| mogur |
After repeated exchanges with Acura Customer Disservice, I finally got them to give me a 7 year/75,000 mile extended warranty on the transmission on my 01 X for free as a goodwill gesture. So, if you are insistant, it can be done.
Tom |
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| wmquan |
Wow, that's the first report I've seen of this (maybe I missed the previous one). What was the primary basis that you used to support getting the extension? Have you had specific issues with your transmission (sorry, there are enough reports here that I lose track!)?
Congratulations! |
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| MesaBeige |
Hey Mogur,
1 - Were you able to get it before your origina l warranty period ran out?
2 - Who did you speak to at Acura that agreed to this and what is that person's telephone number so the rest of us can call him/her?
thanks
MB- |
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| ssMDX01 |
| I was just told my X needs a new transmission at 67,500 miles. The dealer themselves told me that the new transmission will be covered under warranty despite not having the extended warranty. I guess Honda is doing the right thing in automatically extending the warranty on its transmissions. I guess it might be announce publicly soon. |
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| DaleB |
quote:
Originally posted by ssMDX01
I was just told my X needs a new transmission at 67,500 miles. The dealer themselves told me that the new transmission will be covered under warranty despite not having the extended warranty. I guess Honda is doing the right thing in automatically extending the warranty on its transmissions. I guess it might be announce publicly soon.
If the failure is related to the recall (oil jet kit, etc.) that is understandable .
I find it hard to believe they would universally cover any tranny failure out of warranty. |
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| bb123 |
Dale, why is that so hard to believe? You act as if the oil jet recall is the only known problem with the transmission. As you know, far more transmissions have failed and been replaced for reasons other than the problem the oil jet kit is designed to address. I'd wager that more transmissions have failed as a result of the 2-3 gear pack issue than the heat/oil jet issue.
I think Acura has quietly decided to fix transmissions that fail at less than 100,000 miles without all the hoopla (and negative publicity) of formally extending the warranty to 100,000 on their luxury vehicle line. Pilots and Odysseys (and maybe the '98-'00 TLs) with the same transmission design as the MDX have had a formal extension to 100,000 - why hasn't Honda/Acura included the MDX in that extension?
The only reason I can see is the bad publicity issue. It can't be just expense since it seems that virtually all the out-of-warranty MDX transmission failures reported on this board have been replaced at no cost (or a substantially reduced cost) to the owner. Acura is doing the right thing by absorbing the expense and replacing out-of-warranty transmissions, but I think they'd be better off doing a formal extension to 100,000 miles. |
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| DaleB |
quote:
Originally posted by bb123
Dale, why is that so hard to believe? You act as if the oil jet recall is the only known problem with the transmission. As you know, far more transmissions have failed and been replaced for reasons other than the problem the oil jet kit is designed to address. I'd wager that more transmissions have failed as a result of the 2-3 gear pack issue than the heat/oil jet issue.
I think Acura has quietly decided to fix transmissions that fail at less than 100,000 miles without all the hoopla (and negative publicity) of formally extending the warranty to 100,000 on their luxury vehicle line. Pilots and Odysseys (and maybe the '98-'00 TLs) with the same transmission design as the MDX have had a formal extension to 100,000 - why hasn't Honda/Acura included the MDX in that extension?
The only reason I can see is the bad publicity issue. It can't be just expense since it seems that virtually all the out-of-warranty MDX transmission failures reported on this board have been replaced at no cost (or a substantially reduced cost) to the owner. Acura is doing the right thing by absorbing the expense and replacing out-of-warranty transmissions, but I think they'd be better off doing a formal extension to 100,000 miles.
You obviously have not read my posts carefully. I have been constantly downplaying the jet kit fitment as a preventative action for only ONE PROBLEM and a RARE problem at that, but one that is part of an official recall.
http://www.acuramdx.org/forums/show...&threadid=18650
Invariably, almost on a weekly basis, someone posts about a tranny problem and acts surprised that is showed up after they had the jet kit installed. That's why I said "apples and oranges".
Of course, based on ALL tranny failures Acura SHOULD BE extending the warranty on ALL transmissions, not just at dealerships willing to go to bat for their customers. No argument from me on that. |
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| bb123 |
| I'm with you - I think the oil jet kit is a lot of fuss over a less significant defect. Acura should be focusing on the seemingly bigger problems of 2nd-3rd gear pack failures and the numerous complaints about "rumble strip" vibrations. |
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| frostyra |
| ...but the oil jet repair supposedly takes care of a SAFETY problem -- a gear tooth could break, causing the transmission to jam, which could cause a driver to lose control. Few, if any, of the other problems are safety issues. The government doesn't step into quality issues, but it's all over safety issues in a heartbeat! |
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| oilchange |
Giving free repairs beyond the warranty limits on vehicles with persistent problems is a secret warranty. According to Nolo Press secret warranties are illegal in some states if kept secret. I hope the warranty is extended and is not kept secret.
quote:
Unfortunately, manufacturers don’t advertise these programs. So, a car owner often won’t know about the available relief unless he or she complains about a problem and demands that the manufacturer repair it after the warranty has expired. In a few states, including California, Connecticut, Virginia and Wisconsin, manufacturers are required to tell eligible consumers about secret warranty programs -- usually within ninety days of adopting the program.
http://www.nolo.com/lawcenter/ency/...897E1D886522ADC |
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| ssMDX01 |
| When the oil jet kit gets installed doesnt the transmission get inspected? and dont they tell us that the transmission is OK? I dont think that in 7,500 between inspection something bad could have happen to the transmission. I guess they are not realling giving it a true OK to transmission. |
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| Echo2625 |
Acura should give all a 100,000 mile tranny warranty until they have all of their issues fixed.
Acura is too good of a company not to do something like this |
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| rvehock |
| I hope that Acura eventually extends the 7/100 transmission warranty that they gave me on my 2000 TL to all the affected MDX transmissions. I had the oil jet kit installed in both my TL and MDX about six weeks ago and I have had no problems with either as of today. My problem is my factory warranty expires on my MDX this December 13th and I would rather not purchase an extended warranty if I do not need to. |
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| DaleB |
quote:
Originally posted by ssMDX01
When the oil jet kit gets installed doesnt the transmission get inspected? and dont they tell us that the transmission is OK? I dont think that in 7,500 between inspection something bad could have happen to the transmission. I guess they are not realling giving it a true OK to transmission.
The inspection is for a very specific problem. There is no way they could tell about many other potential transmission problems by the inspection they perform. If that was the case, many tranny shops and dealers would be advertising specials on transmission inspections to catch problems early.
They are only giving a true 'OK' to a very specific and uncommon problem, but initiated by a recall. |
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| apple904 |
| Don't you think it strange that they are automatically installing the oil jet kits for a problem that I have not seen a post about while the board is loaded with complaints about torque converters and gear pack issues? Has anyone had a failure that the jet kit is designed to fix? Did they only do the oil jet kits because the problem could cause an accident and possible fatality? It just doesn't seem right. |
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| DaleB |
quote:
Originally posted by apple904
Don't you think it strange that they are automatically installing the oil jet kits for a problem that I have not seen a post about while the board is loaded with complaints about torque converters and gear pack issues? Has anyone had a failure that the jet kit is designed to fix? Did they only do the oil jet kits because the problem could cause an accident and possible fatality? It just doesn't seem right.
Nothing really strange about it....
Sorry I don't have a lnk to the recall. But if you read it the oil jet fix is for a problem that showed up in less than a dozen MDXs but could potentially result in the transmission locking up and stalling the vehicle in a critical traffic manuever (for example).
It is for THAT REASON ONLY, a safety recall was initiated that involved inspecting an internal shaft for signs of overheating. And if not present, install the oil jet to prevent it.
Most importantly:
The conditions necessary for the assembly to overheat are rare according to Honda. But if the signs of overheating are present, the tranny is replaced. Newer and remaned trannies have the additional lubrication and do not require the oil jet.
In conclusion, your odds of having THIS ONE DEFECT are very small.
But if the tranny shows the signs, it will be replaced. If not, the kit should prevent it. |
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