| amtrucker22 |
quote:
Originally posted by visionbulbs_com
Happy Holidays everyone!
Your orders are all on the way, and should be arriving shortly.
For those who have not yet sent payment, please do when you have a spare moment.
Thank you all again, and our best withes to you and yours in the coming year!
SWEET :2: Thanks! |
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| visionbulbs_com |
quote:
Originally posted by md411
i'm in.
Although the group buy is technically over, we can accomodate you, but we ask that you please add your name to the list, and send payment as soon as possible.
Again, the total of $250 can be sent via PayPal to: paypal@visionbulbs.com
Thank you in advance. |
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| rmasman |
| I'd like to hear from some of the members that are installing these kits (probably right now) and hear what problems, if any, you've encountered |
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| screbr |
| Still waiting for the shipment to arrive - probably won't be until this weekend at the earliest. |
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| rockyroad |
quote:
Originally posted by screbr
Still waiting for the shipment to arrive - probably won't be until this weekend at the earliest.
I doubt that DHL delivers on weekends. Maybe Tuesday? |
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| theXman |
quote:
Originally posted by screbr
Still waiting for the shipment to arrive - probably won't be until this weekend at the earliest.
Yeah, whats up with the shipment? Is there a tracking number? I thought it was free express shipping. |
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| amtrucker22 |
Got mine today but I am not able to install them because I order the H11 and am waiting for my new headlights to come in (I have an 01).
I can't wait to see the difference! |
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| visionbulbs_com |
quote:
Originally posted by theXman
Yeah, whats up with the shipment? Is there a tracking number? I thought it was free express shipping.
The tracking numbers are available upon request. If you would like to get yours, please send us an email with all of your contact information to: customerservice@visionbulbs.com
Thank you all again, and happy new year! |
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| screbr |
I just finished an install test, and I think I got the wrong wiring harness for my kit. I spoke to Sean (sp?) at visionbulbs, and have emailed him pictures of the harness. The male connector from the visionbulbs wire is too wide for the female receiver on the Acura OEM wiring - I couldn't get them to connect and "click" with a proper fit.
I should have an H11 fitting, but maybe what I got was the 9006? |
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| visionbulbs_com |
quote:
Originally posted by screbr
I just finished an install test, and I think I got the wrong wiring harness for my kit. I spoke to Sean (sp?) at visionbulbs, and have emailed him pictures of the harness. The male connector from the visionbulbs wire is too wide for the female receiver on the Acura OEM wiring - I couldn't get them to connect and "click" with a proper fit.
I should have an H11 fitting, but maybe what I got was the 9006?
It seems as though the cooectors did get mixed up with yor order. We will have the proper connector sent out to you immediately.
For anyone else who might have received the incorrect wires, please contact us and we will have a replacement dispatched.
Thank you all again. |
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| rockyroad |
quote:
Originally posted by amtrucker22
Got mine today but I am not able to install them because I order the H11 and am waiting for my new headlights to come in (I have an 01).
I can't wait to see the difference!
What color temp did you get? Regardless, it will be a cosiderable amount of improvement. You will have the sense of security and safety driving at night. Lastly, you will want to drive in evenings more frequent now :) |
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| rockyroad |
quote:
Originally posted by screbr
I just finished an install test, and I think I got the wrong wiring harness for my kit. I spoke to Sean (sp?) at visionbulbs, and have emailed him pictures of the harness. The male connector from the visionbulbs wire is too wide for the female receiver on the Acura OEM wiring - I couldn't get them to connect and "click" with a proper fit.
I should have an H11 fitting, but maybe what I got was the 9006?
Have you stopped the installation process? Do you mind posting pics of the harness so the others will be aware as well?
Thanks. |
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| Lacostacal |
quote:
Originally posted by visionbulbs_com
It seems as though the cooectors did get mixed up with yor order. We will have the proper connector sent out to you immediately.
For anyone else who might have received the incorrect wires, please contact us and we will have a replacement dispatched.
Thank you all again.
VisionBulbs: I also received the wrong connector. Please acknowledge this post and that you are sending out the correct connector. Thanks:mad: |
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| brad89 |
| I just got back into town and am ready to send in my order but I noticed there seem to be a lot of delivery probs here. Has anyone actually rec'd + installed the visionbulb kit? I'm particularly interested in the install for an '03 MDX |
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| theXman |
I still haven't received my shipment (which was supposedly shipped a week ago) or a tracking # (which can only be provided upon request???) Well, lets hope the connector in shipment is right one.
:rolleyes: |
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| visionbulbs_com |
Happy New Year to all!
There seems to have been some mix ups with connectors in our shipment.
Please note that we will be resolving all situation as quicky as possible.
Please contact us if you have any problems.
Thank you all again. |
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| BLACK-BLING-MDX |
| I sent you an email at customerservice@visionbulbs.com and have not gotten a response, but you were able to post on this forum at 1:39am. Weird. |
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| amtrucker22 |
quote:
Originally posted by visionbulbs_com
Happy New Year to all!
There seems to have been some mix ups with connectors in our shipment.
Please note that we will be resolving all situation as quicky as possible.
Please contact us if you have any problems.
Thank you all again.
I appreciate you getting back to us over the holidays and giving us a status. I sent you an email about my connectors.
Have a happy new year!
Paul |
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| theXman |
quote:
Originally posted by BLACK-BLING-MDX
I sent you an email at customerservice@visionbulbs.com and have not gotten a response, but you were able to post on this forum at 1:39am. Weird.
I felt the same way. |
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| visionbulbs_com |
quote:
Originally posted by BLACK-BLING-MDX
I sent you an email at customerservice@visionbulbs.com and have not gotten a response, but you were able to post on this forum at 1:39am. Weird.
We apologize. A response has just been sent to you. |
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| visionbulbs_com |
Dear group,
For anyone who has received the incorrect connectors for your ballasts, we would like to express our apologies for the trouble and inconveniences that this might have caused you.
It appears that there was a little blunder in our order processing system, and everyone was shipped connectors that work with the older MDX lights (9006).
Rest assured the proper connectors are in the mail, and are on the way to you.
To show our appreciation for your patience, we would like to offer all members a complimentary set of Silver Xtreme bulbs.
Thank you again. |
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| AParamedic |
I sent an e-mail to your customerservice e-mail address with "all my information again" to obtain a tracking number, but I have not yet received a reply, so I am posting again here since it seems like the best way to get a response.
Please send me the tracking information for my original HID order and replacement connectors. I am disappointed to hear that there will be an additional delay due to a connector problem since I was the one who originally asked about the kit including the proper connector after noting the issue with a hondapilot.org member receiving the incorrect connector. If I recall correctly, back on page 6, you reassured all of us that we would receive the correct H11 connector.
Thanks for your prompt attention and anticipated cooperation in this matter. |
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| visionbulbs_com |
quote:
Originally posted by AParamedic
I sent an e-mail to your customerservice e-mail address with "all my information again" to obtain a tracking number, but I have not yet received a reply, so I am posting again here since it seems like the best way to get a response.
Please send me the tracking information for my original HID order and replacement connectors. I am disappointed to hear that there will be an additional delay due to a connector problem since I was the one who originally asked about the kit including the proper connector after noting the issue with a hondapilot.org member receiving the incorrect connector. If I recall correctly, back on page 6, you reassured all of us that we would receive the correct H11 connector.
Thanks for your prompt attention and anticipated cooperation in this matter.
A response has been sent. |
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| screbr |
For those of you interested in the sub-topic of whether or not the ballast needs a direct connection to the battery, I found this thread very helpful.
http://www.acuramdx.org/forums/show...&threadid=20068
visionbulbs That's interesting information about these kits needing a "warmup" period that may take several minutes on initial install. Probably worth mentioning in the install literature..... |
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| rockyroad |
| Mine didn't require time to startup. Both went on immediately without any delays. |
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| AParamedic |
quote:
Originally posted by visionbulbs_com
A response has been sent.
I believe that it is against Internet etiquette to post a private email publicly. But I think it might be useful for the group to know the gist of what the response was:
Visionbulbs did not respond to my email until after I posted in the forum requesting the tracking number. Their 2 sentence reply only stated that the lights should arrive on Wednesday.
They did NOT / would not provide a tracking number for my order. I sent a follow-up email requesting the exact tracking number for my order about 2 hours after their email arrived in my inbox, but they have not responded to it yet.
They did NOT address the issue of why incorrect connectors were sent even though they assured us publicly in the forum that the issue was addressed when the exact same situation happened to a customer who ordered an H11 kit.
They did NOT provide the tracking number for the replacement connectors nor did they state when the second package of correct connectors would arrive.
The explanation of an old database listing 9006 as the correct connector for the Acura MDX doesn't really add up - H11 kits should indicate that the HID inserts have H11 locking lugs and the vehicle side of the connector should also be H11 connectors... After all, who would want a kit which had a H11 bulb insert, but a 9006 connector for the vehicle side of the ballast?
I'm really hoping the level of customer service improves so that visionbulbs will be around long enough to stand behind their 3 year warranty (hopefully we'll never need it). |
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| theXman |
quote:
Originally posted by AParamedic
I believe that it is against Internet etiquette to post a private email publicly. But I think it might be useful for the group to know the gist of what the response was:
Visionbulbs did not respond to my email until after I posted in the forum requesting the tracking number. Their 2 sentence reply only stated that the lights should arrive on Wednesday.
They did NOT / would not provide a tracking number for my order. I sent a follow-up email requesting the exact tracking number for my order about 2 hours after their email arrived in my inbox, but they have not responded to it yet.
They did NOT address the issue of why incorrect connectors were sent even though they assured us publicly in the forum that the issue was addressed when the exact same situation happened to a customer who ordered an H11 kit.
They did NOT provide the tracking number for the replacement connectors nor did they state when the second package of correct connectors would arrive.
The explanation of an old database listing 9006 as the correct connector for the Acura MDX doesn't really add up - H11 kits should indicate that the HID inserts have H11 locking lugs and the vehicle side of the connector should also be H11 connectors... After all, who would want a kit which had a H11 bulb insert, but a 9006 connector for the vehicle side of the ballast?
I'm really hoping the level of customer service improves so that visionbulbs will be around long enough to stand behind their 3 year warranty (hopefully we'll never need it).
Agreed. We certainly deserve better service.
I also receive an email indicating the package should arrive in 2-3 days with no tracking # provided. My guess is the kit was shipped using the lowest postage (not express). Thats why its taking so long getting here. BTW - I still have not received my kit yet. Let alone whether the connector is right one. Not very unsatisfied with the service at this point. Maybe I should've sticked with the xenondepot, even the price was more expensive. I've dealt with them twice before and have no problem. Just my 2 cents.
:3: |
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| BLACK-BLING-MDX |
| The kits are being shipped from Taiwan/China or whatever, I forget, so I don't think they have tracking numbers for them. They have to clear customs and everything, so it will take a while to get here... Visionbulbs, I'm not sure you know what you got yourself into, but we are very demanding customers and only expect the best customer service, please come with your A game or don't come at all. These are high-end cars that we and you are dealing with, not those Honda Civic rice cars. |
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| AParamedic |
Just as a point of reference, I purchased a HID kit for my motorcycle via a group buy from another forum. The kit cost $185 for a 4300K HID kit (includes 2 bulbs, 2 ballasts, and the correct connector. Higher kevin kits are available for $8 extra 6000K for $193, 8000K for $201) which uses ballasts which don't have an integrated starter, but are otherwise water resistant and probably equivalent in quality to any of the Asian ballast manufacturers.
The $185 price includes FedEx priority express shipping from Hong Kong. I paid on a Tuesday morning and had my HID kit in my hands by noon Thursday. The tracking number was sent automatically to me.
The $185 kits have a 1 year warranty vs the 3 year visionbulbs "warranty". I paid the extra $65 thinking I would get some peace of mind with a 3 year warranty. Looks like I should have stuck with the cheaper kit instead since it would have been here already, included the proper connectors, and is from a seller that responds promptly to emails.
I apologize if anyone is upset that I didn't speak up earlier about an alternate source of inexpensive HIDs - I didn't want to come off as interfering with this group buy.
As far as my order goes, I called vision bulbs California phone number listed on the website. An answering machine picked up and stated that their business hours were M-F 10a-7p EST. I called just before 2pm EST (i.e. the middle of their business hours) and thought it was a bit strange that nobody was there to answer the phone. The message referred callers to the "customer tools" section of the web site to arrange a return or request order status. Unfortunately, it seems that the company doesn't respond fully to emails, so I left a message requesting a call back. Hopefully I'll hear from them soon with my order tracking number and the status of the replacement connectors since the kit is useless without the correct connectors. |
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| visionbulbs_com |
Again, we do apolgize for any errors with your order, and assure all of you that we are working to resolve any and all issues.
If you have any issues, we ask that you please contact us directly at: customerservice@visionbulbs.com
Please note, most of the issues were brought up when we were not in our office (Christmas/New Years). We had one staff member on laptop support, trying to take care of as many customer issues as possible.
We are now back full staff, and are here to assist you.
Thank you all again. |
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| AParamedic |
quote:
Originally posted by visionbulbs_com
Again, we do apolgize for any errors with your order, and assure all of you that we are working to resolve any and all issues.
A response has (finally) been received.
Ha, just kidding.
I did eventually receive a tracking number via e-mail and telephone call - for anyone who is following this thread, the packages are being shipped from Shanghi, China by American Asian Express Corp (www.aaeexpress.com). The tracking number is not a DHL number, but rather an AAE #. The package origin date is 12-31-05, 4 days after I sent my payment in. The last tracking info shows the package at LAX on 1-1-06 @ 0945, but there is no DHL tracking number, so I can only hope that DHL does indeed deliver the package tomorrow.
Their voicemail said that they would ship replacement connectors if it turns out that the connectors in the kit are wrong. This directly contradicts their previous post which stated that the correct connectors had already been shipped out to everyone. No word about the complementary set of "Silver Xtreme bulbs", either. Personally, I'd rather have a refund in the amount of the price of a set of "Silver Xtreme bulbs" plus the cost of express shipping from China to the US ($25.95 for a 1 lb package according to http://www.aaeexpress.com/en/business.htm).
quote:
Originally posted by visionbulbs_com
It appears that there was a little blunder in our order processing system, and everyone was shipped connectors that work with the older MDX lights (9006).
Rest assured the proper connectors are in the mail, and are on the way to you.
To show our appreciation for your patience, we would like to offer all members a complimentary set of Silver Xtreme bulbs.
Out of curiosity, has anyone received a kit with the correct H11 connectors? Thanks to everyone from the forums for your support! |
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| theXman |
Thanks for the update, AParamedic. I guess my kit is coming off the same boat as yours. Lets see how long those complimentary bulbs will finally get here.
:o |
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| brad89 |
The majority of the comments I've read about VisionBulbs on this website, in my opinion, are negative (ie. sending wrong parts, not responding to inquiries, skirting direct questions, talking out of both sides of the mouth, etc). Before I shell out any of my money for this product, I want to know - has anyone successfully, without difficulty, installed this product on an MDX?
Anyone?
If not, lets stop wasting time here and start looking for a group buy w/ a different supplier? As another poster recently commented - we're demanding consumers. |
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| rockyroad |
| Let's all take into consideration that he is offering silvervision bulbs for our tailights as a freebie for the inconvenience. At least, he's make an effort in someway. |
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| amtrucker22 |
quote:
Originally posted by brad89
has anyone successfully, without difficulty, installed this product on an MDX?
I am personally not upset with visionbulbs. Although I see that there has been some mistakes made, I feel that they have responded to all my questions in a reasonable amount of time (considering it was in the middle of the holidays) and that they are trying to make good on the deal by providing us with a freebie for our troubles.
The big question is how will these bulbs last over the long run? As long as the product is good and last at least the three years I will be happy.
Paul |
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| hammermdx |
| I hope this works out for all you folks that participated in this group buy. One suggestion for group buys going forward, is to have the merchant send one of the items to a member to check out and test to make sure it is the product as described. This still won't guarantee the rest of the shipments are right, but it could work out a lot of the issues you guys are going through. Good Luck! |
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| phins2rt |
quote:
Originally posted by hammermdx
I hope this works out for all you folks that participated in this group buy. One suggestion for group buys going forward, is to have the merchant send one of the items to a member to check out and test to make sure it is the product as described. This still won't guarantee the rest of the shipments are right, but it could work out a lot of the issues you guys are going through. Good Luck!
hammer,
I believe rockyroad was the member who tried out the kit and highly recommended it before starting the group buy.
http://www.acuramdx.org/forums/show...ght=visionbulbs |
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| AParamedic |
The good news:
The kit arrived today via DHL.
The bad news:
As expected, the kit does not include any vehicle-side connector at all. (i.e. the exact same problem that happened to the poster on hondapilot.org).
I called visionbulbs' customer service number about 5 hours ago and surprisingly, someone answered the phone. They initially wanted me to send a digital picture of the kit contents to prove that the connector was missing. Of course that doesn't prove anything at all and I wasn't able to comply since I don't have a digital camera readily accessible.
The next thing they said was that a connector kit with relay (i.e. a direct to battery wiring kit) had already been shipped out 2-3 days after the original kit was shipped, but they couldn't provide a tracking number or give a time frame when it would arrive. They said that they would email me when they found the tracking information, but there has been no further contact from them yet.
I requested a refund in the amount equal to 1 set of silver xtreme bulbs and "express" shipping from China. They said they would "check into it".
As far as the kit itself goes, it appears that the ballasts are made by a company called "Daan". The ballasts are chrome-colored and include a stamped steel mounting bracket. They bear the following label "HID system DA-300"
Incidentally, I found another visionbulbs group buy at the Nissan 350Z forums. They are selling the same kits for 10% off (less than we paid - about $242) with no requirement for a minimum of 10 buyers. It looks like a newer group buy, so no chance yet for anyone to have problems with their orders.
I don't think visionbulbs is out to defraud us. I just think that they need to improve their QA / QC process as well as being careful not to cross the fine line between marketing and stretching the truth. Hopefully the company will be around long enough to stand behind their 3 year warranty. In the meantime, it looks like it's up to the early adopters (us) to troubleshoot their process.
[edit]
I got curious to see if we were the only ones to have trouble with visionbulbs, so I did a quick google search. Some people had no problems, some did.
As far as the silver xtreme bulbs, go, although they may look nicer, they are not as bright as stock bulbs according to this forum:
http://www.mazda3forums.com/index.p...;prev_next=prev
and here:
http://infinitifx.org/phpBB2/viewto...aec86b13cbbbfc7 |
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| visionbulbs_com |
quote:
Originally posted by brad89
has anyone successfully, without difficulty, installed this product on an MDX?
Rockyroad currently has our kit up and running.
We do apologize again for all of the confusion with the wiring, and we assure each and every one of you that has made the purcahse, that you will be shipped (or have already been shipping) everything you need to have your kit running.
Be sure to contact us at any time if you need any assistance.
Thank you all again for your patience through this, we greatly appreciate your business. |
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| brad89 |
| So we have rockyroad who has the unit up/running. AMTRUCKER (paul), is yours running? Any others? |
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| amtrucker22 |
quote:
Originally posted by brad89
So we have rockyroad who has the unit up/running. AMTRUCKER (paul), is yours running? Any others?
No I have not got my HID's installed yet. I was trying to indicate that I don't necessarily believe that I have received bad customer service. The emails I sent were answered within 2 days during the Christmas Holidays.
I guess the facts are:
- They did send out the wrong connectors even after it was brought to their attention that this has happen before.
- They were slow to respond to some people’s emails and phone calls.
- They are aware of the problem and have communicated to people in the group buy to contact them if they did not get the correct connector.
- They sent out (supposedly) the correct cable relatively quickly with a good will gesture of some extra bulbs.
- They are still posting on this site even though they are getting a bashing.
***There are probably more facts that I am missing but I am ok with that.
I honestly feel they are trying to do the right thing. I have definitely had worse customer service in the past from other companies and people. Usually the company doesn't return emails or gives a BS answer that does not solve the problem. Visionbulbs has recognized that there is a problem, came up with a solution to fix the problem, and then threw in a good will gesture.
I think that with a little patience I will get a good product at a fair price from Visionbulbs. |
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| AParamedic |
Well guys, I hate to say it, but it looks like we got screwed over again.
I called visionbulbs two more times during normal business hours without a return phone call (they normally do not answer the phone) looking for an update on where the connectors are.
I finally received a return e-mail from them which stated that they sent the connector out via "unregistered courier" (sounds like a euphemism for cheaper/slower than "express" shipping), but they weren't able to provide a date when it was sent, name of the carrier, any proof of shipment, or any idea when it should arrive other than "a few days".
In addition, it turns out that our group buy "discount" actually was $8 more than if we had just gone to the visionbulbs web site and purchased the kits ourselves using the acuramdx.org discount (which is actually available to a bunch of different auto forums) - "VBVIPDSCT" and going to the www.visionbulbs website |
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| visionbulbs_com |
quote:
Originally posted by amtrucker22
Visionbulbs has recognized that there is a problem, came up with a solution to fix the problem, and then threw in a good will gesture.
I think that with a little patience I will get a good product at a fair price from Visionbulbs.
Thank you for the vote of confidence.
We assure all of you that whatever might have been missed in your order, is in the mail, and is on the way to you.
We understand that some of you are running out of patience, and we ask that you please just give us a few days to sort all of this out.
We are as upset as you are that our shipping depot has made this error, and we are going to do whatever we can to make this up to all of you.
For those who would like the Silver Xtreme bulbs, we will gladly ship those out once we get everything resolved. If you would rather the cash value ($24.95), we will gladly refund this to your PayPal account.
Again, we are really doing all that we can to resolve this, but we must take into considering that a few days will be needed to ship things.
Your patience in this matter is more than appreciated.
Thank you all again. |
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| AParamedic |
quote:
Originally posted by visionbulbs_com
We assure all of you that whatever might have been missed in your order, is in the mail, and is on the way to you.
How were the replacement connectors shipped - via "express" mail or some other (cheaper) method? From what country were the missing parts shipped? What is the name of the carrier? Why wasn't "express" shipping utilized to correct the problem in the first place? The kits are not functional as intended without the wiring harness / connector. The replacement harnesses / connectors should have been sent via a shipping method that was as "fast" as the light kits.
quote:
Originally posted by visionbulbs_com
We understand that some of you are running out of patience, and we ask that you please just give us a few days to sort all of this out.
Nothing is more frustrating than when I leave messages requesting information and a response on your answering machine and e-mail that go completely unanswered, yet somehow you find the time to post messages here telling the forum that everything is being handled while ignoring me.
quote:
Originally posted by visionbulbs_com
For those who would like the Silver Xtreme bulbs, we will gladly ship those out once we get everything resolved. If you would rather the cash value ($24.95), we will gladly refund this to your PayPal account.
I think that the least you should do is refund the cash value of the silver xtreme bulbs PLUS the $8.00 extra that we all paid for the group buy "discount". (i.e. $32.95) You'll still be saving the cost of "express" shipping for the bulbs. How long will the refunds take to process? Since you will do not respond to my emails, please consider this my formal request for an immediate refund and process this request immediately.
I apologize in advance to any forum members who think I am using this public venue to communicate things that should be expressed via e-mail. I have sent all these questions to visionbulbs via e-mail previously, but they choose not to respond unless the questions are posed here. |
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| theXman |
I think that the least you should do is refund the cash value of the silver xtreme bulbs PLUS the $8.00 extra that we all paid for the group buy "discount". (i.e. $32.95). You'll still be saving the cost of "express" shipping for the bulbs. How long will the refunds take to process? [/B][/QUOTE]
I like that. And I definitely want the cash value of the bulbs.
Visionbulbs - I am sending you a email regarding the cash value refund. Please respond. Also, the kit has not yet arrived and its been almost 2 weeks since your 1st notisfication of shipping. :mad: |
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| visionbulbs_com |
Just to confirm, all wire/hanress replacements have been sent by DHL, same as the original orders.
We now have tracking numbers available for these replacement, available upon request.
Aparamedic, your tracking number has been sent.
Thank you again. |
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| AParamedic |
quote:
Originally posted by visionbulbs_com
Just to confirm, all wire/hanress replacements have been sent by DHL, same as the original orders.
The original orders were sent via Asia American Express Corp (www.aaeexpress.com) from Shanghi, China. DHL is contracted by AAE to complete the US leg of the delivery, but as far as US customs is concerned, they are not the shipper, AAE express is. Moreover, any delivery problems are not handled by DHL, they must be handled by Asia American Express. These shipping delays and the hassle of having to deal with two different carriers could have been avoided if visionbulbs stepped up to the plate and used one well-known carrier such as Federal Express, UPS, or DHL (not through a third party such as AAE).
Are you saying that the replacement connectors are enroute from China?
quote:
We now have tracking numbers available for these replacement, available upon request.
Aparamedic, your tracking number has been sent.
The tracking number you sent to me is invalid. It does not even fit the proper alphanumeric pattern for DHL. I have even attempted tracking it through the AAE web site (even though you claim that the harness was shipped via DHL), but that web site even lists it as invalid.
Please provide a properly formatted, valid tracking number and date of arrival for my connectors which should have been included with my order which was paid for 10 days ago.
Did you conveniently forget the part about my formal refund request? You did not respond to it in your 2 sentence e-mail, it has NOT been sent to my paypal account, nor have you responded to my telephone messages left on your answering machine.
Please immediately refund the sum of $32.95 to my paypal account |
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| brad89 |
Personally, I appreciate your comments. I think it's important to get the facts out in public rather than using private emails back/forth to visionbulbs. Experiences like yours are the very reason why I have not yet processed (and may never process) my order.
It sounds like visionbulbs is simply a telephone at someone's house (that goes unanswered) who, in turn, emails a contact in china to ship the product(s). In my opinion, I think it would be a better business + customer service practice for visionbulbs to take delivery of the product at their location and to then ensure correct shipment to customers in the US rather than relying on some unknown (probably unregulated) chinese company to do that. But what do I know - I just have a BS; MBA; and JD.
As my frustration grows from what I've read, I've done a little research I thought I'd share. I find it interesting that visionbulbs does not list a physical address anywhere on their web site. When you click "about us" on their web site - it doesn't link to anything.
There's a california tel # listed. I researched visionbulbs w/ the calif. sec of state (http://kepler.ss.ca.gov/list.html) and find no listing for any registered business entity w/ any name resembling visionb**** or vision b****
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| screbr |
Keep in mind that many folks have already stated in these threads that HID conversion kits are illegal in the US, and businesses that had distributed these kits in the past are under investigation and/or closed down. You should expect that your HID company will not have a US address.
And we should all realize that a company selling these kits for 100's less than the "known sources" like Xenondepot is operating with far less overhead and distributing a generic equivalent product. |
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| BLACK-BLING-MDX |
| My ballast is being replaced to them and should arrive within 4-5 business days. Today is Thursday, so it should arrive next Tuesday or Wednesday. We shall see, I will keep you up to date. |
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| AParamedic |
quote:
Originally posted by visionbulbs_com
Just to confirm, all wire/hanress replacements have been sent by DHL, same as the original orders.
Well, I finally heard back from visionbulbs via e-mail:
They admitted that the harness was shipped via AAE, not DHL as they claimed above.
They were still unable to produce any of the following:
- Exact or anticpated delivery date (other than "a few days")
- Valid tracking number for either DHL and/or AAE
- Proof of mailing of replacement connectors
- Date of mailing of replacement connectors
They also have NOT:
- Credited my paypal account for the $32.95 as promised.
The connectors did not arrive today, even though they were allegedly sent "a couple of days" after the original order was shipped (which means that they should have arrived today if that was really the case). Moreover, since DHL doesn't deliver on the weekend, it looks like another lost weekend where I can't install the kit.
If they are unable to provide me with a valid tracking number, I will begin the dispute process through paypal and my credit card company - the kit is not usable as intended without the connector / harness. |
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| rockyroad |
quote:
Originally posted by AParamedic
Well, I finally heard back from visionbulbs via e-mail:
They admitted that the harness was shipped via AAE, not DHL as they claimed above.
They were still unable to produce any of the following:
- Exact or anticpated delivery date (other than "a few days")
- Valid tracking number for either DHL and/or AAE
- Proof of mailing of replacement connectors
- Date of mailing of replacement connectors
They also have NOT:
- Credited my paypal account for the $32.95 as promised.
The connectors did not arrive today, even though they were allegedly sent "a couple of days" after the original order was shipped (which means that they should have arrived today if that was really the case). Moreover, since DHL doesn't deliver on the weekend, it looks like another lost weekend where I can't install the kit.
If they are unable to provide me with a valid tracking number, I will begin the dispute process through paypal and my credit card company - the kit is not usable as intended without the connector / harness.
An alternative is to splice the wire for now. Just purchase heat shrinkable connectors. |
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| rmasman |
Well...a few pages ago, I had asked for how installations of these kits went. Based on the last 4+ pages of wrong connector's, bad discounts, unknown shipping, etc., I have decided NOT to order.
My heartfelt sympathies to those brave souls who did the Group buy! |
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| phins2rt |
quote:
Originally posted by rockyroad
An alternative is to splice the wire for now. Just purchase heat shrinkable connectors.
Splice into what?? The OEM wiring?? Is there potential warranty issues with that? |
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| brad89 |
I'm with RMASMAN...i'm also not ordering. There are too many "issues" w/ visionbulbs that seem unresolved..and only 1 person seems to have the kit up/running after weeks of other orders being placed.
I'm lookin into xenondepot |
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| Lacostacal |
| Has anyone received their order and/or correct connectors yet? |
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| deepstang |
Not yet.
Visionbulbs dude, i sent my payment before christmas. i accidentally sent an e-check and i know it had to clear. it cleared at the beginning of the year. Any input on when it was shipped from China/Korea/Japan/whatever, or when i can expect it. Do you know if i will have any issues with missing the harness people are talking about.
I have faith in you Visionbulb dude, don't leave me hanging. THANKS:1: |
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| anjan |
| Boy, I dropped out of the group buy as I decided to get another toy but this order seems to have way too many problems. Maybe visionbulbs means well but they really have to work on service and the capability to fulfill orders. I don't care what the reason for their mistakes and lapses are but they just seem way too many. Hope it all pans out. |
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| rockyroad |
quote:
Originally posted by brad89
I'm with RMASMAN...i'm also not ordering. There are too many "issues" w/ visionbulbs that seem unresolved..and only 1 person seems to have the kit up/running after weeks of other orders being placed.
I'm lookin into xenondepot
Please be reminded that it will cost you a couple of hundred bucks from others. This is only a minor mixup that caused our members who are very much excited of getting their kits up and running. I would say that visionbulb is trying their best to resolve these matters, eventhough the truth may have been stretched a little with some unbelievable excuses. Let's give him the credit for still being here.
In addition, the problem can be easily resolved (if you are willing), is to simply connect the kit without the connector as long as you use heat shrinked connectors and wrap it securely with electrical tape. I know most of us are not willing to cut the factory but I am quite sure that it will be just as good, as long as you connect it properly. |
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| anjan |
Rockyroad, don't take this the wrong way but you have been pushing visionbulbs hard since the begining. Just seems a little surprising.
Without going into Visionbulbs' explanation for these numerous slipups, its just too many "incidents". If you had a similar experience with someone Amazon.com or Buy.com you'd be crying foul. Even if they address all the issues, it doesn't take away the shoddy handling. I'd pay a little extra and get proper service and materials. |
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| rockyroad |
quote:
Originally posted by anjan
Rockyroad, don't take this the wrong way but you have been pushing visionbulbs hard since the begining. Just seems a little surprising.
Without going into Visionbulbs' explanation for these numerous slipups, its just too many "incidents". If you had a similar experience with someone Amazon.com or Buy.com you'd be crying foul. Even if they address all the issues, it doesn't take away the shoddy handling. I'd pay a little extra and get proper service and materials.
No offense taken..
I understand your point and would feel the same way. Visionbulbs did make many invalid excuses which is very unnecessary. Like another member mentioned, this so called "home business" is not a valid registered business, but rather retailer or middleman for a company from China. He should have at least have inventory on hand to include these so-called connectors that will only have minimal cost before offering a group buy.
As long you guys get the small refund and the free bulbs from visionbulbs, despite the delays, this would still be good deal.
Update: the output of the hid kit somehow seems brighter now, maybe because of the burn-in period.
Also, when I rode my buddies cars (M3 and TSX) with HIDs, their light output based from the inside of the car seemed yellow compared to my 6000k
:) |
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| theXman |
quote:
Originally posted by deepstang
Not yet.
Visionbulbs dude, i sent my payment before christmas. i accidentally sent an e-check and i know it had to clear. it cleared at the beginning of the year. Any input on when it was shipped from China/Korea/Japan/whatever, or when i can expect it. Do you know if i will have any issues with missing the harness people are talking about.
I have faith in you Visionbulb dude, don't leave me hanging. THANKS:1:
To make you feel a little better, I sent my payment via Paypal 3 days before X'mas. And I still haven't received my kit. Only got a tracking # for AAE and a phone # last week after 3 emails. I called AAE last friday and tried to tracking down the package. AAE said they would have to check something first and call me back. Haven't heard from them since.
For some reasons, Visionbulbs never answer all of my questions at once, so I have to keep sending email to them for answers. Last thursday, I emailed and asked for the cash value of the xtreme bulbs as offered, Visionbulbs only replied with a request of my paypal ID but has not given any refund yet.
Visionbulbs: Here is my bottomline, if the kit does not show up by this thursday (1/12/06), I would like to have a full refund of $250. I believe I have waited long enough and its time to move on.
:3: |
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| rockyroad |
quote:
Originally posted by theXman
To make you feel a little better, I sent my payment via Paypal 3 days before X'mas. And I still haven't received my kit. Only got a tracking # for AAE and a phone # last week after 3 emails. I called AAE last friday and tried to tracking down the package. AAE said they would have to check something first and call me back. Haven't heard from them since.
For some reasons, Visionbulbs never answer all of my questions at once, so I have to keep sending email to them for answers. Last thursday, I emailed and asked for the cash value of the xtreme bulbs as offered, Visionbulbs only replied with a request of my paypal ID but has not given any refund yet.
Visionbulbs: Here is my bottomline, if the kit does not show up by this thursday (1/12/06), I would like to have a full refund of $250. I believe I have waited long enough and its time to move on.
:3:
Same situation with me. For example, my email contained 3 questions, he would barely answer one of them leaving the other two unanswered. I would then follow-up the in regards to the other questions, before he anwers thems completely. "Dude's" work would be much easier if he answers everyones concerns in one email. |
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| visionbulbs_com |
Hello,
The cables for your HID kits should have arrived, or will be there in the next day or two.
Please let us know when they arrive, so that we can checkmark all of those who are taken care of, and those with outstanding issues.
We are commited to getting all cases straightened out, and then we will issue the free Silver Xtreme bulbs, or discount of same value if preferred.
Thank you all again for your patience in this matter. |
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| amtrucker22 |
quote:
Originally posted by visionbulbs_com
Hello,
The cables for your HID kits should have arrived, or will be there in the next day or two.
Please let us know when they arrive, so that we can checkmark all of those who are taken care of, and those with outstanding issues.
We are commited to getting all cases straightened out, and then we will issue the free Silver Xtreme bulbs, or discount of same value if preferred.
Thank you all again for your patience in this matter.
I got mine today. I will look to install it this weekend.
Thanks,
Paul |
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| visionbulbs_com |
quote:
Originally posted by amtrucker22
I got mine today. I will look to install it this weekend.
Thanks,
Paul
Thank you Paul, we appreciate your response. |
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| rockyroad |
quote:
Originally posted by amtrucker22
I got mine today. I will look to install it this weekend.
Thanks,
Paul
Have you checked if the cables you got are compatible with the OEM harness? |
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| screbr |
DHL came yesterday, but no one was home and they did not leave the package. Apparently this package with a $20 replacement harness required a signature (unlike the HID kit itself) - odd.
I left them instructions to leave the package today, so I should be able to take a look at it tonight. |
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| deepstang |
| Wow [VISIONBULBS], i still don't have a FREAKIN resonse to my question!!!!!!!!!!!!!!!!!:3: |
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