vehicle long enough to develop an opinion, but the first two months aren't encouraging. |
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| EXCALIBUR |
Carver,
This does not sound good. You need to get this water problem resolved quickly. Otherwise, you may be in for some serious water damage and possible mold problem with your carpet. Good luck and keep us posted.:29: |
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| Carver |
| Got the call yesterday that the dealer had found the problem. It appears that the outside mirrors (both sides) were "missing" the seal that stops water from entering the inside of the door panel and was allowing the water to run down the door and drain into the interior. When asked about the door drain holes, the dealer indicated that this missing seal caused the water to be directed into the interior side of the door/window assembly. All carpeting was replaced with new. I will keep you posted, but in VA our Lemon Law says three strikes and you are out (this is round two). |
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| DaleB |
| Good luck with all that! Fortunately it was found before the real rains begin. |
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| The X-men |
| The quality control in the Acura plants are really going to hell, how on earth did they not detect those missing seals. It would be interesting to find out if this MDX was Canadian or American build. Don't they water test these things before they ship it out of the factory? |
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| hammermdx |
quote:
Originally posted by The X-men
The quality control in the Acura plants are really going to hell, how on earth did they not detect those misiing seals. It would be interesting to find out if this MDX was Canadian or American build. Don't they water test these things before they ship it out of the factory?
You're not kidding....they most have tested it to see if it held water!:eek: |
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| EXCALIBUR |
quote:
Originally posted by Carver
Got the call yesterday that the dealer had found the problem. It appears that the outside mirrors (both sides) were "missing" the seal that stops water from entering the inside of the door panel and was allowing the water to run down the door and drain into the interior. When asked about the door drain holes, the dealer indicated that this missing seal caused the water to be directed into the interior side of the door/window assembly. All carpeting was replaced with new. I will keep you posted, but in VA our Lemon Law says three strikes and you are out (this is round two).
I'm glad that you got your problem resolved. It is good to know that the dealer replaced your carpeting. Now, enjoy your MDX.:29: |
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| The X-men |
quote:
Originally posted by hammermdx
You're not kidding....they most have tested it to see if it held water!:eek:
Dont you think they would test it to see if all the seals and drain holes are working properly? If they dont, then their quality control sucks. |
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| DaleB |
quote:
Originally posted by The X-men
Dont you think they would test it to see if all the seals and drain holes are working properly? If they dont, then their quality control sucks.
Maybe cars are run through the wet-test randomly, even at that, I bet dollars to donuts that was not the only one with missing seals. |
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| JL889 |
| I just lately, am getting the same floorboard water problem with my MDX. I get to bring it in Moday to let them look for my leak. I already had to replace the brain for my Aftermarket Head Unit, at a jaw draopping $500. I hope they replace my carpet too, it starting to smell |
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| teamTMS |
| Very interesting ... keep us posted on your outcome. |
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| The X-men |
quote:
Originally posted by DaleB
Maybe cars are run through the wet-test randomly, even at that, I bet dollars to donuts that was not the only one with missing seals.
I know for a fact that Harley-Davidson test every aspect of every motorcycle before they let it go out the door. Like I said before, they need to increase quality control with the Acura MDX. |
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| frostyra |
quote:
Originally posted by The X-men
I know for a fact that Harley-Davidson test every aspect of every motorcycle before they let it go out the door. Like I said before, they need to increase quality control with the Acura MDX.
Get real! That's not how QC works in a normal manufacturing environment. Those easy-to-check things (lights, horn, wipers, blah, blah, blah) will be 100% checked -- others are checked on a random percentage basis. The normal MDX comes out of the factory in excellent condition; a few -- very few -- don't. Want 'em all checked 100%? Add $3K-5K to the price you pay. |
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| JL889 |
Mine ended up being some leaves stuck in the drain on the front splash guards. All fixed under warranty no probs!
P.S-New Pics of my SUB Box coming soon, its ready, just raining too much here in Mobile, so not a good change to take pics yet |
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| lisalev |
Has anyone heard of something like this happening? We own a 2004 Acura MDX which we park outside. 3 weeks ago, Texas had torrential rain but the car was never driven in high water once. Now the driver and passenger carpets are soaked through to the mats and the dealership cannot find the source of the leak. So they want us to pay!! There was no indication the window, sunroof or doors were left open, nor was there any sign of water in the engine or by the sides of the car where water could have come in. We were told by the dealership to contact our insurance company (which we did) because if they cannot find the source of the leak it is obviously not a factory defect so therefore not their problem. So I guess they called us liars. They said they would be the first to pay if the insurance company could find where the water came from. Nice guys.
Luckily there are 2 dealerships where we live. The car is now at the second dealership where they are trying to diagnose the leak. We've been without the car nearly 3 weeks with no end is sight. Now the Acura rep want to pull the entire interior from end to end to find the leak. 30 plus man hours just to do that job. Now that the interior is out, the dealership hasn't found any compromised seals or fissures anywhere in the car or the source of the leak. My insurance company is dragging their feet because they don't want to pay until everything is exhausted. Thank goodness the dealership gave me a 2004 TSX indefinitely as a loaner. 23 days and counting so far. Any ideas or has anyone else had a similar problem?
I finally got my car back on Monday without an answer to the water problem. Acura has labeled it an "Act of God" so it won't be covered under warranty. After 6 weeks, I'm just glad to have my car back. Sterling Acura has been great, but I think their hands are tied because Acura USA won't budge on this. At least not yet. |
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| gomojo54 |
My 2004 MDX is in the shop right now for the same type of water issue. This is the second time I have taken it to the dealership for wet carpet.
It rained today as I drove it to the dealer. As a result, they were able to see that the carpet is wet....but they have not found the source yet. |
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| lisalev |
| Has your dealership found the source of the water leak yet? Good luck. After all I've been through, I would sure like to know. My car is back at my dealership again. Its been 5 days and counting his time. The carpets smelled moldy so now I'm waiting for the insurance adjuster to give the approval to install new carpets and floor mats. |
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| gomojo54 |
I picked up the MDX on Thursday. The dealership was not able to find the leak. They put it through the car wash numerous times, they removed the carpet and sprayed high pressure water beneath the vehicle. They checked the windshield and windows, they checked the sunroof drains, they checked the mirror seals, etc. They tore the vehicle apart and were not able to make it leak.
I take it to Mac Churchill in Fort Worth. They have been great to work with on service. It appears that I will need to take it to them the next time we have a heavy rain so that they can remove the carpet and drive it.
I absolutely enjoy driving the MDX and this is one of those disappointing issues with the Acura. I am concerned about the effects on the vehicle with the continuous water leak. |
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| lisalev |
| Please post the dealerships you have taken your cars to regarding the water leak issue. So far Sterling and McDavid in Austin, and Mac Churchill in Fort Worth are the only 2 I know about. The more I have, the more names I can send to my insurance company. I know they would like to know others to make a case against Acura to recover their $$$. Thanks. |
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| skhan |
I also have a 2004 MDX- noticed the exact same problem except only the passenger floorboard was soaked. I took it to the dealership- they said 2 other people had brought in their 04 MDX's with the same problem. Apparantly, the problem is a leak near the front fender that needs to be sealed- the car's at the body shop getting repaired- i hope.
If your Acura dealership is giving you the run-around- have them call Acura 101 West in Calabasas, CA- they should be able to confirm the problem is more than just your car. |
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| lisalev |
| Thanks to your posting Acura has reopened my case! |
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| MesaBeige |
Three days ago I noticed a wet spot right at the drivers foot rest.
I took out the mat and found that there is also some wetness on the rug under the mat.
Took it in for 52.5K service today and had the dealer check the wet spot. The confirmed it is only water but could not find the source in the half hour they put into the search. I am bringing it back in next Monday for a full day so they can find and repair. They think it is originating near the firewall behind the dash and want to take the dash out to find the source.
Anyone else have a similar problem?
regards
MB- |
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| Manatee |
| I have my 01 in today for the leak. They have checked everything execpt for the firewall behind the dash. The cost to check behind the dash is $500+. If this is the problem, Acura will pay. If not, it's my wallet. They feel pretty confident this is the problem. Will let everyone know. |
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| Manatee |
| I did have a crack between the wheel well and the firewall. Total cost to repair about $700.00 Acura has agreed to take care of this for me. They did ask me if was the original owner, which I am. I don't know if this would have made a difference. |
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| outdoorgirl |
I bought my 2002 MDX last summer, and have kept it in the garage ever since. I took it to the coast for Thanksgiving, and it filled up with water on the passenger floor. Because I had taken it off road a little, and because of the great rain we have in Oregon, I thought it was a one time thing. Last weekend however, I left the car outside again in a pretty big rain storm, on a sloped driveway. When I opened the passenger door, there was 2 inches of standing water in there!
After reviewing some of the posts in here, I am thinking it is definitely an Acura problem. However, my car is past it's warranty.
Any ideas on how to deal with Acura on fixing this and possibly replacing the carpet which is soaked clear into the driver's side of the car?
Thank you for any information!
:confused: |
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| ardvarkus |
All the usual things need to be checked- lots of leads in the earlier posts.
I would try to get a detailed print out of ever single item in the vehicles service history from an Acura dealer (they can do this from the VIN)... I would do this BEFORE you have any confrontations/discussions over the water issue.
Point being, this may have been a known defect that the previous owner never got resolved... might still be under warranty if you can document prior complaints/attempts to fix.
Good luck
A |
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| gilbertinpdx |
My 2001 MDX suddenly sprung an interior water leak. After a heavy rain, 2 inches of water on the passenger floor board, drivers side very soggy.
I bought the vehicle 1 year ago at Tonkin Acura of Portland. It was a certified vehicle, which I was told was a warranty "pretty much the same as new" for 1 year or 12,000. When I took it in, they informed me that the warranty does not cover water damage, only mechanical.
The dealer could replicate the leak, but could not find it. They sent it over to a body shop. After one week of looking the body shop finally found it. They pulled both fenders, then the dash, heater core and condenser. They said there was a "very large" gap in the sheet metal in the firewall. The sealer material had hardened and cracked out, leaving a large gap. He took pictures for me.
The repair cost $1,100, plus the dealer is likely going to ding me another $300-$400 and I have lost my car for 9 days, assuming I get it today. The dealer is not stepping up to the plate, nor is Acura's extended warranty company, nor Acura Care.
Clearly, this is a manufacturing defect, yet Acura is not willing to step up to the plate, even when they got my warranty $$. This is my third Acura, (fifth Honda) and will now be my last. Acura needs to take responsibility for this problem. |
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| ardvarkus |
quote:
Originally posted by gilbertinpdx
My 2001 MDX suddenly sprung an interior water leak. After a heavy rain, 2 inches of water on the passenger floor board, drivers side very soggy.
I bought the vehicle 1 year ago at Tonkin Acura of Portland. It was a certified vehicle, which I was told was a warranty "pretty much the same as new" for 1 year or 12,000. When I took it in, they informed me that the warranty does not cover water damage, only mechanical.
The dealer could replicate the leak, but could not find it. They sent it over to a body shop. After one week of looking the body shop finally found it. They pulled both fenders, then the dash, heater core and condenser. They said there was a "very large" gap in the sheet metal in the firewall. The sealer material had hardened and cracked out, leaving a large gap. He took pictures for me.
The repair cost $1,100, plus the dealer is likely going to ding me another $300-$400 and I have lost my car for 9 days, assuming I get it today. The dealer is not stepping up to the plate, nor is Acura's extended warranty company, nor Acura Care.
Clearly, this is a manufacturing defect, yet Acura is not willing to step up to the plate, even when they got my warranty $$. This is my third Acura, (fifth Honda) and will now be my last. Acura needs to take responsibility for this problem.
If you could determine that WHILE IT WAS UNDER THE ORIGINAL WARRANTY that the first owner complained to Acura of a leak, you might be able to get it covered.
Dealers CAN pull up all prior records based on the VIN. Once you start hassling with the dealer, they will likely not do this... maybe find anohter dealer to get this? (Just walk in and ask for it- service guys...)
Good Luck
A
PS We'd LOVE to see those pictures.... |
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| hammermdx |
quote:
Originally posted by gilbertinpdx
My 2001 MDX suddenly sprung an interior water leak. After a heavy rain, 2 inches of water on the passenger floor board, drivers side very soggy.
I bought the vehicle 1 year ago at Tonkin Acura of Portland. It was a certified vehicle, which I was told was a warranty "pretty much the same as new" for 1 year or 12,000. When I took it in, they informed me that the warranty does not cover water damage, only mechanical.
The dealer could replicate the leak, but could not find it. They sent it over to a body shop. After one week of looking the body shop finally found it. They pulled both fenders, then the dash, heater core and condenser. They said there was a "very large" gap in the sheet metal in the firewall. The sealer material had hardened and cracked out, leaving a large gap. He took pictures for me.
The repair cost $1,100, plus the dealer is likely going to ding me another $300-$400 and I have lost my car for 9 days, assuming I get it today. The dealer is not stepping up to the plate, nor is Acura's extended warranty company, nor Acura Care.
Clearly, this is a manufacturing defect, yet Acura is not willing to step up to the plate, even when they got my warranty $$. This is my third Acura, (fifth Honda) and will now be my last. Acura needs to take responsibility for this problem.
Bummer, at least it's fixed. I would find out who the Regional Acura Manager is, and send them a certified letter including the pictures explaining your situation and asking for reimbursement. I would also copy the folks in this link:
http://acuramdx.org/forums/showthre...&threadid=23470 |
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| andreseng |
quote:
Originally posted by gilbertinpdx
Clearly, this is a manufacturing defect, yet Acura is not willing to step up to the plate, even when they got my warranty $$. This is my third Acura, (fifth Honda) and will now be my last. Acura needs to take responsibility for this problem.
I feel your pain. I had a problem with a Ford Ranger pickup a few years back. Instead of using an oil pan gasket for this particular model year, some genius decided to use a silicon like sealant. Well guess what slowly disintegrated and clogged the oil pickup a mere 2,000 miles over warranty? My wife failed to notice the oil pressure gauge and that was the end of that engine. I had a Ford mechanic say to me that they were aware of the issue but there was nothing in writing, naturally, to back that up.
I tried reasoning with the dealership, the regional guy, corporate. All denied me. I offered to do the labor myself. I asked for a break on a rebuild with me doing the labor....nothing. My family had easily purchased 7 Fords in a ten year period to that point and we were very happy with all but one. I felt Ford should have stepped up. A very small price for them to pay for the good will alone. Their non-willingness to give an inch left a sour taste in my mouth and lost them a customer.
I feel your pain....... :3: |
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| gilbertinpdx |
yeah, Acura's behavior is bizzare to me given that I do have the certified warranty in place.
Several years ago I had a Toyota pick-up. The engine blew a head gasket and water got in the oil, basically frying the engine. This happened 10,000 miles past the warranty. Toyota did the right thing though. They said "we have seen this happening occasionally, and our cars are more reliable than this, so we will take care of it". They put a new head on the engine and made a customer for life out of me.
Acura, on the other hand is choosing to interpret the rules of the warranty at a very strict level (mechanical only) as opposed to the intent of the warranty (cover the buyer for one year after purchase from major vehicle failure). That stinks. |
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| outdoorgirl |
Hi Gilbertinpdx,
I had my car at Ron Tonkin last week as well. They took out the front passenger seat, told me it was not a service issue, and recommended a body shop down the street for me to take the car to.
I was also told by Gabe at Ron Tonkin, that there was another customer with a car currently at the body shop with a water leak problem. I am thinking this was YOUR MDX?
Is the car still in the shop, or do you have it back now?
I would be very interested in what all has gone on, as I have been talking to the Acura headquarters in California about filing a claim.
Thank you,
Colleen |
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| gilbertinpdx |
Well, isn't this interesting! Ah, the power of the internet.
Seems like we ought to talk off-line and compare notes. As a minimum we can at least compare ideas on how to get this resolved. Hopefully there are others that will contact us and we can put some serious pressure on Acura.
Seems awfully fishy that nobody at Tonkin mentioned you. I actually asked Gabe several times if this was a common problem and never got a straight answer.
I have sent you my contact info. |
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| ardvarkus |
quote:
Originally posted by gilbertinpdx
Well, isn't this interesting! Ah, the power of the internet.
Seems like we ought to talk off-line and compare notes. As a minimum we can at least compare ideas on how to get this resolved. Hopefully there are others that will contact us and we can put some serious pressure on Acura.
Seems awfully fishy that nobody at Tonkin mentioned you. I actually asked Gabe several times if this was a common problem and never got a straight answer.
I have sent you my contact info.
Please keep the thread informed of any tips of use to others- I agree that posting an email exchange is probably not appropriate, but any solutions or 'acura attack strategies' would be useful.
Power of the internet:
(Reminds me of my sisters XC90... bad Electronic Engine Module at 60k...$2200...dealer says "wow, never saw that before"... volvoForum says "join our class action due to 40% failure rate"... WTF.. dealer and volve, when faced with threats of NTHSA reports and lawsuit (and printed out data) repair for free.)
A |
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| mdxx3 |
Undisclosed location. Undisclosed owner. Undisclosed problem.
But it looks like a leak test and they have a garden hose/sprinkler thing on the top raining on this vehicle.
(Not my Acura.) |
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| outdoorgirl |
Thanks for posting your pic mdxx3. Looks like my fogged up fishbowl is next on the list for this procedure!
I am going to do all I can to alert Acura to this problem. Looks like a definite MDX defect.
:( |
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| mdxx3 |
| Outdoorgirl, you're welcome. Best wishes and good luck to you on your discussions with Acura HQ. |
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| MikeDonnaK |
Hey Gang, we had a similar problem in our Volvo XC-90.
Turns out the drain pan that surrounds the inner tray of the sunroof funnels rain leaks into pan drains through the front pillars.
These drains clogged and caused the rain to leak through the pillars and drain into the floor well which soaked the mats. You could actually hear the pooled water slosh back and forth while driving.
I'm not sure if the X has the same problem or may be the cause of outdoorgirl's problems, but it may be related... :rolleyes: |
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| outdoorgirl |
Hi "MikeDonnaK",
Originally the dealer thought the sunroof drains WERE going to be the problem -easy fix!
However, after they took out the front seat and started poking around, he said it was coming in somewhere near the firewall.
The Acura Client Service Center has told me I need to take it to a Dealer body shop, get an estimate, THEN they will listen to me.
I have an appointment set up for next Wednesday......see how it goes!?
This is my 3rd Acura (past Legend and Vigor) and I have always been happy with their cars. I am hoping they will assist somehow, as I would like to remain one of their customers.
Thanks for the note, I wish MY car was that simple!
:( |
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| MesaBeige |
My problem first started in April 2005. I took it into the dealership in May and spent one hour on labor that did not turn up anything.
Since then it has leaked anytime we had a heavy rain so I do not park it outside anymore and do not drive it in heavy rain.
I recently got excited about some of the discussions in this thread pointing to the fender/ firewall leak. I cut and pasted this thread and condensed it to those discussions centering on the leak around the seal problem.
Last Thursday I went into Leith Acura in Cary, NC and spoke with the service manager and discussed that document and my problem with him. He said he would speak to Acura and get back to me.
He did so this morning and indicated that he read and discussed the document with the regional manager and others in Acura USA. He indicated that there have been other reports of this problem across the country and Acura is interested in tearing down my MDX in the area of the front fender/ firewall to see if this is the problem.
The value of AcuraMDX.Org is GREAT!
I immediately took it to them and it is at the dealership now.
I will keep you posted.
If anyone wants a copy of my document to use in similar fashion, let me know where to send it. |
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| outdoorgirl |
Hi MesaBeige,
I would LOVE a copy of what you have for Acura as I am taking my car to the dealer this afternoon.
Any last minute advice as to how to deal with Acura?
I am hoping this will be an okay experience, as I love the car and want to continue to be an Acura customer.
Thank you so much for any information! |
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| MesaBeige |
quote:
Originally posted by outdoorgirl
Hi MesaBeige,
I would LOVE a copy of what you have for Acura as I am taking my car to the dealer this afternoon.
Any last minute advice as to how to deal with Acura?
I am hoping this will be an okay experience, as I love the car and want to continue to be an Acura customer.
Thank you so much for any information!
Do you have an email address I can send it to?
No special advise. I just asked if he could check with Acura and see what they say. I wanted the decision to be made at Acura USA, rather than at the dealership level. |
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| MesaBeige |
quote:
Originally posted by outdoorgirl
Hi MesaBeige,
I would LOVE a copy of what you have for Acura as I am taking my car to the dealer this afternoon.
Any last minute advice as to how to deal with Acura?
I am hoping this will be an okay experience, as I love the car and want to continue to be an Acura customer.
Thank you so much for any information!
---
see if attached txt format document works |
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| ardvarkus |
quote:
Originally posted by MesaBeige
My problem first started in April 2005. I took it into the dealership in May and spent one hour on labor that did not turn up anything.
Since then it has leaked anytime we had a heavy rain so I do not park it outside anymore and do not drive it in heavy rain.
I recently got excited about some of the discussions in this thread pointing to the fender/ firewall leak. I cut and pasted this thread and condensed it to those discussions centering on the leak around the seal problem.
Last Thursday I went into Leith Acura in Cary, NC and spoke with the service manager and discussed that document and my problem with him. He said he would speak to Acura and get back to me.
He did so this morning and indicated that he read and discussed the document with the regional manager and others in Acura USA. He indicated that there have been other reports of this problem across the country and Acura is interested in tearing down my MDX in the area of the front fender/ firewall to see if this is the problem.
The value of AcuraMDX.Org is GREAT!
I immediately took it to them and it is at the dealership now.
I will keep you posted.
If anyone wants a copy of my document to use in similar fashion, let me know where to send it.
Are they doing this out of the kindness of their hearts?
or is you car under warranty- or was it under warranty when you first documented the complaint?
HUGE difference... |
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| MesaBeige |
quote:
Originally posted by ardvarkus
Are they doing this out of the kindness of their hearts?
or is you car under warranty- or was it under warranty when you first documented the complaint?
HUGE difference...
MDX is most definitely out of warranty and was out of warranty when first reported. They indicated to me that they are interested in tearing it down to find out if it is a recurring problem. I believe Acura has now seen/ heard enough of these that this has caught their attention.
What do you think? |
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| ardvarkus |
quote:
Originally posted by MesaBeige
What do you think?
You're lucky. |
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| gilbertinpdx |
You are "Off the Charts" lucky.
You must be living right. |
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| Rick Natividad |
| Experienced the same problem beginning June 2004, living in Virginia, went to Karen Radley Acura at 6x to report water problem on the floor of the passenger side. Radley was not successful in finding the cause of the problem. Since then moved to Long Island NY and took my MDX to Valley Stream Acura, on the 2nd try, the dealer supposedly found the problem, broken seal on the firewall. Cross fingers, the dealer gave me a loaner and had my MDX for 5 days fixing the issue. I will report the status to the forum of the outcome of the repair. Glad I have my 03 MDX still under warranty and dealer will fix the issue at no cost to me. |
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| Rick Natividad |
Well, i just got my X back from the dealer (Valley Stream Acura) after fixing the water leak problem. As discussed in the board, it is a gap in the firewall that most likely was a manufacturing defect. They resealed it and water/air tested it and according to the tech, fix the problem. I'll be driving it around this weekend, and looking for water puddles to check the work. Total cost was $980 including a defective headlamp with water leakage. It was covered under warranty, so lucky for now, I just hope that problem does not recur as my warranty expires in 10 months.
Whats going on with Acura Quality, I have 2 acuras, an X and a 04 TL, and I'm getting a high number of issues with both vehicles. Starting to make me reconsider and swap back to Bimmers. |
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| MikeDonnaK |
A BMW? Pleeezzz, while they look good, they can't hang with the reliability problem, it'll make your leak look like a walk in the park.
BTW, I grew up in Germany and they called the BMW a "Bayerisher Mist Wagen"... which translates to
Bavarian S*** Wagon....:2: |
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| ardvarkus |
quote:
Originally posted by MikeDonnaK
A BMW? Pleeezzz, while they look good, they can't hang with the reliability problem, it'll make your leak look like a walk in the park.
BTW, I grew up in Germany and they called the BMW a "Bayerisher Mist Wagen"... which translates to
Bavarian S*** Wagon....:2:
Maybe- but 45k miles on my 03 M5 and I can't stop grinning!
and no reliability issues.
A |
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| MikeDonnaK |
Super, you got a good one!
When is BMW going to integrate Bluetooth/XM in the X5? Is it in the 06 yet?
:cool: |
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| ardvarkus |
quote:
Originally posted by MikeDonnaK
Super, you got a good one!
When is BMW going to integrate Bluetooth/XM in the X5? Is it in the 06 yet?
:cool:
Don't know, X5 is not my cup of tea... but I added BT and Sirius to my 03 M5... official position was that sirius is not compatible, but... well... we figured out a way using factory integration (needed a new radio version)
A
PS The "good one" comment is particularly apt in this thread- I believe that in this partuclar fender/body/seal area, Acura knew that there was a tolerance in the gap...and has now discovered that (a) the gap allowed was too large, or (b) folks didn't accurately follow the procedure or (c) they screwed up and had no spec on this gap. Failures like this some time come up way late in the production process.. Given the other failures in this model, this failure seems pretty rare. I wonder if it gets worse with age?..... |
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| MesaBeige |
Got a call from the Service Manager at Leith today. They took the MDX to a body shop which stripped it down and found exactly what had been posted in this thread. Significant degradation in the seal between the front fender and firewall.
They are repairing it and replacing the undermat that I tore out - at no charge.
I get it back Thursday!!
Good news for others with the same problem
MB- |
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| outdoorgirl |
Acura has declined to repair mine!!??!!??
My car has been at the dealer for a week now, and I just got the call that because my car is not under warranty, Acura will not step up to the plate....
Any advice, other than NEVER buying an Acura product again? Any different phone numbers to call, etc???
Thanks.
:confused: |
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| ardvarkus |
quote:
Originally posted by outdoorgirl
Acura has declined to repair mine!!??!!??
My car has been at the dealer for a week now, and I just got the call that because my car is not under warranty, Acura will not step up to the plate....
Any advice, other than NEVER buying an Acura product again? Any different phone numbers to call, etc???
Thanks.
:confused:
I am stunned that you are surprised!
Did you bother to get a detailed print out of every prior Acura service visit/complaint? If 'water' was in ANY visit report when the car was under warranty, you have a chance... otherwise it is a silly exercise.
Sorry
A |
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| outdoorgirl |
Advarkus,
So in your opinion, this water leak issue is a normal maintenance item, and when a car reaches 90K + miles, it is supposed to wear out, causing an $1100.00 repair?
I do not wish to start a major recall campaign with Acura. I am just hoping they will stand behind their product. My previous Vigor and Legend with well over 100,000 miles were reasons to purchase another Acura. I am sad that the quality may be declining, and that if so, they will not assist in something that surely seems to be a manufacturing defect.
:( |
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| ardvarkus |
quote:
Originally posted by outdoorgirl
Advarkus,
So in your opinion, this water leak issue is a normal maintenance item, and when a car reaches 90K + miles, it is supposed to wear out, causing an $1100.00 repair?
I do not wish to start a major recall campaign with Acura. I am just hoping they will stand behind their product. My previous Vigor and Legend with well over 100,000 miles were reasons to purchase another Acura. I am sad t | | | |
