| JTM |
| Very interesting article. I want to know how they are going to pleased the customer. :D |
|
|
| hammermdx |
| The proof will be in the pudding!:4: |
|
|
| rjmitche |
| Only time will tell if all that :blahblah: translates to any noticeable changes for the customer. |
|
|
| jswift2000 |
quote:
Originally posted by JTM
Very interesting article. I want to know how they are going to pleased the customer. :D
I would say they could start by offering a nav update for everyone who is out of date. |
|
|
| mdxxxx |
quote:
Originally posted by JTM
Very interesting article. I want to know how they are going to pleased the customer. :D
They can start by emulating Lexus customer service... |
|
|
| srpbep |
The nicest thing I can think to say is "You can talk the talk but can you walk the walk". My latest conversation with Acura Customer Svc regarding the Nav system:
** ACS: Update is supposed to be out this Fall.
** Me: You also said that last Fall, this spring, this summer, now this Fall. What is different now that would indicate that "this Fall" is real?
** ACS: That is the only information availaible.
** Me: Why the delay?
** ACS: Our vendor, Alpine.
I have a call into Alpine. I just have to find out what the truth is. Somehow, I believe that Acura knows much more than it is telling!! |
|
|
| whynotmdx |
| My contact says the new MDX has the latest data and the update coming is to bring the non voice system up to date with the voice nav system. |
|
|
| jswift2000 |
quote:
Originally posted by mdxxxx
They can start by emulating Lexus customer service...
I agree. Honda quality is pretty good, not a s good as it used to be. I had a 1989 Acura Legend, which was made in Japan, and it was the best car ive ever owner - solid, quiet and it never broke down. Honda needs to focus their attention on customer service and try to reatian customers who will not be repeat buyers. |
|
|
| DEZRVIT |
| Perhaps they should get an invite to visit acuramdx.org for some feedback. |
|
|
| triple a |
| They need to start by training the ACS reps to listen. I can't tell you how many times I had to repeat myself regarding getting information on integrated handsfree cell status/info (based on threads posted in this forum). Next thing i know I'm getting calls from my dealer expressing concern that they have not provided satisfactory responses to my request. I HAVEN"T ASKED THEM SINCE SHORTLY AFTER PICKING UP MY X IN MARCH! I wanted the corporate answer to the question. ACS was just interested in completing the call and moving on. |
|
|
|
