| MDX350 |
I desperately need the front brake judder TSB for the 2003 MDX. Would be greatly obliged if someone could post it.
Thanks. |
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| SuperTech |
| There's nothing special about it. All it really says is that if you have a judder, do a brake job. Resurface the rotors of course. Also replace the pads and lube them with M-77 lubricant. The part number for the updated pad is 45022-S3V-A11 |
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| MDX350 |
so it does say that pads must be replaced.
It would be very helpful if you could post the document. Having the document with me will help convince the dealer to change the pads. They resurfaced my rotors, but put the old pads on, and now the wobble is back after 3 days.
Without the actual document, I have nothing I can show them, except argue.
Thanks. |
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| SuperTech |
I can't post the actual TSB. I believe those are still considered somewhat privledged information. You shouldn't need to have a hard copy in hand though. Go to your dealer and say something to the effect of, "Hey, I have this shimmy in the front end when I hit the brakes. I know they came out with a service bulletin for this problem, so this should be pretty easy for you guys to figure out."
If the advisor has absolutely no clue that there's a bulletin, go over that person's head and speak to the service director. Or even some of the techs. And if nobody knows what about this TSB...you're either in another country, or you should just get the hell out of there since the amount of competancy in that shop is well below the level of comfort one should have when trusting them to work on something important like brakes.
The only other thing to consider is the amount of life left on the pads. It doesn't matter if you used them up in 5k or 50k miles...brake pads are wear out items. Bringing it in with 75% left on the pads and it has a shimmy is a valid claim for warranty repair. Bringing it in almost metal to metal is not. Shimmy or not, you'd need a brake job anyways...so it would be on your nickel. This would be the same as ordering a steak, eating one bite and sending it back because it's over/undercooked vs. almost eating the whole thing and trying to send it back for a new one. |
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| MDX350 |
quote:
Originally posted by SuperTech
I can't post the actual TSB. I believe those are still considered somewhat privledged information.
Thanks for the information.
There are TSB's posted all over this forum and others. Alldata and others sell them for a price, to ANYONE. So I don't think its priviledged information. However, its upto you, can't force you to post it....
Regarding the brake pad issue - if you really go into what's fair - if my pads have 50% life left, then I shouldn't have to pay the entire price for the pads, since, had this problem not been there, I wouldn't have replaced the pads until they were fully worn. So I shouldn't have to pay the entire amount for the pads either.
Secondly, if Honda has shipped a 40 grand vehicle with defective rotors (which they have, otherwise this problem shouldn't have cropped up) - then they should take care of it. Also the harassment and number of hours I have to spend on it due to their negligence. So if you really get into what's fair and what's not, probably the least they SHOULD do to be fair to me as a customer is at least replace the pads when they turn the rotors, which they had to turn due to THEIR negligence in the first place.
Anyway........
This is precisely why having any kind of document in hand helps....
Plus they should have replaced the rotors and not turned them, since they were defective to start with due to which they warped.... |
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| SuperTech |
Brake pads aren't "prorated" like when you get a replacement battery. As far as what I've seen, either we pick up the tab for the brake job, or the customer does. No splits based on how much of the brakes have been used. It will go this way...if the rotors are warped and there is a reasonable amount of pad life left to justify calling it a defect, you'll be covered. Now the key word is "reasonable" here. And unfortunately there's no set scale to determine what's reasonable and what's not. Some dealers might think that 75% or more pad life left is enough to justify a warranty claim. Some might let it go to 50%. It really comes down to their discretion. Maybe some other factors too, such as how good a cutomer you are. Do you bring it in and pay for all the scheduled maintenance there, or only bring them warranty complaints and let some other shop get the more profitable work? It sucks that there is preferential treatment like that...but all businesses do it. It's just the way the game is played. Personally I would like to see all customers treated with the same level of respect (or lack of it, depending on your opinion of the dealer) no matter if they bought a $10k Chevy Aveo or a $300k Maybach 57.
Anyways. They will replace the pads. It's an updated pad design. The solution for this is not replacing rotors. The rotors are not the defect here..it's the pads. It's the same problem we had with the TL/CL. The TSB for that called for new pads and resurfacing the rotors too. And like the MDX's TSB, that had updated pads as well. So all brake jobs that are done, whether they are warrantied claimed with a TSB or they're just regular old, customer pays for it brake jobs, now use the latest pad material. |
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