| KenF |
This morning on the way to the airport I hit the voice button on the steering wheel in my 04 touring/nav, and nothing happened. Usually the stereo mutes and it waits to hear what you have to say, but this time- nothing. It didn't work the entire trip, then tonight on the way home, it worked fine. Anyone know what would cause a temporary loss like this? I know I didn't like driving at 5 in the morning, but the nav system shouldn't mind. The routing system worked fine, and the voice directions were working, it just wouldn't accept any voice commands.
I'll keep trying it over the next few days and see if it happens again. The MDX is only three weeks and 400 miles old. |
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| mlkeller |
| Yeah, mine did that a bit when I first got it. Franky, I do not really use the voice activation much more, so I am not sure if it still does it. Seems like turning the car on and off usually cleared it...:rolleyes: |
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| XStatic |
This has been posted before but I don't have time to search right now. It happened to me once in the first 100 miles of the vehicle. It may be that it happens more but we don't use it that much...
In any case it appears to be a software condition and rebooting the box fixes it, either by shutting off the car or if you need it while driving you can open the drive door under the passenger seat to reboot the nav box. You also might be able to reset via diagnostics screen but I don't recall. |
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| KenF |
Thanks,
I did a quick search on voice and nav before I posted, but nothing came up that matched my problem. Hopefully it was an isolated case and doesn' t happen too often. |
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| sdemme |
| This has happened three time to us in the last two days on our new 04 MDX (250 miles now!). All three times we had the sunroof open when the problem started. Maybe it dies when there is too much wind noise? Any ideas? |
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| hockeyplayer |
| I tried the voice recognition feature the other day but nothing????...........ohhhhhhh......I don't have that feature :( I do still talk to her and like a good girl she never argues.....except for the damn U-turn remark(She can be relentless on that one:D ) |
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| sdemme |
| I lost the voice controls again today, and again the sunroof was open. Is anyone else experiencing the same problem with the sunroof open? |
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| mn-mdx |
| This has happened once to me also. No voice commands at all. After I restarted the voice commands worked fine. I've only had my '04 for 9 days (390 miles). |
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| Vin |
KenF,
I have the exact problem with my 04. When it happens and I restart the engine it reboots fine. As we speak, my dealer is trying to address the problem, I'll let you know. It must be some type of glych. I love the voice control and find it annoying when it doesn't work.
Vin |
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| KenF |
| Haven't had it happen any more, but it seems like a common problem. What a shame that they have a glitch they can't isolate in the voice control. |
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| volleyplay |
| You people should read you navigation booklet that was provided with you vehicle. This is a normal condition and there is nothing wrong with the navigational system. |
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| johnh123 |
quote:
Originally posted by volleyplay
You people should read you navigation booklet that was provided with you vehicle. This is a normal condition and there is nothing wrong with the navigational system.
Can you elaborate on this a little? I have read the booklet, and have had this same problem- brand new 04. |
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| zafer |
quote:
Originally posted by volleyplay
You people should read you navigation booklet that was provided with you vehicle. This is a normal condition and there is nothing wrong with the navigational system.
On what page does it say that? |
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| ELP_JC |
I haven't had any issues with the voice control on the Nav, so I'm a good candidate to do the 'sunroof test'.
Manual doesn't say anything about the feature cutting off with sunroof open, but says to speak to the microphone, and avoid having the sunroof or windows open to avoid external noise affecting the sound. The 'normal' thing to happen is the Nav maybe not understanding your command, but doesn't make sense it cuts off (although it could have a switch).
I'll try it next time I use the car, and post results.
JC |
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| hsj |
| I have experienced the same problem with '04, to me it looks like it has happened when I do not respond to the "OK" button immediately after starting and responded to it say after 5-10 mins, press OK to get to the Nav screen and try accessing voice control there is no response. But I can not reproduce it everytime. It has happened to me around 10 times ( in total of 940 miles)...could not reproduce at the dealership ..:( |
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| JayPogi |
Never thought I'd click this thread and now that it happened to me this morning.......... I restarted the car when I had the opportunity at the stoplight and so its back. Dont know if it'll occur again but I guess its just one of those little things....nothing is perfect anyway.
Had the same experience as hsj, didnt respond quickly enough to the OK button. My wife (who was there too) and I were joking around that maybe the male voice and the lady's voice had a lover's quarrel. (corny) :crazy: |
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| thec |
| I almost never use the moonroof...and I run into this problem off and on with my 04. It's not that the microphones are not working, etc. When the voice feature is working, you should hear a beep when you activate it to get ready for a command. When it doesn't work, I don't hear the beep...and restarting the car does fix the problem. |
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| gs4rx3 |
I've had the same loss of voice control over Nav. Restarting car revived system.
I would appreciate it if the first person to find a solution to this problem would post it for everyone. |
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| hsj |
I found this from another forum and I was able to reproduce it 2 out of 3 times.
It goes like "The problem is created when you shift the car into reverse right after you start up the car. When you first start up the car, the navi will take about 30 seconds to load the software. When the software finishes loading, it will give you a beep followed by the disclaimer message where you press the OK button. But if you switch the mdx into reverse gear (causing the rear camera to display on the screen) and you do not shift the car back to forward drive before the navi finishes the software load up (giving you the audible beep and disclamer screen), the voice nav will fail everytime" |
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| hsj |
| Has anybody tried this yet....? |
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| mn-mdx |
| I always back out of my garage and it certainly doesn't fail every time. I never wait for the nav to "boot up" before backing out. |
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| mchen007 |
Thanks hsj. I belive you are that one person who responded to me at that other site about this problem. Everbody is fixated on the resonance over there. I personally don't find the resonance problem as bad as a feature that fails to work at all. I finally found this site you were hinting about... and a much better site I might add.
I'm the person who posted the "how to" at the other forum. I'm reposting my comments here to hopefully gather some kind of support and maybe get it sorted out. It is rather annoying and not to mention a real embarrassment to have this feature, to tell people about it, and not be able to show them when it doesn't work most of the time.
Here is my original post.
I have a 2004 MDX with touring, navi, and dvd.
The problem is created when you shift the car into reverse right after you start up the car. When you first start up the car, the navi will take about 30 seconds to load the software. When the software finishes loading, it will give you a beep followed by the disclaimer message where you press the OK button. But if you switch the mdx into reverse gear (causing the rear camera to display on the screen) and you do not shift the car back to forward drive before the navi finishes the software load up (giving you the audible beep and disclamer screen), the voice nav will fail everytime.
This problem has a chance of happening often since 99% of the time we are parked in a driveway or a parking space that we must back out of right after we start the engine. If voice navi fails, you didn't finish backing up the car before the navi finished loading. Basically you took too long to back the car up!
I have yet to take it back to the dealer at Tustin, CA after I've discovered this. My sales experience with them were fantastic but my experience with their service dept has been awful.
Please post if you have a similar problem and have tried what I have described above. Thanks. |
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| rfowkes |
mchen007
Thanks for the information. I own an '04 MDX (Aspen White like yours) and this "voice" thing is only major item that I don't like about the new vehicle. I have about 1400 miles on the car and the steering wheel voice controls have not worked probably about 2 dozen times in the first month or so.
I was coming to the conclusion that the problem was somehow linked to not responding to the "OK" button in a timely fashion, but your hypothesis that it is somehow related to how long it takes for you to back up also makes a bit of sense. Since I haven't even used the moonroof at all (other than to make sure that it works) because it has been cold here in the Northeast, I can't see a relationship between the operation of the moonroof and the voice activated system.
My normal driving habits have me backing out of the garage carefully (to avoid a stone wall to the right of the car) so it's quite possible I'm in reverse as the software completes the boot-up process. However, two things concern me. - The problem doesn't occur every time I leave my garage so is this an intermittent thing?
- I'm fairly certain that this problem has also occurred in situations where I definitely did not back up when starting the vehicle so maybe there's also something else involved?
Point No. 2 above is what leads me to believe that maybe ignoring the "OK" button is one other factor that contributes to this situation.
Obviously, Houston we have a problem and we need some answers on this. Yes, turning off the ignition and then starting again makes it "go away" but try doing that when traveling on a highway!
Maybe Aspen White Pearl is the problem?
:2: :2:
Seriously, thanks for helping to carry the ball on this one. I hope we get it resolved sooner rather than later. I suspect it will need a software upgrade.
Does anyone know if this is limited to '04 MDXs or does it also occur in earlier model years, especially ones which have a software upgrade to their NAV systems. And is having a factory installed DVD player part of the equation too, or does this happen on '04's with just NAV?
Lots of questions and, I hope, some answers soon. |
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| ironchef |
Yup, happened twice now on my 04 that's 4 weeks old. Just thought i'd bump this and see if there's anything new on this issue....
I have a long driveway and believe it takes me longer than 30s to back out. Therefore I don't believe this to be the problem as I use this feature fairly frequently.
Also we wouldn't want to give the audience here the notion that backing up faster would solve the problem...definitely not the route to take!!! |
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| KenF |
| I've yet to see any real pattern. It's pretty obvious there is some sort of problem, but I guess not enough people have complained to Acura or they haven't been able to figure out a fix yet. We don't use the voice button all that often, but I find myself hitting it every once in a while just to see if it's working. |
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| ironchef |
| so i went to my inlaw's house twice in the same day. each time we left, the navi did not work. so i donno if there is some "interference" at that location or if it was due to the slope (driveway is fairly steep). It was a really weird coincedience.... |
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| MDX-rated |
I could reproduce the problem and does occur frequently (about 50% of the time) when going into reverse soon after starting. I have never had it occur after waiting for full "boot up" and hitting OK before going into reverse. It always recovers after shut down and reboot, or using the "restart DVD" sequence already mentioned in an earlier post.
I can only conclude that it is a software glitch that is hopefully best case DVD software patch or worst case firmware upgradeable. |
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| ironchef |
| Anyone contacted acura on this issue? Not that it would be beneficial....just curious.... |
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| kpalmal |
I was so glad to find this forum - found it was because after 1 week with the new '04 MDX w/nav, I have experienced this problem 3-4 times (so started looking for solutions).
Turning off the engine and starting up again, solved the problem each time. I don't think I have gone into reverse each and every time it's happened and/or not pushed OK in a timely fashion, but will pay more attention now.
Once after backing up & then going into forward, the camera did not turn off right away (in fact, I noticed that problem before the voice problem started). That has only happened once, though. |
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| njnetsfan |
| I picked up my MDX 3 days ago, had no voice activation on several occassions already.:confused: |
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| ironchef |
Boy, you guys weren't kidding about customer service or lack thereof. I decided to attempt and call Acura. Talk about a waste of time. The guys claimed he would forward my info onto the dealer but I should call anyway to schedule an appointment....well...why the heck am I calling the 1-800 number for then? Sigh....completely useless.
Any other methods work? Writing a letter? Just contacting the local service shop? I don't have much faith in their service to be honest. |
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| LitoT |
Hi Guys,
I'm new to this forum but have been on the side line for a while. We got our 2004 MDX Touring w/ NAV Dec. of last year. From the get go, we have had the same problem and brought it to the dealer to have it looked at. Unfortunately, they could not duplicate the problem and therefore could not fix it. However, they told me to bring it back to show to them next time this happens. On my way home from the dealer that same day, I had to make a stop. On restarting, I lost the voice again and immediately went back to the dealership to show them the problem. They claim that they went back to Acura HQ to report and check for a fix. At that time, none was reported. About two weeks ago, I had an oil change at the dealer and asked them if HQ had come up with a fix for this. At this time, they told me that HQ is already aware of the problem and will come out with a software update. I was asked to wait for an advice when this becomes available. Heaven knows when that is coming, though!
As to those people who have long driveways that might be causing their NAV to lose their voice control due to the more than 30 secs of their inaccessibility of hitting the OK button after the NAV program has fully loaded, may I suggest that backing your X when you get home rather than when you leave the house, might solve this particular problem. This has become a habit of mine since it is easier to drive off (specially when you're in a hurry), when you back up coming home since you would normally have more time to do this than, when you're leaving the house.
Hope this helps. |
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| ironchef |
Thanks for the update! What dealership do you go to? Also are you planning to use the dealer for service or a local shop?
I used to back my car in all the time. However since our garage is now connected to the house, I prefer not to back in due to fumes n such.
I wonder if they plan to charge for this upgrade... |
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| rfowkes |
quote:
Originally posted by ironchef
I wonder if they plan to charge for this upgrade...
I certainly hope not since this is not really an upgrade but a fix for a flaw in the system from day one. I would guess that when the problem is solved there will be some kind of recall with a no charge service fix. Anything other than that would be met with a lot of resistance and angry customers (including myself.) They created the problem so they should correct it. I'll keep a positive attitude for now until Acura comes out with some statement regarding any possible fix. Right now anything other than that is just conjecture.
Fingers crossed. |
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| LitoT |
Ironchef, I go to Mike Harvey Acura in Burlingame since I bought the X from them. So far, they have treated me fairly but only intend to use them for warranty work. I have a personal mechanic in the San Mateo area who used to work for a Lexus dealer that I will use for other services. He subleases space from a local shop but he is very honest and charges a fair price for his excellent service.
As to the update, since it is supposed to correct a deficiency in the original software, I suppose it would be free. Only time will tell, I suppose.
For those with the same problem, I suggest that they register their complaint with their dealer so that Acura HQ knows that this problem is wide spread and needs their undivided attention. |
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| MDX-rated |
quote:
Originally posted by MDX-rated
I could reproduce the problem and does occur frequently (about 50% of the time) when going into reverse soon after starting. I have never had it occur after waiting for full "boot up" and hitting OK before going into reverse. It always recovers after shut down and reboot, or using the "restart DVD" sequence already mentioned in an earlier post.
I can only conclude that it is a software glitch that is hopefully best case DVD software patch or worst case firmware upgradeable.
Funnily enough, I have now found the occurrence much reduced and hasn't happened for almost a week, which is bizarre because my parking habits have not changed! I can only speculate that somehow, the last "restart DVD" key sequence reduced its probabability of occurrence.
Thought I'd mention this in case someone wants to try it next time it occurs. |
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| Buckeye |
I am currently logging the number of times the voice control fails to work.
It seems to be getting worse the longer I drive the car.
04/tour pkg/w/navi |
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| bonoriffic |
I brought my 04 tour/navi/res in for this problem before I found this forum and saw how widespread the problem is. This generated a service survey from Acura. I filled out that the problem was not corrected in hopes of Acura taking notice.
Well the service department of my local Acura also got a copy and they called me to say they ordered a new navi unit for me. After telling them it wouldn't solve the problem, I at least was grateful they seemed concerned their service didn't satisfy me. It is Muellers Acura in Hoffman Estates, IL if anyone is interested.
It seems the engineers at Acura advise service guys who call in with the problem to hit the OK button before putting the car into any gear. That doesn't solve the problem, but it does seem to cut down on how often it occurs. Acura is certainly aware of the problem, but no solutions so far. |
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| dipersp |
| FYI, add me to the list - happened today for the first time. I RARELY use the voice commands, however. 3300 miles today. I'm pretty sure I did NOT wait for the OK screen to come up before going into reverse, but that's normal for me. Only other oddness is that I didn't IMMEDIATELY put my seatbelt on and the buzzer dinged a few times. |
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| luvdodo |
Shooooooot!
This happened to me as well today for the first time, done 1000 miles on my new 2004 MDX.
All of a sudden the VCmd button was dead. Stopped at the side. Restarted the engine...Boom...worked as normal.
How do we approach Acura now? |
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| dipersp |
Maybe if EVERYONE with the problem called customer care, we could at least start to show a large number of complaints. But I don't think that would amount to much. All in due time. . .
On a side note, I did place a call to customer care re: the terrible service I've received from my dealer. Got a call from the dealer the next day wanting to work things out. The dealer actually SAID they didn't think they would want to do business with me anymore since I have preconcieved notions about them! HA! |
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| rfowkes |
When I was at the Acura dealer the other day (Free Oil Change Service) I mentioned this Voice Control problem. The service manager told me that I should start the car and wait until the NAV system acquires the satellite signal before putting the MDX in reverse. I politely pointed out to him that this would mean that I would have to run the car in the garage for 30-45 seconds before leaving and that sounded like an unsafe procedure. I also mentioned that I'm sure that many owners park their car in their garages and that very few of them, I would imagine, back their cars in to park in a garage and I was met with a blank stare. In other words, Tokyo, we have a problem and I assume that someone, somewhere will own up to it and come up with a solution. While the "work-around" is to stop the car, turn the ignition off and then start it again (works every time in removing the gitch for me) it is also not acceptable in a car that costs this much money. I would also suggest that there might be some safety risks involved doing this (or in not having voice control of the NAV system in special cases.)
This may have been asked before, but is the problem limited to 2004 MDXs or does it appear in earlier models? If so, is it limited to earlier models which have the latest version of the NAV software or is it software version independent? The very least that each of us should do who have experienced this flaw is to make note of the problem whenever we get one of those questionaires from Honda/Acura with the "How Are We Doing?" tone.
The squeaky wheel gets the oil. |
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| dipersp |
| Now has anyone else noticed that if you put the car into reverse almost immediately that the backup screen is VERY dark at first. Then, about the time the OK message would come on the screen, it lights up? Very noticable at night. |
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| HarvM |
I've also experienced that intermittent problem with the Voice Rec not working but didn't realize it was a problem until I read this thread. I thought there was something I missed in the NAV manual and was going to get around to reading it again.
I plan to bring that problem to my dealer as well as a printout of this thread.
Just yesterday I encountered another problem that may be related (which is what first prompted me to search the Problems database here).
I was driving along and the kids wanted to watch a DVD so we inserted a DVD (yes, into the DVD player not the CD player) and they popped down the screen but it stayed blank!! We could hear the audio so we knew that the DVD had started playing but there was no video- not just a blank screen with some occasional 'snow-flicker' but a completely dark screen (as though there was no power- like with the NAV screen when you don't 'OK' the disclaimer). We pulled over so I could climb into the back with the remote. I tried pressing stop and then play; tried ejecting the DVD; tried a different DVD; closed and opened the screen, and tried all the buttons on the display housing but still nothing.
Shortly thereafter I stopped and shut down to gas up and wouldn't you know it, the DVD began working again as soon as I started up! Has anyone else encountered this problem? I tried to do a search on "RES problems" here but didn't find anything.
Yes, I did back out of the driveway and took a little longer than usual because my wife forgot something in the garage and no I don't recall "OK-ing" the disclaimer.
I plan to try and reproduce both these problems again by keeping the vehicle in reverse until I miss the disclaimer and see what happens. |
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| luvdodo |
I am not sure, but are you sure you had kept the Rear Pwr "ON" ? I made a some-what similar mistake when I first tried using the DVD.
I heard the voice but no display. I realized I saw the "OFF" being displayed in the right side LCD (highlighted in the image below) of the player rather than the word "DVD".
Just in case you see the "OFF" word, try the Rear Pwr Button on the left (highlighted in the image below) until you see DVD and see if it helps. |
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| HarvM |
Yes, I did. It was clearly on and showing DVD. I hit the rear power button on and off just to be sure.
Even tried setting the front to DVD as well. Then tried changing the rear source to FM, AM, CD, then back to DVD. still nothing. |
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| rfowkes |
Interesting new development with this possible RES/Voice link. Please keep us all up-to-date on anything you find out.
Incidentally, the voice recognition failure when backing out on startup issue has become so common on my vehicle that it's now at least a 50-50 proposition. This seems to classify as something that needs to be addressed seriously by Acura rather than a dealer-to-dealer attempt to rectify things by either switching out head units (apparently a waste of time) or other shots in the dark.
Does anybody have any current information regarding the status of a recall or other action by Acura on this matter?
Thanks. |
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| HarvM |
| One thing I didn't think to check at the time was whether or not the Voice Rec was working or not. That would definitively indicate a link between the two problems. I plan to check all these scenarios out this weekend- I get home too late during the week and the X is my weekend cruiser; my Grand Cherokee is my daily station car. |
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| TranMDX |
I lost my voice nav control on my 2004 too as I was going to my dealership for an oil change. They checked it out and said that nothing was wrong. :confused:
Totally weird! |
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| willier21 |
i had the same problems of the voice system not working when it was brand new (under 500 miles).
we went to the dealer but he couldn't see anything wrong.
after a while the problem went away itself, so you have hope.
by the way if the voice system doesn't work turn off the car then turn it back in it will usually fix it ;) |
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| luvdodo |
| I think mine got fixed after the first 500-1000 miles. Never got it after the first time I found the problem. |
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| rfowkes |
quote:
Originally posted by willier21
by the way if the voice system doesn't work turn off the car then turn it back in it will usually fix it ;)
Yes, this works, but it certainly doesn't fix the problem. It merely solves it for the moment. Acura needs to come up with a permanent solution that prevents it from re-occuring. |
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| HarvM |
| I have not been able to reproduce the problem with either the non-responsive NAV or RES. Hopefully it's gone for good cuz that was just so weird. |
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| luvdodo |
| I think it's gone too. Never faed the problem after I saw the dealer. He said he could no reproduce it either. |
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| rfowkes |
I'm still having the "no voice control from the steering wheel" problem about 50% of the time when I start the MDX and go into reverse. At my 7500 mile service the other day I asked if there had been any service updates on this from Acura and was told that there had been none. However, the service manager acknoweledged that several customers had reported the exact same problem on their 2004s and that he was recommending starting the car and waiting for it to acquire NAV signal before shifting into reverse.
When I pointed out that this isn't really prudent in my case (since the car is garaged and I have to back out) without messing with high levels of exhaust fumes he said that in a case like that the recommendation is to start the car, back out of the garage, turn the engine off, start the car again, wait about a minute and then shift into reverse.
While this works it certainly is not a solution for the problem but just a PITA work around. I would hope that ACURA is working on the problem (I called the 800 number to add my name to the complaint list on this issue) and that something will be done eventually.
Any other recent developments? |
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| HarvM |
I'm still having the NAV voice problem itermittently as well (this weekend as a matter of fact, but not the RES blank screen/audio only problem). It happens sometimes when I back out of the garage but I even get it occasionally when I'm parked outside.
Now that I'm aware of the problem I deliberately wait for the NAV to boot to the 'OKAY' prompt before I drive off AND IT STILL HAPPENS occasionally. The work around is a major PITA not to mention the additional wear and tear on the starter and battery. There's no apparent M.O.; as I can't duplicate the problem on demand... it just does it whenever it feels like it.
Which 800# are you calling? I should do the same as well. |
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| rfowkes |
When I called the Acura 800 number the person I talked to said that they were aware of the problem and that it had been adequately documented to the point where the ball is now in Alpine's court (Alpine evidentally makes the NAV units). As of today there has not been any resolution of the problem but (according to Acura) it's being worked on. He suggested that I stay abreast of service bulletins, et. al. (I'm sure this site will be on top of this) and as soon as the dealers get the solution (whether software, firmware or hardware) we'll be able to bring our MDXs in for an upgrade.
He refused to put it in any timeframe which is understandable since it's not being worked on by Acura but by the manufacturer of the unit. His comment was, "Could be any day or six months from now."
At least there is general acceptance that there is a real issue that needs to be addressed. That's a step in the right direction. |
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| automag928 |
| I just got my 04 Touring RES & NAV over the weekend, yesterday when my wife met me for lunch, no voice control...I took her car this morning to work...no voice control. Restarted car, worked fine. Any updates from Acura on this? |
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| rfowkes |
quote:
Originally posted by automag928
I just got my 04 Touring RES & NAV over the weekend, yesterday when my wife met me for lunch, no voice control...I took her car this morning to work...no voice control. Restarted car, worked fine. Any updates from Acura on this?
No, Acura has been conspicuously silent on this. Maybe they are suffering from the same "voiceless" bug that the car is.
:D
Seriously, I haven't heard anything new about this. Is this par for the course from Acura (ignoring the obvious)? Can we expect any action while we still own our vehicles? While this is not a major problem it's something that should work as advertised - especially at the prices we paid. |
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| JCMDX |
| Update. I complained about the same issue of losing voice control. Dealer duplicated the problem. A call was given to Acura tech line and the are aware of the problem. They couriered me a new updated DVD navigation disc. No more losing voice recognition. I'll monitor it for a while to ensure that it has been fixed. |
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| rfowkes |
Thanks for the update, JCMDX. I'll be following your monitoring of this situation very closely. My voice control continues to be intermittent and it would be great news if Acura has solved the problem with a new Navigation DVD.
I'm curious about one thing. I don't understand how this would be a DVD media problem since it is obviously (in my case) linked to whether I start out in reverse (like backing out of my garage) or not. Maybe the new DVD also includes a firmwire update to the NAV system that automatically installs? Did you get any explanation regarding this?
If your experience shows that the new DVD is, in fact, a fix for the problem then I'll be on the phone in a NY minute asking for my updated DVD.
Take care. |
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| rfowkes |
quote:
Originally posted by JCMDX
Update. I complained about the same issue of losing voice control. Dealer duplicated the problem. A call was given to Acura tech line and the are aware of the problem. They couriered me a new updated DVD navigation disc. No more losing voice recognition. I'll monitor it for a while to ensure that it has been fixed.
Any "update" on the UPDATE? After reading your post I called Acura customer service and, unfortunately, whoever I talked to claimed that they had never heard of this "problem." Not only that, they didn't even have any record that I had called them before on this isuue. About 4-5 months earlier I talked to a CS rep for a good half hour over the phone giving them a complete description of the problem and the fact that I wasn't the only one who was complaining about it.
What's with Acura's CS 800 number? Doesn't the left hand know what the right hand is doing?
And in a related matter, does the "improvement" in voice control I've read about in the 2005's solve the problem in the 2004's?
This is frustrating. |
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| JCMDX |
Sorry...been busy. No issues to date. Seems to have fixed it. I think the DVD disc they gave me had an update on it and it was then loaded into my system. It took a few minutes to read the DVD when they first inserted it. The invoice says:
CAUSE: B02
010099 Radio Repair
3 W
FC: 032
Talked to Eric at the tech line.
Hope this helps. |
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| JCMDX |
| Let me go talk to my service guy next week to see if he can give me more specifics. I know he did tell me that Acura Canada couriered out this disk just for me. They have had this problem with other navi's on the MDX but I think I just complained at the right time and got the disc....I'm the guinea pig. |
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| rfowkes |
Thanks for the update. Do you happen to know if Canada Acura Customer Service is related to US Acura CS? I suspect that you have a firmware revision on your new DVD that updated whatever was causing the problem. Sort of like when one updates a computer BIOS. I hope that ACURA divisions talk to each other.
Glad to hear your problem has disappeared. |
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| MinorHavoc |
Here's another success story data point:
I took my MDX in to my dealer (Seattle, WA area) for its first oil change today and mentioned that the voice control and cancel buttons on the steering wheel sometimes didn't respond. (I forgot to mention the sometimes slow AGC on the backup camera which I thought was a small but ignorable annoyance.) When the car was ready, the service rep. mentioned that they had installed a software patch for the problem. :D
I ran an errand on the way home so twice I tried to shift into reverse right after starting. I didn't wait a real long time before shifting into drive, but I'm careful backing up and each time the nav. system had finished initializing by the time I shifted into drive.
The voice control and the backup camera worked fine both times. So far so good. |
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| dipersp |
| Now get the specifics on what they REALLY did so the rest of us can TRY to get our dealers to listen. |
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| JCMDX |
| I'll call them tomorrow to try and get a detailed explaination. I suspect the new DVD had some software update since they sent me the same version as I had...no new map for me. |
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| HarvM |
I just took mine in to Open Road Acura E.Brunswick on Wed 1/5/05. I explained the problem and even gave them print-outs of this thread.
They had to keep my X overnight (don't know if they needed more time to try to replicate the problem or if they were overbooked).
When I picked it up, the late-shift guy told me that they were not able to replicate the problem but they did perform a system reset. They said they didn't know about any TSB's on the problem nor do they know about an updated Nav disc.
I used the Voice/NAV everyday for the 2 weeks leading up to my appointment and wouldn't you know it,.. it worked every time... somehow I just knew the problem wasn't going to show up when I wanted it to. Sorry, no helpful new info on this aggravating problem.
Got an '03 TL as a loaner while they had my X... nice car but... it's just that- a car... it was so low I felt like I was sitting on the road. |
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| JCMDX |
OK...so I finally had a chance to call my service guy. He told me that Honda Canada couriers him a disc every time somebody makes this complaint. He's done 3 after my original complaint. He told me that the disc contains an update on it that resolves the problem (which it does). He doesn't know what update is on the disc but he did recommend that anybody who has this issue to call Honda Canada and hopefully they can give you more detailed information. Sorry I can't give the specifics but I just can't find them. I wish you all luck in getting this issue resolved on your X.
Acura Customer Relations
Mailing Address:
Honda Canada Customer Relations
715 Milner Avenue
Toronto, ON
M1B 2K8
Number: 1-888-9-ACURA-9 (1-888-922-8729)
Hours: 8:00 am to 7:30 pm Monday to Friday (Eastern time) |
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| rfowkes |
quote:
Originally posted by JCMDX
OK...so I finally had a chance to call my service guy. He told me that Honda Canada couriers him a disc every time somebody makes this complaint. He's done 3 after my original complaint. He told me that the disc contains an update on it that resolves the problem (which it does). He doesn't know what update is on the disc but he did recommend that anybody who has this issue to call Honda Canada and hopefully they can give you more detailed information. Sorry I can't give the specifics but I just can't find them. I wish you all luck in getting this issue resolved on your X.
Thanks for the information, Hopefully, it will help us all solve this issue. Does anyone happen to know if Honda (Acura) USA is offering the same thing or is this limited to Canada? |
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| rfowkes |
***UPDATE***
When I brought in my MDX for a "C" Service I found out that my local dealer was aware of a "fix" for my intermittent voice recognition problem as outlined in this thread. According to the service printout here's what was done:
quote:
INSTALLED PATCH 3.30H FOR CUSTOMER VERSION 3.30E. ORDERED UPDATE DISK.
I assume that the update disk that I receive will be Version 3.30 and not the currently available 3.40 and that this update disc is identical to the one that is currently in my vehicle but contains the 3.30H patch in case I ever have to reset the system. Acura will either mail the disc directly to me or send it to the dealer who will then call me.
The bottom line: Ever since the patch was installed (2 weeks ago) the voice problem has not reoccurred. Fingers crossed. |
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