| sarment |
My 2001 MDX has appox 120K miles on it. I change my tranny fluid appox every 15K miles. My tranny had the jets installed for the recall. Appox 30K miles later it had a catastrophic failure. I was traveling 65-70 mph in the left lane on the freeway when there was a clunk/thunk and the car started braking by itself. The car came to a screeching halt after a 267 ft 4wheel skid (per hw patrol). The car behind me barely missed hitting me, etc. The car was towed to the dealer who said the transmission had failed.
Has anyone had a similiar experience?
Prior to the failure.... a couple weeks prior - a barely audible whiny clicking noise in the front that you hear very seldom (is that a funny noise or am I imagining it?)... a week prior - you can hear it, but not very often (not at all consistent, so you can't take the car in, but you know its there).... 2 days prior - you can hear it often, when the car is accelerating in first and its moving, not just revving the engine. (I took it to the dealer and the service person heard it and we scheduled service for 2 days later) .... just 3 miles prior (the night before scheduled svc) - the noise is constant no matter what the speed or gear. (I decide the car is going home and won't be driven until I take it in the following morning. I don't make it home.) |
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| pawnotes |
| 2002 MDX... jets installed late summer. Tranny failed....told it isn't the recall problem by the dealership. Also, don't bother calling the "customer service". They are rude and a total stonewall. I will NEVER purchase or recommend Honda or Acura again to anyone. It's a shame they had to go downhill like this.......what a huge disappointment. This was our 3rd Acura. The first is still in the garage...an Integra with 150K and still running smooth. It is frustrating that they will replace your tranny with a rebuilt tranny just like the one that "blew up". We will be trading ours asap. They are not going to do anything until someone gets killed and I don't want to be their "sacrificial lamb". The MDX is out of here. |
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| sarment |
| What kind of failure did you experience? When did it fail? What did the dealership and/or Acura do to remedy it? |
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| peanutbutter |
From what I have read, Acura might be willing to pay for a new transmission, but you will need to pay for the labor since you are out of warranty
Hopefully, Acura will come to their senses and see that their vehicle put you in danger and that you should be made whole again. Report this event to the NHTSA as they will want to know.
If this failure becomes a trend, you can bet that Acura/Honda will lose their reputation as a reliable car brand. And then, people will be flocking to Lexus/Toyota and Infiniti/Nissan or even possibly American brands. |
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| pawnotes |
| We have an extended warranty, but.......it is refundable if we don't use it. We feel Acura should replace this tranny....NOT on our warranty....that is us still paying for it. This is definitely a "problem". We will be trading it off as soon as we get it back for anything BUT an ACURA or HONDA. It is dangerous and they are going to replace the tranny with the same thing that failed. Why should I have confidence that the same thing won't happen again. I am furious with the response I received from Customer Service. Too bad, we are long time (since 1991) Acura/Honda customers, but we won't be any more. |
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| frostyra |
quote:
Originally posted by sarment
I was traveling 65-70 mph in the left lane on the freeway when there was a clunk/thunk and the car started braking by itself. The car came to a screeching halt after a 267 ft 4wheel skid (per hw patrol). The car behind me barely missed hitting me, etc. The car was towed to the dealer who said the transmission had failed.
sarment -- this sounds like the failure mode that the oil jet recall was supposed to fix. Under certain circumstances, the 2nd gear didn't get enough lubrication and would sometimes fail by breaking, thus jamming the transmission. My guess is that when you took yours in for the recall, your second gear had been overheated, but perhaps not enough to show up on the photographs that are part of the go/no-go criteria. Since the failure was the same (or similar), I'd play hardball with Acura to replace that transmission under the recall -- and sweet-talk 'em into giving you a new TL loaner while it's being fixed! Good luck.
BTW, the other item that Honda/Acura ought to step up to the plate on is the EGR valve failures. |
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| evoge |
Failed at 120k? Maybe I got some time left. Jeez, I hate driving the MDX on trips listening for every little sound and imagined tic.
quote:
Originally posted by frostyra
BTW, the other item that Honda/Acura ought to step up to the plate on is the EGR valve failures.
I got my EGR valve replaced at 50,500--and the dealer service rep actually tried to charge me for it! I had to call my sales guy in to set her straight about "goodwill". |
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| pawnotes |
Received call from Acura/Honda Cust. Serv. They again repeated that I wanted them to replace my tranny under the 2nd gear recall. I again told him that was his words not mine. That I wanted Acura/Honda to replace the tranny because it was faulty and shouldn't be. (Personally, I just think they have faulty transmission engineering and the whole thing is faulty.) He informed me that because the dealer had filed a claim on my warranty, it was irreversable and we were stuck with paying for it on our extended. Therefore, I do not get the extended $'s back and this tranny basically cost me over $2000. I told him they had done nothing to win my good will or business and that I just bought a brand new Lexus GX 470.
I have never in my life sat in a car and gotten a big grin on my face, but I couldn't stop smiling. Even though it cost me $5000 to get out of the MDX..........big deal......my life or my family's lives are certainly worth that much. WOW, if you decide to change rides, be sure you check out the Lexus. It's substantial, comfortable and you just plain feel wrapped in luxury and safety. Also, the Customer Service was amazing. Yes, they are trying to earn my business and that's OK. They have it as long as they treat me right. Purchase of a luxury vehicle is more than just the vehicle. You buy reliabilty and a certain level of "care"!!!! 70K on the power train with this baby.
And, yes, I bought the extended refundable warranty. Don't leave the lot without one. Hope there is a class action soon and we can all get some satisfaction out of the Acura luxury car charlatans. |
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| DaleB |
pawnotes;
Everybody has a story. And some are similar to yours. I think MOST of us MDX owners are very satisfied with our vehicles.
Not to say Toyota/Lexus are sitting on their behinds, obviously Lexus has an envious reputation and it is no accident.
If you read earlier comments about Acura quality, Lexus often comes up in conversation, as a great example of how to do things right.
But for myself, and I suspect many others, buying the MDX was not based on buying 'Luxury'. It was based on buying an SUV that was set apart from the rest of the crowd.
And at the time, the RX/Highlander simply could not compete effectively.
For me, the VTEC engine, VTM, with 7 passenger seating (they do NOW), and superior handling, would be one hell of a vehicle to be marketed by Toyota/Lexus.
Nothing is perfect. You made the only logical choice in your situation considering Acura's attitude about the whole ordeal.
Competition is good, and both Toyota, Honda, and the customer in the end, can benefit.
At least we are on the other end of the spectrum from recalled Durangos, Explorers, Tributes, etc. etc. |
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| sarment |
Acura DID replace my transmission, front axle, and all 4 tires plus did an alignment. I had it towed to the dealer (Mile High in Denver, that has an exceptionally good service department and where I bought it new) and they examined it, talked to Acura, and repaired it. It took about 3-4 weeks.
I am generally pleased with Acura and am very pleased with the service of the dealership. (I do wish Acura had also replaced the differential as some other mechanics had recommended.) I would buy another Acura.
Prior to this most traumatic and potentially life threatening experience (having my car come to a screeching halt all by itself in a 267 ft 4-wheel skid on the freeway while I was going nearly 70 mph), I was very pleased with my MDX. I hope that I can drive it without fear of another catastrophic, life threatening failure and that I can like it in the future.
(I did call the NHTSA about the failure. I figured they should know about it.) |
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| pawnotes |
| The point of all of this is safety. AND, what you really pay for when you purchase a highend luxury vehicle. The value of owning involves much more than just its purchase price. It also includes the well earned reputation for vehicle dependability, projected low repair costs and high retained value, in addition to intangibles such as outstanding customer satisfaction, unparalleled quality and peace of mind. And while you may not be able to put a price tag on these intangibles, the feeling can be more reassuring than money in the bank...........I no longer had any of the above, so I sold it. |
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| mwdelta |
This just happened to me on Friday. Transmission locked up at 75MPH on the Interstate, I'm lucky I was going to work late instead of at rush hour or I would have been flattened by some semi.
It's not under warranty, although from reading through this forum I understand that Acura has been relatively good with dealing with these cases. Anyone that has been through this process, could you please contact me via email or PM and let me know how it worked for you - I would greatly appreciate some help. |
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| Pauls MDX |
| I actually had my tranny totally replaced before the jet kit had come out. My 2002 had 30,000 miles when I lost 2-3 gears. So they installed an entire rebuilt Acura tranny, then when the jet kit came out, then also installled that. I'm at 87,500 now and still no more problems. I change tranny fluid every 15,000 miles. I believe the jet kit alone will not fix the issue, some of these MDX need entire rebuilt transmissions. As far as to who will need, I'm not sure and that's a good question. If I ever had an experience that the vehicle would lock-up at a high speed, I would look into taking Acura to court about a known problem that they didn't address!!!!! And did know about!!!! |
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| mwdelta |
Well, I'm pretty happy with the resolution of this. The dealer was very helpful and Acura replaced the transmission, front axles, some suspension components, tires and several goodwill items. They also paid the tow bill and gave me a 2006 MDX to drive while the repairs were being done. This took only a week, even with the holidays.
The moral of the story is, if you drive a 2001/2002 MDX and hear a fluttering noise when you push the accelerator at low speeds (started about 2 days before failure) and/or the engine sounds labored (day of) call Acura immediately! |
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| hammermdx |
quote:
Originally posted by mwdelta
Well, I'm pretty happy with the resolution of this. The dealer was very helpful and Acura replaced the transmission, front axles, some suspension components, tires and several goodwill items. They also paid the tow bill and gave me a 2006 MDX to drive while the repairs were being done. This took only a week, even with the holidays.
The moral of the story is, if you drive a 2001/2002 MDX and hear a fluttering noise when you push the accelerator at low speeds (started about 2 days before failure) and/or the engine sounds labored (day of) call Acura immediately!
Excellent, glad they took care of you! |
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| camaro1698 |
| I had the recall done on my '01 MDX at 40,000 miles. Now at 77,500 miles the transmission has totally failed. I almost died on the highway when the thing locked up on me. Called Acura customer service they said they will do nothing for me because it is out of warranty and I didn't purchase an extended warranty. They also said that the problem with my transmission slipping from 2nd to 3rd gear is unrelated to the recall. I find this to be very strange considering the recall was done on the 2nd gear overheating. Anybody have any suggestions on what to do next?? Acura has completely left me hanging and they've told me its going to be $4,600 to repair it. I own two Lexus's and if Acura doesn't help me in anyway, I'll never purchase another Acura and I'll bad mouth the company to the day I die. What Lexus has figured out over the years is that it's more expensive to get new customers than it is to retain them and keep owners happy. Acura should take a lesson from Lexus or they're going to end up like GM and Ford. |
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| mwdelta |
Is the car at the dealer now? Go meet with the Service Manager of your dealer and have them talk to Acura for you. If they won't, go to another dealer. I'm very surprised with your treatment - perhaps the person on the phone was confused about your situation. When this happened to me they bent over backward to make everything right.
You have a lot of options here, not the least of which is a lawsuit if they refuse to take any action... |
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| camaro1698 |
| I don't think they were confused. They said since there was no extended warranty purchased there is nothing they could do. They also said the two problems were unrelated, but we all no that is not true. Do you know who you spoke with at Acura?? |
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| mwdelta |
What I'm saying is that the person you spoke with probably didn't understand the seriousness of this liability to Acura. The deal is that Acura had to do a recall on these transmissions to fix the issue with second gear breaking, causing catastrophic failure. I don't know what "other issues" you've had, but the key here is the actual failure. Acura, in doing this recall, assures the U.S. government that it will fix a problem they have admitted. So the issue is that Acura acknowledges that the vehicle has a safety problem, and they fix it, but the fix doesn't work. This exposes Acura to a serious liability from you, me, anyone else who's had the problem, and also the government. This is why I'm surprised and I think you haven't reached the right ears.
I did not speak to anyone at Acura corporate...the service manager at the dealer took care of everything. If the dealer is any good, they will want to take care of you (and they get paid for their work no matter what). The service manager should know the right people to get in touch with. You definitely need to speak to the service manager in charge if you go to the dealer.
When I spoke with them, I made it very clear that I had a good understanding of the problem, I brought along a copy of the recall notice with the portion about catastrophic failure highlighted. I was polite and said that if we could just get this taken care of, I would be happy with the resolution. I'm confident that this will eventually happen in your case as well.
Let us know how it goes and if it doesn't go in the right direction I can try and get more info on who my dealer talked to. |
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| Pauls MDX |
quote:
Originally posted by camaro1698
I had the recall done on my '01 MDX at 40,000 miles. Now at 77,500 miles the transmission has totally failed. I almost died on the highway when the thing locked up on me. Called Acura customer service they said they will do nothing for me because it is out of warranty and I didn't purchase an extended warranty. They also said that the problem with my transmission slipping from 2nd to 3rd gear is unrelated to the recall. I find this to be very strange considering the recall was done on the 2nd gear overheating. Anybody have any suggestions on what to do next?? Acura has completely left me hanging and they've told me its going to be $4,600 to repair it. I own two Lexus's and if Acura doesn't help me in anyway, I'll never purchase another Acura and I'll bad mouth the company to the day I die. What Lexus has figured out over the years is that it's more expensive to get new customers than it is to retain them and keep owners happy. Acura should take a lesson from Lexus or they're going to end up like GM and Ford.
To my knowledge, Acura would cover the tranny if it failed under the 7 year 100,000 mile period even if didn't purchase the warranty. It was a type of goodwill courtesy related to the tranny. I actually had lost the 2-3 gear and they had replaced the entire tranny first then installed the oil jet kit. My service manager said that the oil jet kit alone sometimes doesn't fix the issue and Acura knows that. I would call client services and tell them you had the oil jet installed when under warranty and now the unit has totally failed before the 7 year 100,000 mile period, they should offer the extended warranty on just the tranny for the 7 year 100,000 mile term. If I remember there was a post in the past where this consideration was a common thing Acura would do with people out of warranty who had the oil jet installed while under the warranty. Hope this helps and good luck. Sometimes depending on who you get at client services can depend on what they offer you. Like going to Atlantic City for gambling. In future I pretty sure I'm going to Lexus or Infinity. Acura seems to kiss your ass under the oringinal 5 year 50,000 miles and once you hit the extended warranty, they treat you like junk. Half the times it's covered under my extended warranty but I have to remind them or they jump to charge me. Very annoying because if your not familiar with motor vehicles, they tend to take advantage and try to get you to pay first, then I have to call the Acura Extended Warranty to call my dealer to tell them it's covered. I've had this issue at more than one dealer, so it's not just one dealer that's doing this. It's like an unspoken rule they do, very unfair in my opinion. It's amazing how much different the help can be depending on who happens to pick-up the phone at client services and even the Acura Extended Warranty. Best of luck, don't give up, they'll cover it in the end, keep on giving them hell!!!! |
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| camaro1698 |
| I contacted Acura Client services once again to let them know that the transmission specialist I brought the car to will put in writing that the recall was never performed on the car. When I called Acura of Greenwich to get the work order on the recall they told me that it could take them weeks to retrieve the paperwork because it was archived. I think the vehicle was inspected per the recall, but no work was ever performed on it. When I brought the car in for the recall they didn't give me any work orders or anything. All the service advisor told me was that the recall was not necessary at this time. Even after explaining all of this to the Acura client services rep he still told me that it was not Acura's problem and that any service to the vehivcle will be denied from now on. Acura client services also said that each case is reviewed and that the reason this case has not been offered any kind of goodwill is because the vehicle wasn't purchased through an Acura dealer. He said I should take the problem up with the dealer where I bought it because once the car passes from an Acura dealer to a third party dealer, recall or no recall, Acura has no responsibility in ensuring the parts they manufactured are safe. The client services rep would also not give me his superiors name or contact. I can't believe Acura has taken this stance. My attorney is drafting a letter to headquarters and if necessary I plan on filing a lawsuit against Acura. |
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| Pauls MDX |
quote:
Originally posted by camaro1698
I contacted Acura Client services once again to let them know that the transmission specialist I brought the car to will put in writing that the recall was never performed on the car. When I called Acura of Greenwich to get the work order on the recall they told me that it could take them weeks to retrieve the paperwork because it was archived. I think the vehicle was inspected per the recall, but no work was ever performed on it. When I brought the car in for the recall they didn't give me any work orders or anything. All the service advisor told me was that the recall was not necessary at this time. Even after explaining all of this to the Acura client services rep he still told me that it was not Acura's problem and that any service to the vehivcle will be denied from now on. Acura client services also said that each case is reviewed and that the reason this case has not been offered any kind of goodwill is because the vehicle wasn't purchased through an Acura dealer. He said I should take the problem up with the dealer where I bought it because once the car passes from an Acura dealer to a third party dealer, recall or no recall, Acura has no responsibility in ensuring the parts they manufactured are safe. The client services rep would also not give me his superiors name or contact. I can't believe Acura has taken this stance. My attorney is drafting a letter to headquarters and if necessary I plan on filing a lawsuit against Acura.
That's why they are giving you a hassle " Your not the original owner and didn't purchase second hand from an authorized Acura dealer" Maybe your attorney will have luck? But I doubt they will offer unless you can force them. I was always able to get things done because I was the 1st owner. They tend to treat 2nd and 3rd not as well as the Primary purchaser. It's a sad world we live in. They should back the vehicle not the owner, but we don't live in a perfect world? |
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| mwdelta |
| I was not the original owner - I bought mine with 71,000 miles from eBay. Anyway, it certainly sucks that you have to go through this and I wish you luck with your legal fight. |
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| DaleB |
quote:
Originally posted by Pauls MDX
Half the times it's covered under my extended warranty but I have to remind them or they jump to charge me. Very annoying because if your not familiar with motor vehicles, they tend to take advantage and try to get you to pay first, then I have to call the Acura Extended Warranty to call my dealer to tell them it's covered. I've had this issue at more than one dealer, so it's not just one dealer that's doing this. It's like an unspoken rule they do, very unfair in my opinion.
That's strange, Paul. If you are covered under the Acura extended warranty, it should show up when they input your VIN. It should be transparent.
Sounds like the left hand is not talking to the right. |
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| Pauls MDX |
quote:
Originally posted by DaleB
That's strange, Paul. If you are covered under the Acura extended warranty, it should show up when they input your VIN. It should be transparent.
Sounds like the left hand is not talking to the right.
That is so true. The New York dealers seem to have a quick turn over in Service Managers/Employees. Everytime a new one shows up, they don't know what is covered and what's not covered. They had wanted me to pay for a rattling sunroof track over $1,000, I called Acura Extended Waranty and they had told me that all the tracks are covered under the extended warranty. So I had to tell the service manager to call warranty division and speak to Mr whatever at extention whatever. It's amazing what I had to do. I wonder at times the intelligence levels of some of these dealer employees. But don't get wrong at times I've seen some very knowledgable people. But sometimes they don't want to spread the knowledge. Like certain TSB's. Only want to fix if it's a must. I had to trick dealer to replace my EGR valve which I had received a letter it was defective. At first they said they would only cover if it was giving me trouble, you guessed it, all of a sudden I had to say it was giving me trouble in order to get them to replace it. I don't know what going to be in the future? But I hope things get better? That's why I'm considering going over to Lexus or Infinity on my next purchase. Even Mercedes and BMW treat their customers better. Acura is very inconsistant from dealer to dealer?
I'm actually considering going to Honda dealers for service and see if there is a difference? But no loaner sucks. Well that's a little of my opinion. Take it easy.
Paul |
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| DaleB |
quote:
Originally posted by Pauls MDX
I had to say it was giving me trouble in order to get them to replace it. I don't know what going to be in the future? But I hope things get better?
Paul
I still have that 'letter' also. I don't think I ever received letters from an auto mfg. about something that "might fail".."if it does, we will take care it."
Gee, might as well take care of it right now before it fails, you think??!!:rolleyes: |
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| A2MDXer |
quote:
Originally posted by Pauls MDX
I'm actually considering going to Honda dealers for service and see if there is a difference? But no loaner sucks. Well that's a little of my opinion. Take it easy.
Paul
FYI - I just purchased an 06 Pilot and I am getting free loaners for service as part of the deal (well I haven't had to test this yet but I have it in writing from my dealer). And Acura isn't much better about this as several times they told me they were out of loaners and shipped me off to enterprise rent-a-car (at their expense). We will see but so far the Honda dealership has treated me better than the Acura one. |
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| DaleB |
I bring my oil/filter to a local Honda dealer for $14 oil changes.
They are great. Treated at least as well as Acura, and never have to bend over as far... :D
But for warranty work (which has been little) I have no choice other than Acura. |
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| camaro1698 |
| I'll keep you guys posted on how things turn out. After my attorney sent Acura a letter they seemed to have changed their minds about the whole situation. Now the transmission is going to be dissassembled tomorrow at a transmission repair shop to determine what caused the failure. Acura does not want to be present at the dissassembly, but rather would like pictures if the 2nd and 3rd gears are burned or gone. If they are then they will replace the transmission. It's a sad world we live in where companies won't respond or assist aclient unless you have an attorney contact them. |
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| JL_SS |
quote:
Originally posted by camaro1698
I'll keep you guys posted on how things turn out. After my attorney sent Acura a letter they seemed to have changed their minds about the whole situation. Now the transmission is going to be dissassembled tomorrow at a transmission repair shop to determine what caused the failure. Acura does not want to be present at the dissassembly, but rather would like pictures if the 2nd and 3rd gears are burned or gone. If they are then they will replace the transmission. It's a sad world we live in where companies won't respond or assist aclient unless you have an attorney contact them.
They don't want to be there to witness the disassembly? I know a few shops that would make sure the failure result was what you wanted to be...............;) . |
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| voytekwp |
| Verrry scarrry.....I'm going to sell my two 01 MDX (60 -70K )soon as I can .I can't drive this junks safe anymore .Yours forum is better than Toyota/Lexus commercials (I'm going to get one ) |
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| A2MDXer |
quote:
Originally posted by voytekwp
Verrry scarrry.....I'm going to sell my two 01 MDX (60 -70K )soon as I can .I can't drive this junks safe anymore .Yours forum is better than Toyota/Lexus commercials (I'm going to get one )
Not sure what you mean by this. If you are going to sell two MDXs that you otherwise enjoy just b/c some have experienced some tranny problems then you must have extra cash to throw around. And good luck in your quest for a car that will never have a problem. |
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| voytekwp |
I have two MDXs.First (my wife's) has tranny replaced.My has this "jet tube "installed .Front springs (struts ) replaced .SRS (air bags system ) four times fixed ,EGR valve , leaking windows (wet inside after car wash ,rain ) ....
I've been more times at dealership than with my five 4Runners and Land Crusiers before combine .
The Customer Service (CA ) sucks,no help at all .
The tranny issue is the last things I want to happen .
Acura DON"T have experience with SUVs at all .
"they lost another client to Toyota " |
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| JL_SS |
quote:
Originally posted by voytekwp
"they lost another client to Toyota "
Just like Toyota lost a lot of customers when they went through their engine sludge issues. They seem to have bounced back just fine. |
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| A2MDXer |
quote:
Originally posted by voytekwp
I have two MDXs.First (my wife's) has tranny replaced.My has this "jet tube "installed .Front springs (struts ) replaced .SRS (air bags system ) four times fixed ,EGR valve , leaking windows (wet inside after car wash ,rain ) ....
I've been more times at dealership than with my five 4Runners and Land Crusiers before combine .
The Customer Service (CA ) sucks,no help at all .
The tranny issue is the last things I want to happen .
Acura DON"T have experience with SUVs at all .
"they lost another client to Toyota "
Based upon those experiences, I can understand your frustration. |
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| camaro1698 |
| I finally had my transmission guy take apart the transmission to see exactly what the cause was. As we initially thought, 2nd gear was burnt to a crisp. He estimates that the gear has been overheating for atleast 40,000 miles. The rest of the transmission didn't look to bad, but 3rd gear showed some sign of blackness on the clutches. 2nd gear overheating is directly related ot the recall so were waiting to hear back from Acura as to what they plan on doing. I also found out when the car was recalled, the transmission was supposedly inspected, but no action was taken as to perform the oil jet kit repair. I'll keep you guys posted. |
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| TLC's MDX |
| First they replaced the EGR Valve & the Oxygen Sensor. and something else. I can't recall it all off hand. It only cost me about $300. It's still slipping 2nd. I'm hopeful I won't have to result in paying an attorney. It's got 65K. |
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| voytekwp |
quote:
Originally posted by A2MDXer
Based upon those experiences, I can understand your frustration.
Saturday I traded- in one of my MDXs for 4RUNNER sport edition .I sacrificed navi ,leather ,heated memory seat and $5K for something with V8 and real transmission (sealed ,no dipstic ) .Acura has better handling, less like truck but it's OK .I prefer reliability .
I have one more to go , my wife's, for HIGHLANDER.
I'm still subscribing to this forum .
silver 2001 touring ,navi ("jet tube " in tranny )- gone
gold 2001 touring (replaced tranny under warranty ) |
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| voytekwp |
quote:
Originally posted by JL_SS
Just like Toyota lost a lot of customers when they went through their engine sludge issues. They seem to have bounced back just fine.
also Toyota gave them extended ,no hassle warranty (100K/7Y )
Sorry,actual warranty is 8y/unlimited mi, plus incidental exp.(car rental ,towing ..)
I wish Acura can do it . |
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| TLC's MDX |
quote:
Originally posted by TLC's MDX
First they replaced the EGR Valve & the Oxygen Sensor. and something else. I can't recall it all off hand. It only cost me about $300. It's still slipping 2nd. I'm hopeful I won't have to result in paying an attorney. It's got 65K.
Well wouldn't ya know it... The service appointment came up yesterday & she's riding like a champ. We drove her hard, stop & go.. the works. The official comment, "We are uable to duplicate the problem". & we haven't been. I've put 200 miles on her since & not a slip.. I love her but I feel like I'm driving a ticking time bomb... What the ... :wtf: |
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| voytekwp |
[QUOTE]Originally posted by sarment
[B]My 2001 MDX has appox 120K miles on it. I change my tranny fluid appox every 15K miles. My tranny had the jets installed for the recall. Appox 30K miles later it had a catastrophic failure. I was traveling 65-70 mph in the left lane on the freeway when there was a clunk/thunk and the car started braking by itself. The car came to a screeching halt after a 267 ft 4wheel skid (per hw patrol). The car behind me barely missed hitting me, etc. The car
This is why MDX has braking distance is so long ,about 30ft more than comparable cars (159ft vs. 125 4RunnerV8 ) .
Just remember : never follow !!. |
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| camaro1698 |
| Just my car back a few days ago and after stripping the tranny down it has been confirmed that it failed due to the 2nd gear overheating. My attorney sent a letter to Acura two weeks ago but still no response. These guys take forever to respond or they just don't care about their customers. We have decided to go ahead with a lawsuit because there may be other cars out there that didn't get the necessary repairs during the recall campaign. We are going to petition the NHTsa to do another recall on these vehicles because they are unsafe to drive. I'll keep everybody posted as to how it turns out. As for the other letter sent to Acura when we first discovered the problem, they told us that if it was due to the overheating of the 2nd or third gear clutches then they would cover the repair. After finding out that it was indeed due to that they wouldn't even return our phone calls. Acura customer service has been extremely unprofessional in handling this situation and unfortunately this is just the beginning of the battle. |
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| Pauls MDX |
| I had a rebuilt unit delivered from Acura installed on mine at about 25K-30K and then had the jet kit installed after the unit was replaced. I believe by just doing the kit, there is still a chance of failure and Acura should replace unit for you? |
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| camaro1698 |
| I ended up suing Acura in small claims to recover some of the tranny and I won!! There representative didn't even want to set foot in court. The guy they sent wasn't even an attorney. We ended up settling out of court for $ 4,750. After all attorney's fees and shop charges, my car sat of the lift for a month because they were supposed to be sending us a new tranny, I ended up spending about $ 1,500. It was well worth it and could have cost Acura a lot less if they just sent out a rebuilt tranny for about $ 2,000 instead of paying $ 4,750. I recommend going after Acura for these transmissions if they won't stand beind there product. Just so you know the person who was so rude to me was George at ext. 114828. He was absolutely no help and wouldn't even return my phone calls. Because of this, I will shy away from purchasing another Acura. Justice was served, though. |
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| AnaStacy |
After reading most postings I guess I really do have to take this to court to recieve any help. Problem is I don't have another car to drive while everything gets settled and I have a small child to care for ... was there a car provided during the process? I traded in my CRV for this MDX, thinking I was doing a safer upgrade but it's given me more stress than the CRV probably ever could. :confused:
thanks for sharing the update Camaro. |
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| dj-mdx2 |
quote:
Originally posted by camaro1698
I ended up suing Acura in small claims to recover some of the tranny and I won!! There representative didn't even want to set foot in court. The guy they sent wasn't even an attorney. We ended up settling out of court for $ 4,750. After all attorney's fees and shop charges, my car sat of the lift for a month because they were supposed to be sending us a new tranny, I ended up spending about $ 1,500. It was well worth it and could have cost Acura a lot less if they just sent out a rebuilt tranny for about $ 2,000 instead of paying $ 4,750. I recommend going after Acura for these transmissions if they won't stand beind there product. Just so you know the person who was so rude to me was George at ext. 114828. He was absolutely no help and wouldn't even return my phone calls. Because of this, I will shy away from purchasing another Acura. Justice was served, though.
Great news. I wonder if this is the harbinger of a much-anticipated yet dreaded (for me) MDX recall. Curious for you to say that Acura did not send an attorney to settle. Is that even allowed? I'm assuming you sued your local dealer and not Acura Corporate. |
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| amtrucker22 |
quote:
Originally posted by camaro1698
I ended up suing Acura in small claims to recover some of the tranny and I won!! There representative didn't even want to set foot in court. The guy they sent wasn't even an attorney. We ended up settling out of court for $ 4,750. After all attorney's fees and shop charges, my car sat of the lift for a month because they were supposed to be sending us a new tranny, I ended up spending about $ 1,500. It was well worth it and could have cost Acura a lot less if they just sent out a rebuilt tranny for about $ 2,000 instead of paying $ 4,750. I recommend going after Acura for these transmissions if they won't stand beind there product. Just so you know the person who was so rude to me was George at ext. 114828. He was absolutely no help and wouldn't even return my phone calls. Because of this, I will shy away from purchasing another Acura. Justice was served, though.
Yes, thanks for the update. We sold our X due to these transmission problems, but I had never unsubscribed to this thread. I am happy you came out with the win!
Paul |
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| camaro1698 |
| I sued Acura corporate and not the local dealer. My attorney did say it wasn't allowed for them not to have an attorney present. This is why they probably settled out of court. I think they thought I wouldn't take it as far as I did, but when I believe in something I follow it to the end. I suggest everyone do the same against Acura so they have to replace all of these faulty transmissions!! If you build a bad product you should have to pay the consequences. |
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