| FedEx vs. UPS, your thoughts
- Click HERE for Original Thread
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| hondacuraworld |
It is coming time for Hondacuraworld to renegotiate contracts for shipping of our products. I'd like to solicit everyone's opinions with both services, whether they be with my company or others. If you could, give a synopsis of which you feel is better and why. I'm going to forward a copy of this thread to both of my reps for both companies.
Which in your opinion, should we use? What do you and don't you like? Your thoughts are appreciated. |
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| zafer |
FedEx gets the job done as expected, UPS usually does too but has very poor customer service, Airborne rocks.
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| CrankyMonkey |
Tim, I live in a somewhat rural area so do quite a bit of shopping on line/mail order. In general both UPS and FedEx have been good on the delivery end. That being said I've had individual issues with each in the past. Most recently with an order for MDX all season floor mats from you. It was just recently so you probably remember but for the sake of the forum and sending this on to your reps I'll rehash here.
I believe the mats were shipped FedEx but feel free to correct me if I'm wrong. Anyway, a few days after they were ordered I came home from work to find a box on the front porch. When I picked it up however I noticed it was very light. First thought was these must be the flimsiest all weather floor mats ever :hmmm: I then quickly realized that one end of the box had come open and resealed with two small pieces of clear packing tape which almost fell off on their own. I then looked inside the box to find.... nothing. :wtf: All I had was a cardboard box with an invoice on the outside. I guess I could have used a box cutter to make some custom floor mats out of the cardboard but I don't think that would go with the ebony interior very well. Maybe if we'd gotten the saddle...
I contacted the shipper who basically said "Ok, contact the sender and they can file a claim." Thanks for your help Mr. customer service. :rolleyes:
I sent an e-mail to you that night and talked with you on the phone the next day. Thank you for your prompt and courteous response... new mats were shipped that day and arrived in two days :claphead: and were in the X that night. That's the good news. The bad news is that the second box had virtually come apart as well with only a few fibers of the original heavier duty packing tape keeping the mats from falling out the one end of the box. What do they do with these boxes? Chuck them around like a salmon at a Seatlle fish market? Glad this wasn't a computer or similarly fragile piece of equipment.
To end the rambling I just wanted to let everyone here know what great customer service I got from Tim :2: and to let you know, Tim, how disappointing this experience with your current shipper was. Sorry for the longwindedness. |
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| CrankyMonkey |
quote:
Originally posted by zafer
Airborne rocks.
Agreed |
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| DaleB |
I like Airborne, but their facilities are too few and far between if you need to pickup, or do a return, etc. I'm sure that varies with locale.
I have had a couple of mishaps with UPS but have used them so much I figure that's a small percentage.
FedEx has for the most part been ok.
Overall, I prefer UPS for their large number of facilities. The biggest disadvantage is no Sat. service except for special shipments. |
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| BigDog |
I HATE Airborne! Most of my shipments come UPS or FedEx, but on the few occasions I've gotten an Airbone shipment, there's been a problem. One time their website was showing that they had delivered something I hadn't received yet, and didn't get until the following day. Who knows where it was in the meantime.
FedEx tracking is nowhere near as good as UPS. On the UPS site you can see exactly where your package is since they scan into and out of each service center it passes through. I also get automatic shipment confirmations via email on many UPS packages with the tracking number and a link to their site, and I've never gotten one with FedEx. I don't know if they don't offer that service, or the vendors that use them choose not to use it. The UPS site will also give you an estimated delivery date, which is very accurate.
If I go to the FedEx tracking site, it will show that my package was picked up, but often, there is no update as to where it is or when I might expect it. We have daily UPS pickups and deliveries at work, and I think they are great. Getting proof of delivery is very easy and can be printed right off the website. It's also very easy to get shipping times and prices based on package weight and ship-to location.
Mrs. BigDog |
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| EXCALIBUR |
Tim,
FedEx has been great coming to Hawaii. In many cases, orders that I have placed with you have come days ahead of the estimated delivery date.:29: |
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| Warzau |
| I actually have better experience with UPS. I will never forgive when FEDEX Ground left a 500 dollar monitor in a common area when I used to live in a apartment. If it wasnt for me asking another fed ex guy if he had a monitor for me I wouldnt have know. All I got was from cust serv was. Sorry it wont happen again. bah. UPS has been great in my neck of the woods. The driver is a good guy. Very helpful, BUT UPS cust serv. still hasn't gotten back to me regarding a damaged CD player, filed a claim and well nothing. I've gotten the "contact the seller", of course we both jumped through hoops to get all the paperwork filled out and Im still out of money. So basically its a toss up. Either way is fined though I think i favor UPS more. |
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| msu79gt82 |
I have used both UPS and FedEX, of course when you shop online there often is not a choice. When there is a choice I tend to let price and timing dictate since experience with both companies has been fine.
I have for the most part lately have had things delivered to me at work and service from both has been excellent (although its only Mon - Fri). Let me go on record as saying I appreciate your last delivery to me (by FedEX - BSM and Satin Chrome Steps) because it was delivered on a Saturday at home. I assumed Saturday delivery was an extra charge and did not expect it. Having the stuff for a Sunday install was nice. FedEX did not deliver until right at 6:00 pm Saturday however, earlier would have been even better.
Tim to me price is the most important factor - both are reputable companies. We buy from you for the price (and your service of course), but still in all honesty for the same price a real face behind a counter at home would get my business over mail order. |
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| Mr. Mom |
| FedEx works for me because of Sat. service and they aren't as hard on the boxes. |
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| tax_atty |
| I have had the best experience with FedEx. We use Airborne in the office and they have generally been very good. I have been having a lot of problems with my local UPS driver - he rings the bell, leaves a note and runs so fast that by the time you get to the door he's driving away! Called UPS several times to complain, but it hasn't changed a thing. |
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| MDteX |
I prefer Fedex the least of the 3 big ones, but overall I personally don't think there is that much difference. I like Airborne/DHL the best because the distribution center is not that far from my house!
Price may be your determining factor. They are all pretty reliable and none of them are perfect. |
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| hammermdx |
quote:
Originally posted by Mr. Mom
FedEx works for me because of Sat. service and they arn't as hard on the boxes.
Ditto! |
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| JimH |
| Both seem to deliver the package, but Fed-Ex has delivered more often on time than UPS for me. I have had UPS keep packages in their Portland, Or. facility for more than a day (during a weekday), and they have shipped sometimes to the wrong town with another day delay; even when the zip code is correct on the package. |
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| TheWorm |
I've had great experience w/Airborne, though that might be the function of an exceptional delivery driver. Everything's always been on time and arrives more quickly than FedEx or UPS; oftentimes ahead of the "promised" schedule. If the box gets to one of their DC's early, they send it out. Boxes arrive in good condition.
In that respect, FexEx is on-time and delivers boxes early if they get to one of their DC's earlier than anticipated. Boxes arrive in good condition. My only problem w/FedEx has been a billing snafu where my corporate discount wasn't being reflected and they had tremendous difficulty getting it resolved.
For deliveries from the East Coast or Midwest to me in SF (which is a 4 or 5 day trip on the UPS maps) I prefer FedEx or Airbrone b/c the stuff arrives more quickly.
My experience w/UPS is mixed. The stuff gets here. Eventually. But tracking a ground package from the east coast is an exercise in frustration...Oftentimes, I'll just watch a package that arrives in the local DC in 1 or 2 days just languish for 3 more before they decide to deliver it (but still meeting the 5-biz-day guarantee). I usually just mutter "deliver the f-ing thing already! it's just taking up space in the warehouse!". Other times, I've noticed a package bounce back and forth between our local delivery hub and the main airport hub 2 or 3 times. It's absurd...they could have delivered a ground package in 3 days from the east coast but instead just bounce it back and forth until someone finally figures it out. How a UPS shipment will arrive is variable. Electronic equipment in original packaging seems to arrive in pretty good condition (I've never had any damage) but plain-boxed stuff sometimes looks like it's been through a war. Especially true for "oversized" items.
Problem-solving on the UPS end via customer service -- from the recipient perspective -- is frustrating. The phone reps don't know anything beyond what I can find out via the web, and they only want to talk to the shipper, who can "file a trace" which takes a week usually and the package typically arrives before then anyway. FedEx and Airborne customer service (from my perspective as a recipient) is better. The reps are helpful and don't pull the "sorry, only the shipper can request that we find YOUR package" crap. Both FedEx and Airborne have radioed their drivers to re-deliver "signature only" packages the same day. UPS makes you wait.
My $.02
All that said, if the pricing is comparable I'd prefer FedEx or Airborne for timeliness & service superiority. |
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| mdx99 |
Tim: the cargo tray was delivered one day ahead of schedule by FedEX, thanks. But I found it surprisingly that the tray was only wraped in thin layer of clear plastic wrap instead of box. Well, fortunately I don't see any damage.
I vote for FEDEX. |
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| hondacuraworld |
| We've been shipping them all that way, in the factory bag since mid 2001. They used to come in huge boxes, but no longer. |
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| mdxxxx |
quote:
Originally posted by msu79gt82
...Tim to me price is the most important factor - both are reputable companies. We buy from you for the price (and your service of course), but still in all honesty for the same price a real face behind a counter at home would get my business over mail order.
Same here...:4: |
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| XStatic |
Seems like this is turning into a local experience comparison...
For me UPS is the best. They have the best tracking and the delivery guys (for me anyway) do the best job. I have had a few items damaged but I get A LOT from them so % wise it has been good. Claims seem to go well but that would be something on your end to manage since they only deal with the shipper for damage claims.
Also UPS has the best local stations, at least everyone I have been in. Easy to pick up items that missed delivery to your house, large enough to accomidate a few customers, and the service is fast and friendly.
Fedex is a close runner up unless you use the USPS bridge the offer for delivery in which case it goes to a far behind second. They don't seem to get much small retail business in the local station and thus don't do a great job of working with an individual trying to get a package, it seems they never know where it is....
Airborne/RPS/etc. ACK how these guys get rated high I just don't know. They hit and run my house all the time. When I am home they sneak up and leave a sorry we missed you tag and on the rare occasion I am not it seems they always leave important documents in the snow or rain with no protection. |
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| frostyra |
| I've had more damaged boxes from UPS than FedEx, but some of that was due to lousy packing by the shipper. In the contest to see who delivers the most boxes with crushed corners, UPS takes that honor (?) by a large margin. In general, I'll continue to use them both. |
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| catzx6 |
| We've had quite a few problems with FedEx. Shipments that arrive damaged (a double bass that looked like a forklift drove through it - I'm not kidding), or not at all. The worst seems to be their "Home Delivery" budget service. It sucks. Drivers and managers that outright lie about deliveries being made. I hope the driver that stole our ski tube has enjoyed it. I will never spend my own money to ship anything with them. UPS is much better IMHO, and our limited experiences with Airborne have been problem free. |
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| texrb |
I have had good experiences with both FedEx & UPS, but terrible experience with Airborne - I would never use them.
I believe that you would be ok with either FedEx or UPS - just use the one with the best price. |
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| Mocking-DX |
| FED EX ALL THE WAY |
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| XStatic |
quote:
Originally posted by zafer
:rolleyes:
How do you do it zafer? |
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| Maik |
Only two questions to ask when renegotiating...
1) Price
2) Who has better seats at Bills and Sabres games
Other than that, they are the same. Both will give good service and bad. It simply depends on the customer's experiences, one will say a service sucks and his neighbor will love that same service.
Price and tix, and, I may add, not necessarily in that order! |
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| TYP |
UPS = Up your $...
FedEx = em.. Fat $?...
heh
:2: :2: :2: |
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| DaleB |
Rather have my package on the UPS truck, at least it's still standing!
:p |
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| zafer |
quote:
Originally posted by XStatic
How do you do it zafer?
It's a USPS ad. They too now offer similar services. |
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| DaleB |
quote:
Originally posted by zafer
It's a USPS ad. They too now offer similar services.
Oh, yes ..and some advantages being slower, they missed the accident!:cool: |
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| BlueStreak |
UPS is too costly and their employees all have attitude problems. My local driver is a jerk and this-side-up means nothing to them. Don't get me started on their counter service people...
Fed Ex is too easy to do business with, and they are cheaper in most cases. UPS stands for Undeniably Poor Service. |
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| socalJD |
quote:
Originally posted by BlueStreak
UPS is too costly and their employees all have attitude problems. My local driver is a jerk and this-side-up means nothing to them. Don't get me started on their counter service people...
Fed Ex is too easy to do business with, and they are cheaper in most cases. UPS stands for Undeniably Poor Service.
LOL - BlueStreak why don't you tell us how you REALLY feel about UPS . . .
From my experiences, both seem comparable when shipping packages - that said, FedX really excels at sending documents, tho that matters not to Tim.
I agree that with UPS, packages seem to be mishandled more often, with cartons that are bent, dented or generally abused more so than FedX. I remember getting a rim from Tim and the box was opened and the backside of the rim had scratches - courtesy of UPS.
And if I recall correctly, all packages shipped FedX are insured up to $500, whereas UPS charges extra for insurance - maybe someone can confirm this.
Finally, from a business perspective, FedX seems more willing to work with shippers to develop a custom rate discount for volume shipment compared to UPS - I recall our company once switched to UPS from FedX based upon their negotiated volume rates, only to find that they were quick to raise those rates after 3 months once they had the business - needless to say we're back with FedX . . . |
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| Warzau |
quote:
Originally posted by DaleB
Oh, yes ..and some advantages being slower, they missed the accident!:cool:
By a couple of days,even though you paid for express. |
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| gdot |
| I have no problem with shipments from either Fed Ex or UPS. But, I like how the local Fed Ex will call is still open by the time I get off of work. It sure is a hassle when a UPS shipper checks the signature box when their will call closes at 5:00 and I get off at 5:00 :3: |
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| acbrown |
I want to add to this discussion in that I believe there is a distinction between Fedex Express and Fedex Ground. Fedex Express doesn't deal with the larger packages that Ground does, so I suspect that's what we should be comparing.
I have had nothing but great success using Fedex Express services, but nothing but horror when using Fedex Ground. They don't seem to be the same company! Trying to locate a package was absolutely mind boggling. Trying to return the same package due to damage, was equally bad. It's a long story, but I try to avoid using Fedex Ground if at all possible.
I agree with a previous poster that UPS tracking is always much more up-to-date than Fedex Ground.
-Aaron |
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| zafer |
quote:
Originally posted by acbrown
I agree with a previous poster that UPS tracking is always much more up-to-date than Fedex Ground.
There is no doubt about that. You can even track your package all the way to the garbage: http://www.acuramdx.org/forums/show...ed&pagenumber=2 |
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| DaleB |
Better tracking has been the reason for me to generally prefer UPS. Have not really found the service better with FedEx.
I have even had UPS re-route a package, by phone. that was sent to an old address.
It was my faut, because I did not update my info with Tim. When I saw the UPS online tracking said Destination: San Jose, instead of Clovis, I immediately called UPS who rerouted it, and I only lost 1 day.
I even had a situation where I called because I was not home when there was an attempt to deliver a pkg. that required a signature. They said call the same night, but no later than 5:45PM when the truck comes into the depot, and tell them verbally if I want it held or re-delivered.
I called back then, and the UPS operator relayed my request real time, while she had me on the phone. As I said their biggest asset is their updated tracking info.
But they only inusre up to 100 bucks. For more, you pay for more insurance. And it's not all that cheap either. |
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| FatBoyMDX |
What do you get when FedEx and UPs Merge?
Fed-up!:2: |
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| A2MDXer |
Tim,
FedEx has always been great for me. UPS is usually good but not as good as FedEx in my experience although I think UPS is a bit cheaper. Right now, I have a package that UPS picked up from my front desk, didn't leave a receipt (thus no tracking #) and now my recipient says they haven't received the package. I can't track it to know for sure. Never had this problem with FedEx. |
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| socalJD |
quote:
Originally posted by FatBoyMDX
What do you get when FedEx and UPs Merge?
Fed-up!:2:
more like: F'd Up !!! :p |
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| zafer |
quote:
Originally posted by zafer
FedEx gets the job done as expected, UPS usually does too but has very poor customer service, Airborne rocks.
...well, it seems like they've lost my `04 shift knob that Tim shipped on Monday. It was last seen on the truck for delivery Thursday. Friday and today I've heard all sorts of stories from the folks at the 800#. I had to give a description of the content for a composite sketch they're going to send to milk packaging people :( |
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| XStatic |
I always thought UPS was cheaper but my latest experience proves I need to consider FedEx more often.
I was shipping 4 tires, called UPS and they told me on the phone to place in a bag then wrap in tape. They also quoted me a price based on size and weight of $17 each.
When I arrived at the counter I was told there would also be a $5 surcharge per item due to them not being in a box.
On my way home to repack I stopped by FedEx and they charged $12 each as is.
UPS=$22*4=$88 vs FedEx $12*4=$48 |
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| greatscot |
I'm in the Warehousing and Distribution industry and can tell you that FedEx and UPS both outshine Airborne. Things for you to consider of course is cost comparison, reliability, dependability, and service. We have found that: 1.Since UPS is a unionized Co. you could be susceptible to work stoppages; 2. whereas with FedEx that may be less likely; 3. With FedEx, the van drivers you see driving around have to buy their trucks from FedEx, so they have a large stake in the success of the business.
UPS has been struggling to compete with the FedEx Drop Box concept, so they have bought out some small Mom n' Pop pack n' mail 'em shops, but only time will tell on that story to see if it succeeds.
BTW, have you seen the UPS uniforms for sale on ebay? Is that really a UPS guy in that uniform? UPS will rent trucks (like the Ryder one that delivered my side steps) during peak distribution seasons like Christmas. |
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| Oh_My_Baby |
quote:
Originally posted by gdot
I have no problem with shipments from either Fed Ex or UPS. But, I like how the local Fed Ex will call is still open by the time I get off of work. It sure is a hassle when a UPS shipper checks the signature box when their will call closes at 5:00 and I get off at 5:00 :3:
I agree. UPS also would leave small package on the doorstep or hidden somewhere around the house with the note of where it's hidden. It's not required signature. It's fine with secured area for infected area, it'd be a tracking nightmare.
FedEx would try to deliver and get the signature. It's also let you know you can pick up at the local center which is normally stay up to 8 or 9:00 PM. This is secured but for big item it'd be tough for the receiver to pickup. Now that I have the X, i'd not worry about it anymore. |
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| zafer |
quote:
Originally posted by zafer
...well, it seems like they've lost my `04 shift knob that Tim shipped on Monday. It was last seen on the truck for delivery Thursday. Friday and today I've heard all sorts of stories from the folks at the 800#. I had to give a description of the content for a composite sketch they're going to send to milk packaging people :(
Huh?! It just arrived :2: |
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| DaleB |
I think some Sat. service, at least regular deliveries, would be a big plus for UPS.
I have had problems a couple of times. But then I use them almost exclusively. I have sent express mail overseas with UPS and never had a problem, and delivery was amazingly fast.
The tracking system seems accurate, even when the delivery is screwed up. |
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| Ceenit |
I've used Fed Ex and UPS extensively for shipping technology equipment accross the US.
Bottom line is that I continue to use a mix depending on where you are shipping from and to. UPS has great rates and is very reliable, particularly in their 1-3 day ground service.
When time is of the essence or if it is going across country, Fed Ex give me a better comfort level as they specialize in quick delivery.
Both have very good on-line tracking systems, although I have found Fed Ex's tracking system seems to be updated in real time, where UPS is sometimes delayed (only by hours/not days). |
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| iluvmycar |
| UPS is more convenient than FEdex.. trust me ;) |
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| S2KM3 |
Here are my thoughts....(kind of long sorry)
UPS - This company has been in business since the 1900's so their infrasture in sound but the bigger you are the more package you will handle, the more issue(damages, problems) you will have. This will happen with any large delivery company.
They actually had started out delivery package with no priority or overnight delivery because back then there wasn't a demand for next day service. UPS had actually started the Next Day Service and failed to make money due to supply and demand. Since then they had concentrate on ground delivery. But in 1985 which is when FedEx started their business and solely concentrate on overnight delivery. (The demand was there.)
So as of today both company are capable of doing both deliveries since FedEx brought out Roadway Express(RPS). But here is the difference. UPS always had both service in their infrasture so they don't have to make any adjustments to their facilities. But on the other hand FedEx don't have the facilities or capacity to handled both ground and next day volume at the same location.(some location are able to handle combine volume but most cannot handle it at the same time) So if you go with FedEx you will see two drivers dropping off you package one for the Next Day and one for the Ground package, while UPS could do both at the same time. Hopefully this will help clear things up.
You should get to know how UPS and FedEx facilities are at. Because sometime you could just ship a ground package and it will get there in the same amount of time vs if you would of shipped next day. This would save you some money.
Customer Service - I haven't really had to deal with either FedEx or UPS. So I can't comments on it. |
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| yurir |
| For us Canadians FedEx has clear advantage because they do not charge that stupid brokerage fee UPS does. With UPS we have to pay 50-70 bucks to a UPS broker that does customs clearance of the shipment. |
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| nightguy |
| Anybody seen the new DHL commercials ? "Competition. Bad for them, good for you". I still prefer FedEx but the spots are phenomenal. |
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| MDXinSILVER |
| I spend about $.5 million to ship with FedEx every year. They screw up just like any carrier. But they seem to try harder. |
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| greatscot |
quote:
Originally posted by nightguy
Anybody seen the new DHL commercials ? "Competition. Bad for them, good for you". I still prefer FedEx but the spots are phenomenal.
Those commercials are clever, marketing is good, but the competition may be a good thing for us all, more reliable, and possibly cheaper. Time will tell. |
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| y2ks2k |
I’m obviously biased since I work for UPS but I work for the technology side. UPS has one of the largest private networks in the world, no one can touch it. The company spent something ridiculous like 3 billion on technology last year. UPS already has the largest wireless network in the world. UPS is by far the largest most dominant company and reaches every single location. No other company can even remotely compete in these logistics areas. FedX is coming on strong with their Ground but its still a work in motion. I would not touch FedX ground with a 10 foot pole yet. They are still great at their core competence which is air.
Technically FedX is an Airline and is regulated as one
UPS is transportation and regulated like that.
Personally I have used all carriers.
The post office is worthless, they would lose at least 1/3rd of the items I shipped out.
I honestly think UPS/FEDX air is pretty much identical. At that point, I would trust the technology behind UPS.
FedX ground is still in its infancy and I have heard nothing but horror stories about it to this date.
I worked for UPS as a union employee for 6 years in the "hub". When I ship, I only trust UPS... Ive seen to many images of FedX and Post office people launching backages around. At UPS, if you do not practise "Hand to surface" meaning a box never "flies through the air"... You get fired.
FYI: After 6 years working in the hub, I can honestly tell you that package damages are 99% the fault of the people who shipped them. I have seen severs shipped in cardboard with no packing at all. Im not sure what people like this are thinking about. |
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| DaleB |
My experience has been too limited with others than UPS to say they are better or worse. With the possible exception of the post office.
And they are my last choice every time.
But well over a decade of receiving 90% of ordered merchandise by UPS, as well as the same usage when shipping myself, I can not recall more than a couple of problems.
I have shipped a few express international envelopes with them, and the service was perfect.
Tracking also is good. |
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| hondacuraworld |
The main reason we went with FedEx in the first place is the UPS rep that I had. Worst I ever saw. I requested monthly contact via phone to help resolve issues and just a check in to see how things are (this is from my local area rep), and was told that my 70-120 boxes per day volume was not large enough or worthy enough for regular contact! She was rude, conniving, indifferent, and even went as far as to make racist comments against my driver. I reported her to her superiors in FRONT of her superiors with her standing there next to them when they came to see why FedEx got our package volume.
She has since retired from UPS. Good riddance.
So, after this, UPS tried to get us back, but I just couldn't warm up to their people. Too cold and businesslike, gave me rates that I didn't trust. Much happier with things the way they are, and as I'm sad to say y2ks2k, with the horrible way UPS treated our business, I doubt I'll ever go back. |
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| DaleB |
quote:
Originally posted by hondacuraworld
The main reason we went with FedEx in the first place is the UPS rep that I had. Worst I ever saw. I requested monthly contact via phone to help resolve issues and just a check in to see how things are (this is from my local area rep), and was told that my 70-120 boxes per day volume was not large enough or worthy enough for regular contact! She was rude, conniving, indifferent, and even went as far as to make racist comments against my driver. I reported her to her superiors in FRONT of her superiors with her standing there next to them when they came to see why FedEx got our package volume.
She has since retired from UPS. Good riddance.
So, after this, UPS tried to get us back, but I just couldn't warm up to their people. Too cold and businesslike, gave me rates that I didn't trust. Much happier with things the way they are, and as I'm sad to say y2ks2k, with the horrible way UPS treated our business, I doubt I'll ever go back.
Customer service is everything, that's why we stay with you, Tim....:4: |
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| JTM |
quote:
Originally posted by zafer
FedEx gets the job done as expected, UPS usually does too but has very poor customer service, Airborne rocks.
I have to agree with this. Both FedEx and UPS deliver the items as scheduled (for most of time). But with AirBorne, they shipped to you once the item(s) is here. They don't sit in the warehouse for two days before ship to you on the scheduled date. (as of my experience) |
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| nightguy |
quote:
Originally posted by JTM
I have to agree with this. Both FedEx and UPS deliver the items as scheduled (for most of time). But with AirBorne, they shipped to you once the item(s) is here. They don't sit in the warehouse for two days before ship to you on the scheduled date. (as of my experience)
The UPS and FedEx scheduled delivery dates take weekends and other outages into account so they would still deliver on time. Of course you can always pay for Saturday delivery. :) |
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| quintin |
| If you are about customer service I would definetely go with FedEx. I am an independant contractor with FedEx, since I own my own business (the route and my truck) I have a bigger incentive to provide better customer service. To keep our contracts with FedEx we need to maintain 99% delivery daily. We are responsible (financialy) for claims to packages, be it stolen or broken. So we want to make sure customers get their packages timely and in good condition. No FedEx contractor would in their right mind damage a box because he/she will have to pay for it. If it gets damaged during transit we can refuse them and send them back to the shipper. UPS's empoyees are usually not very friendly (at least the ones I run into daily on my route) and they are backed by a Union, which makes it hard for UPS to have total control over them. One last thing, we (FedEx) try our hardest to get customers their packages, for example if they are not home, because if we do not deliver we do not get paid. |
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| nightguy |
Just FedEx Ground works that way though, right ?
BTW, UPS carries dog biscuits. For some reason though, my dog hates the UPS guy, and loves the FedEx guy. :) |
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| hammermdx |
| I'm a big fan of FedEx, never had a problem with them, their tracking web site is great, and their employees and contractors really go out of there way to please! |
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| quintin |
| Federal Express. I also carry dog biscuits not just because I am a dog lover but to get on their good side. |
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| hondacuraworld |
quote:
Originally posted by quintin
If you are about customer service I would definetely go with FedEx. I am an independant contractor with FedEx, since I own my own business (the route and my truck) I have a bigger incentive to provide better customer service. To keep our contracts with FedEx we need to maintain 99% delivery daily. We are responsible (financialy) for claims to packages, be it stolen or broken. So we want to make sure customers get their packages timely and in good condition. No FedEx contractor would in their right mind damage a box because he/she will have to pay for it. If it gets damaged during transit we can refuse them and send them back to the shipper. UPS's empoyees are usually not very friendly (at least the ones I run into daily on my route) and they are backed by a Union, which makes it hard for UPS to have total control over them. One last thing, we (FedEx) try our hardest to get customers their packages, for example if they are not home, because if we do not deliver we do not get paid.
Just FYI, we spend five figures a month with FedEx and have been very pleased with their service :) |
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