| AParamedic |
ATTN: Visionbulbs
I emailed you LAST Monday (1/9/06). To this date, no reply has been received. I also called and left a message on your answering machine (1/6/06) without a reply.
Since you will not reply to either while claiming to respond publicly here in the forum, I will a summary of my voicemail and email here. Please respond here so that everyone may see your reply. I will use numbered bullet points and ask that you kindly and promptly respond to each and every bullet point for clarity. The bullet points are numbered 1 through 4 and I ask that you respond to all 4 points without conveniently leaving one or more out of your "response".
1) I placed an order on 12/27 for a plug-and-play HID kit to be shipped via "express" shipping. The kit did not arrive until 1/4/06. When it arrived, it was missing the wiring harness and H11 connector necessary to connect the HID kit to the vehicle. This occurred even though we all specified that we needed H11 compatible kits and I even asked specifically whether or not the missing connector issue was resolved.
2) After multiple phone calls and e-mails, I finally was able to reach someone who said that they would ship a wiring harness to me via "overnight mail". As of today, 1/16/06, it has not arrived. I have requested a tracking number via multiple e-mails and phone calls and received an incorrectly formatted (and invalid) tracking number. You have been unable and/or unwilling to supply proof-of-mailing, date of mailing, shipper, and/or date of anticipated delivery for the wiring harness.
3) We were told that we would have our $32.95 refunded by the end of last week, however, it is now the beginning of next week and no such refund has arrived.
4) Based on the pictures supplied by kind forum members, it is clear that the wiring harness that some members have received is still NOT plug and play - it requires the purchase of additional parts and the connection between the harness and the factory wiring will NOT be waterproof, resulting in probable long-term damage to the factory wiring due to corrosion.
5) Since I have in my possession a partial HID kit that is NOT plug-and-play (as advertised) and is not currently functional as advertised, I would like a full refund of my entire purchase price as well as a postage-paid return label to return the incomplete HID kit (missing the wiring harness) to you. Since you have not held to any of your promises to resolve any problems, I will not accept any alternative other than a full refund PRIOR to me returning the partial kit to you. After all, I paid in full ($8 more, in fact) for merchandise that was inexplicably delayed and non-functional when it arrived. I don't think anyone here would fault me for being skeptical of your "integrity".
I have placed a preliminary complaint with paypal. They asked that I contact the seller one more time to attempt to resolve the issue before they take further action. This message serves as my attempt. If I do not hear from you within 48 hours, I will re-contact paypal and ask that they initiate the formal dispute proceedings.
cc: sent via e-mail to:
customerservice@visionbulbs.com
sales@visionbulbs.com
seandamien@visionbulbs.com
seandamien@yahoo.com
also sent via PM on this forum. |
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| theXman |
This is getting no where and is extremely frustrating.
My email was finally answered. Once again, it was useless. After, 4 different emails to Visionbulbs and a number of postings in this forum, I clearly indicated that I have not received the kit then and even now (1/16/06). Visionbulb replied in the last email to ask me to clarify.
This is how Visionbulb replied:
Hello XXXX ,
Please clarify. Are you saying the kit has never arrived?
Please let us know.
WTF! :3: I'm sorry for cursing but I cant help it.
Visionbulb: I have sent you another email, please respond and refund me. :mad: |
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| crmsnidol |
I checked the domain registration on the company hoping to find a direct contact for you guys but unfortunately they registered their domain privately so you cannot directly contact them. The contact info in the image below is a go-between company that protects the domain owners contact info.
I hate to see fellow forum members going through this when the visionbulbs.com banner ad sits at the top of this page. Hopefully Daniel (admin) is aware of the problems his fellow countryman is allowing to continue without resolution.
Google search shows Sean (owner of Visionbulbs) has been active on the automobile boards promoting his sale. It mght be worth a visit to those boards to see if similar problems were encountered by those members. It also might demonstrate that this botched group buy is not indicative of the type of service they usually provide.
http://www.google.com/search?hl=en&...ien+visionbulbs |
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| visionbulbs_com |
1) We acknowledge that the H11 adapter was not received for the H11 kits. We sent out relay that could be plugged into the stock harness. For H11 Acura, unfortunately the plug was slightly larger and required a slight shortening on the end of the plug. This could be done with a pair of clippers. For those that did not want to do this, we offfered a refund as an option.
2) We apologize if it did not arrive as yet. We have really been trying to get replacements out to everyone, and as you will see, some people have received them, and even installed and have their kits working (ex. deepstang).
3) All refunds will be issued once we have resolved these cases.
4) Waterproofing isn't very difficult. Consider the stock harness. It's simply a plug which isn't exactly a surefire protection.
5) Our return policy is that all merchandise must be received and inspected prior to refunds been issued. You do not have to pay the $8 return fee, but you will be responsible for shipping the product back to us. You can use standard USPS, which shouldn't cost you much.
6) PayPal uses the same refund policy. All merchandise must be returned before refunds are issued. We ask that you please just follow this instruction so that we can refund you your payment.
Thank you again. |
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| AParamedic |
quote:
Originally posted by visionbulbs_com
1) We acknowledge that the H11 adapter was not received for the H11 kits. We sent out relay that could be plugged into the stock harness. For H11 Acura, unfortunately the plug was slightly larger and required a slight shortening on the end of the plug. This could be done with a pair of clippers. For those that did not want to do this, we offfered a refund as an option.
The H11 is H11, it doesn't matter if it is Acura, Honda, Ford, Mazda, etc. The H11 connector is an ISO standard and is the same across the board. The real problem is that you did NOT send out a connector at all (and especially not a relay). Why don't you send a wiring harness to me with an H11 connector and properly sized connector?
quote:
2) We apologize if it did not arrive as yet. We have really been trying to get replacements out to everyone, and as you will see, some people have received them, and even installed and have their kits working (ex. deepstang).
You have made absolutely no effort to get one to me. As of 1/18/06, you have NOT replied to my email, NOT provided tracking information, NOT sent a replacement wiring harness, and NOT taken the initiative to send a replacement, even though it is now 2 weeks after the issue was raised. Again, why don't you send a wiring harness to me with an H11 connector. Via true overnight mail, not some shady "express" shipping.
quote:
3) All refunds will be issued once we have resolved these cases.
You have STILL NOT told us why we all have to wait until everyone gets their wiring harness before you issue refunds. It would take much less time to issue refunds than to continue spewing forth the same line without reason. You have still NOT explained why the group buy "discount" was actually $8 more than the normal 10% "discount".
quote:
4) Waterproofing isn't very difficult. Consider the stock harness. It's simply a plug which isn't exactly a surefire protection.
Consider the stock harness. It actually contains a rubber gasket which fits snugly into a socket located at the base of the H11 bulb. It is much more protection than just plugging 2 ill-fitting spade terminals
quote:
5) Our return policy is that all merchandise must be received and inspected prior to refunds been issued. You do not have to pay the $8 return fee, but you will be responsible for shipping the product back to us. You can use standard USPS, which shouldn't cost you much.
So let me get this straight - you fail to deliver a working product after 3 weeks and now you want me to pay to return a non-functional product to you? Are you out of your mind? Do you really expect me to be greatful that I don't have to pay an additional $8 to get my money back. Please, you really need to re-examine your reality. Also, if standard USPS is as cheap as you claim, it really shouldn't cost you all that much. Send me a shipping label.
quote:
6) PayPal uses the same refund policy. All merchandise must be returned before refunds are issued. We ask that you please just follow this instruction so that we can refund you your payment.
Are you saying that you are willing to issue a full refund? I spoke with the paypal dispute department earlier this evening. They told me that you have not responded to any of their inquiries. You have been unable to keep any of your previous promises, why would I possibly believe that you would really refund my money? Please post your mailing address publicaly here in the forum.
quote:
Thank you again.
Thanks for absolutely nothing. |
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| AParamedic |
Update -
Still no wiring harness from visionbulbs.
Still no tracking information.
Still no return phone call.
Still no refund - partial or full. |
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| EXCALIBUR |
| Q: Anyone know what this is? Class? Anyone? Anyone? Anyone seen this before? Bueller? visionbulbs_com?:confused: |
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| BLACK-BLING-MDX |
| I have my 9006 6000k kit up and running in my son's car, I will test it for a few weeks and then transfer it over to the MDX. I will try taking pictures and posting, but all looks good so far. I was having a problem because the 9006 stock connector started to melt due to having an 80w bulb in there, as of now I have the prongs directly inserted into the connector. Should I just wrap electrical tape around them so they don't get wet? That is the only hitch in the whole installation, output and color look really good. I still have to adjust the pattern, it's aimed too high, and with the reflector housing, the beam has a glare. |
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| BLACK-BLING-MDX |
| Crappy picture from my razr. |
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| phins2rt |
quote:
Originally posted by BLACK-BLING-MDX
Crappy picture from my razr.
Glare city!!! Of course you can't get rid of the glare but hopefully you can aim them so the glare is less of an annoyance to oncoming traffic.
Do you have any pics of the beam output ? Say up against a garage door? That would give a better idea of the glare. |
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| brad89 |
| APARAMEDIC - let me know if you're located in Virginia. If so, I'll help w/ your vision bulbs nightmare for free. |
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| BLACK-BLING-MDX |
| That was before I aimed the beams, but the glare is really from the Razr V3 camera. It can't handle the light. I will get you a pic against the garage sometime soon. |
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| BLACK-BLING-MDX |
| I think I am going to keep this kit in the Diamante and buy a new kit from blinglights or xenondepot for the MDX. Eh, might not make much sense if I'm going to trade in for the '07 in a couple of months... |
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| BLACK-BLING-MDX |
| Any update on your situation AParamedic? Anyone else have their kit up and running? |
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| Lacostacal |
quote:
Originally posted by deepstang
EVERYONE READ THIS POST:
OK, i have read all your complaints and let me try to quickly address some concerns. First of all this kit is a 95% plug and play kit. I DO NOT feel that i was ripped off. It just requires a little modification.
The 2 wires with the circles on it (that someone asked about) connects straight to the batter +/- That means you need the wrench to completly take off the battery cables and cleanly loop in the red in the positive bolt and the black in the negative bolt on the battery terminals. EASY
Another big tip is DO NOT MOUNT the relay until the end so you can pull as much slack as you need. Tie strap it to something after all the wires are connected. The wires are cut exactly where everything can look factory clean if you have a little SKILL. It is funny to see what some people call a "Factory clean install"....everyone has different levels of expecation, and that is cool. I wish i had a camera to show that it is the small things that truley give a factory clean look.
OK THE PROBLEM THAT EVERYONE IS HAVING. THE WHOLE KIT IS STRAIGHT FORWARD EXCEPT WHERE THE BLACK AND WHITE WIRES CONNECT TO THE H11 HARNESS. The problem is that the male tips on the black/white wires are too fat to fit in the slots of our H11 harness. SIMPLE SOLUTION THAT WILL NOT VOID WARRANTY OR WON'T TAMPER WITH OR MDX:
GO TO RADIO SHACK AND GET THE "FLAT-PIN CONNECTORS"; part number: 278-317A. All you need to do is snip off the male tips on the white/black cable and crimp on these thin gold plated tips. These tips slide in our harness PERFECTLY (i mean PERFECTLY). When you get the package from Radio Shack, it comes with plastic covers/protectors for the connectors. I slid them on, and pushed these male tips into the H11 harness. FITS LIKE A CHARM!! I put a little electric tape so it doesn;t slide out. The plastic convers that came with the connectors prevent the 2 tips from touching each other. THIS WILL NOT VOID THAT VISIONBULBS WARRANTY AND BEST OF ALL:
KEEPS OUR MDX A VIRGIN, THE WAY WE LIKE IT!!:4:
Any questions, let me know. Last thing. When you turn the lights on for the first time, leave it one for 10 min to treat the bulbs and the ballasts. ENJOY, they are nICE!:1: EVERYONE READ THIS POST: EVERYONE READ THIS POST:
Guys,
I recieved the kit weeks ago and can't get it to work. Like others, the connectors don't match. I did not receive a relay. Do all I need to get is those Radio Shack pins and it will work?
Do I need a relay also? Where would I buy one and how does it connect. The picture listed here is confusing to me. I am so frustrated. Thanks for your help. |
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| screbr |
I think you need to get in contact with VisionBulbs directly. At this point you have two choices with your existing kit:
1. Request to VisionBulbs a new H11 harness that connects between the ballast and your OEM. Not sure why they didn't send you something new already, but there's been so much confusion and ranting on this board that I dont think VB has been able to process everything. They have pictures of the H11 female connection, and rockyroad has done this method successfully, so I don't see why they can't provide a usable H11 male connector.
2. Request a relay harness instead of the direct connection harness from VisionBulbs. Several folks have received the relay, but its not plug n play. The loose wires that should connect to your OEM female connector do not have an H11 connection housing, nor are the prongs the correct size. You would need to get new prongs from radio shack (see previous post), and crimp them to the loose wires. These then get connected to the OEM female side, and then secured as best you can (electrical tape and whatever else is available to protect the connection). The good news is that this has been done successfully, but not without some extra work.
Good luck to you.
Matt |
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| Lacostacal |
[QUOTE]Originally posted by screbr
[B]I think you need to get in contact with VisionBulbs directly.
Visionbulbs, Like others here, I sent you an e-mail and you have not responed. Please do the right thing and respond. I want either to return the kit, or get the correct connectors.
It is time to step up! Thanks. |
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| AParamedic |
Hi Everyone
Very sorry for the lack of updates - I've been away during the week and a good friend was hospitalized over the weekend...
I still don't have a harness / connector
I still have not heard from visionbulbs via email or phone call
I still have not received my refund (either partial or full)
I protested the transaction through paypal, but their automated processing system rejected the claim b/c a box was actually shipped, even though the box that was shipped was not as described and missing vital components. I am hoping to be able to speak with a person at paypal soon to resolve the issue. I've also filed a dispute through my credit card company. That is still "pending"
Brad89, thanks very much for your generous offer. I'm a PA resident, but maybe there is someone from VA here who was screwed over by visionbulbs? |
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| AParamedic |
Hi Everyone
Very sorry for the lack of updates - I've been away during the week and a good friend was hospitalized over the weekend...
I still don't have a harness / connector
I still have not heard from visionbulbs via email or phone call
I still have not received my refund (either partial or full)
I protested the transaction through paypal, but their automated processing system rejected the claim b/c a box was actually shipped, even though the box that was shipped was not as described and missing vital components. I am hoping to be able to speak with a person at paypal soon to resolve the issue. I've also filed a dispute through my credit card company. That is still "pending"
Brad89, thanks very much for your generous offer. I'm a PA resident, but maybe there is someone from VA here who was screwed over by visionbulbs? |
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| theXman |
Likevise, I have disputed the charge with my credit card company, since there is a buyer protection. Package's never arrived, so I have a good reason for not paying for it. Paypal is just the middleman, I dont expect much from them.
:rolleyes: |
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| Lacostacal |
Just Curious,
Like me, how many people who participated in this group buy still have not got resolution.
I have a kit, wrong connectors and no relay. Visionbulbs says that they are going "have a relay sent," but nothing yet.
What is up VisionBulbs? |
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| visionbulbs_com |
For those missing a relay, please let us know and we will send them out to you.
Thank you all again. |
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| AParamedic |
quote:
Originally posted by visionbulbs_com
For those missing a relay, please let us know and we will send them out to you.
Thank you all again.
Are you kidding me? How ignorant can you be to not read the 5 previous messages before yours to realize that there are many of us who do not have the relay/harness, even though it has been more than 1 month since we paid.
Moreover, NOBODY here has received your "refund".
Visionbulbs, you can either step up to the plate, admit that you are way out of your league in trying to run a business or go the hard way and wait for all of us to file paypal and credit card disputes and then you can respond to them individually. |
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| EXCALIBUR |
quote:
Originally posted by visionbulbs_com
For those missing a relay, please let us know and we will send them out to you.
Thank you all again.
Q: Such fine customer service and a proud sponsor of acuramdx.org, what more could you possibly ask for?:noshiz: |
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| crmsnidol |
quote:
Originally posted by EXCALIBUR
Q: Such fine customer service and a proud sponsor of acuramdx.org, what more could you possibly ask for?:noshiz:
Actually, I haven't seen his ads for several days now and I've checked multiple pages and refeshed all many times. Either Daniel cut the ties or Visionbulbs realized advertising here is a lost cause now. |
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| Lacostacal |
Well, after two months from the original date I ordered the kit from Visionbulbs, I finally received the missing relay and I installed the kit.
The installation went smooth. I purchased the correct connectors from Radio Shack and I am very happy with the result. The light output is much brighter and lights up so much more of the road.
Would I buy HID's again? yes......
From Visionbulbs? nope, sorry! |
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| AParamedic |
Lacostacal
I'm glad to hear that you got your relay / wiring harness.
I have still yet to have any contact from visionbulbs - phone and/or e-mail. 8(
My dispute is pending with the credit card company. |
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| screbr |
Congrats Lacostacal. You know what's coming tho.....
We need pics!!!! Since your X is our front page feature, it makes sense that we should see a couple of shots with the HID's in action on that fine Steel Blue machine :cool:
AParamedic - Too bad you're having such a hard time returning your kit. I worked directly with Visionbulbs and they processed my return a couple of weeks ago. I gave up after all these failed attempts to get the right wiring kit - I'll probably revisit HID's next fall, and obviously work through another vendor. |
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| theXman |
quote:
Originally posted by AParamedic
Lacostacal
I'm glad to hear that you got your relay / wiring harness.
I have still yet to have any contact from visionbulbs - phone and/or e-mail. 8(
My dispute is pending with the credit card company.
AParamedic, I hope you didn't make payment to the credit card for this POS. I didn't and Amex is disputing it with Paypal for me. So, I am not out $250. :readit:
Where the hell is Visionbulbs these days? They probably made their money, did enough damage and left town. :shizhap: |
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| Lacostacal |
[QUOTE]Originally posted by screbr
[B]Congrats Lacostacal. You know what's coming tho.....
We need pics!!!! Since your X is our front page feature, it makes sense that we should see a couple of shots with the HID's in action on that fine Steel Blue machine :cool:
OK... you got it! Give me a couple of days and I will post some pics. I did take some before shots of my old lights hitting my garage door . I will include a few "after" shots as well. |
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| deepstang |
| Has anyone heard about the free fog bulbs thatwe were supposed to get from Visionbulbs or the 29.99 paypal refund??:confused: |
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| AParamedic |
Visionbulbs claimed that they would process refunds once "everybody got their wiring harnesses". Despite repeated attempts at persuasion, they refused to offer refunds since they were "focusing all their energy on getting wiring harnesses out to us."
Since I am still without a wiring harness and/or connector and it has been almost 2 months since I paid and I am still without a wiring harness, connector, and/or refund, I can only assume that they haven't put any energy into processing refunds since they have been putting every single ounce of their energy over the past 2 months into making sure that I get the wiring harness. In fact, they are probably putting so much energy into shipping my wiring harness that they don't have time to respond to any of my e-mails, phone calls, or my credit card comapny's investigators. |
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| phins2rt |
| This whole thing is just wrong...:28: :headshake |
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| EXCALIBUR |
quote:
Originally posted by AParamedic
Visionbulbs claimed that they would process refunds once "everybody got their wiring harnesses". Despite repeated attempts at persuasion, they refused to offer refunds since they were "focusing all their energy on getting wiring harnesses out to us."
Since I am still without a wiring harness and/or connector and it has been almost 2 months since I paid and I am still without a wiring harness, connector, and/or refund, I can only assume that they haven't put any energy into processing refunds since they have been putting every single ounce of their energy over the past 2 months into making sure that I get the wiring harness. In fact, they are probably putting so much energy into shipping my wiring harness that they don't have time to respond to any of my e-mails, phone calls, or my credit card comapny's investigators.
I feel sorry for the plight of Aparamedic and all who bought into this group buy gone terribly wrong. Now, we don't even get those *cheerful* doublespeak replies from vision_bulbs.com anymore.:8: |
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| andreseng |
You guys can't catch a break on this deal. If you didn't get your connectors at RadioShack yet, you may want to hurry.
RadioShack to close as many as 700 stores
Well at least you'll still be able to get them at RadioShack.com for now. I never understood how RS stayed in business anyway. Hey, does that sound familiar???? |
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| rockyroad |
| Looks like everyone got what they needed. Now time to post pics of you HIDs. |
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| EXCALIBUR |
quote:
Originally posted by rockyroad
Looks like everyone got what they needed. Now time to post pics of you HIDs.
"You can't be serious." - John McEnroe impression:wtf: |
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| Warzau |
quote:
Originally posted by rockyroad
Looks like everyone got what they needed. Now time to post pics of you HIDs.
Im with Excalibur, this is without a doubt the worst GB in MDX.ORG history. |
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| dj-mdx2 |
quote:
Originally posted by rockyroad
Looks like everyone got what they needed. Now time to post pics of you HIDs.
This is like adding insult to injury. Didn't you start this GB? |
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| theXman |
quote:
Originally posted by rockyroad
Looks like everyone got what they needed. Now time to post pics of you HIDs.
:shutup:
:headslap: Thats what I feel like doing to you after reading that comment. |
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| AParamedic |
rockyroad and visionbulbs:
Just in case you are really "both" that oblivious, many of us do not have "everything we need"
I would be more than happy to post pictures of my HID kit, but I think you would like to see installed pictures. I'd be happy to post pictures of my uninstalled HID kit that is missing the wiring harness and H11 connector if that is really interesting.
As far as the other stuff, I don't think anyone has received their $32.95 refund and I believe that there are several acuramdx members out there who are still missing connectors/wiring harnesses and at least one or two who never received their HID kit at all.
I've not heard anything from visionbulbs in over 6 weeks. |
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| Lacostacal |
quote:
Originally posted by rockyroad
Looks like everyone got what they needed. Now time to post pics of you HIDs.
rockyroad: you sure you aren't the Visionbulbs guy in disguise? |
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| rockyroad |
quote:
Originally posted by EXCALIBUR
"You can't be serious." - John McEnroe impression:wtf:
Ooops. Sorry...
I assumed that everything was settled since the posting stopped.
Anyone besides me with the installation done? |
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| rockyroad |
quote:
Originally posted by Lacostacal
rockyroad: you sure you aren't the Visionbulbs guy in disguise?
No, I am not definitely the Visionbulbs guy.
Check my IP if necessary. |
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| EXCALIBUR |
quote:
Originally posted by rockyroad
Ooops. Sorry...
I assumed that everything was settled since the posting stopped.
Anyone besides me with the installation done?
Your earlier post smacked of adding insult to injury with those affected members. Incredibly, you were the very member that so enthusiastically introduced this group buy. While I did not participate myself, I nevertheless still feel for those members who certainly got less than professional service and product from visionbulbs_com. In the spirit of helping your fellow members, why not try contacting visionbulbs_com yourself and see what you can do to make this situation right? |
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| rockyroad |
| I will try to contact visionbulbs myself in behalf of the other members. |
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| Warzau |
quote:
Originally posted by rocky road
I will try to contact vision bulbs myself in behalf of the other members.
I'm sorry but your comment sounded funny, since every member themselves have contacted vision bulbs, with little resolve. What weight you carry with them would be interesting. |
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| vlam |
I'm sorry but your comment sounded funny, since every member themselves have contacted vision bulbs, with little resolve. What weight you carry with them would be interesting.
I could not agree more. If vision bulbs decides to make things right for members who HAVE been ripped off by them, it would make your claim of rockyroad <> vision bulbs questionable.
If you are not the same, there is definitely a connection. |
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| crmsnidol |
quote:
Originally posted by vlam
I'm sorry but your comment sounded funny, since every member themselves have contacted vision bulbs, with little resolve. What weight you carry with them would be interesting.
I could not agree more. If vision bulbs decides to make things right for members who HAVE been ripped off by them, it would make your claim of rockyroad <> vision bulbs questionable.
If you are not the same, there is definitely a connection.
So now he's in a no-win situation.
If he helps - he's guilty of either conspiring with Visionbulbs or being one in the same...
or
If he gets no results, he's the jerk who recommended the buy in the first place.
Not a good situation to be in. |
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| screbr |
I was part of the original group buy for this kit, and for whatever reason, I had no trouble returning my kit after all problems came to light. I shipped the entire package back to them, and they refunded my full amount once they got it.
The level of inconsistency at VB is very odd to say the least......
I went with some Hoen Titaniums for now, and I'll probably look into HID's again next fall. |
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| EXCALIBUR |
quote:
Originally posted by crmsnidol
So now he's in a no-win situation.
If he helps - he's guilty of either conspiring with Visionbulbs or being one in the same...
or
If he gets no results, he's the jerk who recommended the buy in the first place.
Not a good situation to be in.
I would at least cut rockyroad some slack for trying to contact visionbulbs_com and reporting back to the forum. |
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| rockyroad |
quote:
Originally posted by EXCALIBUR
I would at least cut rockyroad some slack for trying to contact visionbulbs_com and reporting back to the forum.
Thank you.
I am doing this out of good faith without anyone asking or demanding me to do so. Now I'm a jerk? I will not stoop to that person's level, so I will leave it at that.
I admit that this may be a group that has failed to most, maybe all. But remember, splicing the wires was always an option. I have a ton of friends who have done this thru the years without any problems. The end product is actually excellent. I have yet to encounter any problems.
As of tonight, 3/1, I have yet received a reply from visionbulbs.
Will keep you updated though, Excalibur. |
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| rockyroad |
quote:
Originally posted by screbr
I was part of the original group buy for this kit, and for whatever reason, I had no trouble returning my kit after all problems came to light. I shipped the entire package back to them, and they refunded my full amount once they got it.
The level of inconsistency at VB is very odd to say the least......
I went with some Hoen Titaniums for now, and I'll probably look into HID's again next fall.
Glad to hear everything is settled with you. I know it was a hassle but at least you got your money back. |
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| EXCALIBUR |
quote:
Originally posted by rockyroad
As of tonight, 3/1, I have yet received a reply from visionbulbs.
Will keep you updated though, Excalibur.
Semper fi, carry on.:18: |
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| crmsnidol |
quote:
Originally posted by rockyroad
I am doing this out of good faith without anyone asking or demanding me to do so. Now I'm a jerk? I will not stoop to that person's level, so I will leave it at that.
You totally misconstrued my post. I was pointing out that one person said you could redeem yourself as the initiator of the group buy by helping others receive the harnesses or refunds while another said if you were able to get satisfaction from visionbulbs you might actually work for visionbulbs. I pointed out that it was a no-win situation for you.
Personally, I don't beleive it's your job to handle it. You certainly couldn't know the outcome beforehand. |
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| rockyroad |
| Nice pics! Glad to see another member with a succesful install besides me. Can you post some head-on pics? |
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| phins2rt |
quote:
Originally posted by amtrucker22
I just got my HID's from Vision_Bulbs installed :2:. I have some pictures I took before and after with the X in the same place at the same time (4pm) of day pointing at the garage door. I also swapped out my 01 headlights for 04 headlights which involved taking off the bumper. I have to say I love this upgrade and the difference the bulbs make at night are incredible. I am going to take it to a shop to get the headlights adjusted correctly although I know they do not blind people when I drive. Here are some pictures.
Before the upgrade:
http://uwf.edu/pnelson/hid/34.jpg
After the install:
http://uwf.edu/pnelson/hid/51.jpg
Bumper off the X:
http://uwf.edu/pnelson/hid/bumpoff.jpg
The infamous Radio Shack flat pin connectors:
http://uwf.edu/pnelson/hid/rs.jpg
After I taped it up:
http://uwf.edu/pnelson/hid/taped.jpg
Here are the new headlights installed on the X without the bumper:
http://uwf.edu/pnelson/hid/bumpoffnew.jpg
Here are the HID's at night near the same spot as the above:
http://uwf.edu/pnelson/hid/night.jpg
Let me know if you have any questions!:4:
amtrucker22,
So you still had to do your own modifications to get the kit installed, correct? Or did you have to do your own mods because you swapped 01 for 04 headlights? I guess what I am really asking is was the kit plug and play or not? Thanks. |
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| amtrucker22 |
quote:
Originally posted by phins2rt
amtrucker22,
So you still had to do your own modifications to get the kit installed, correct? Or did you have to do your own mods because you swapped 01 for 04 headlights? I guess what I am really asking is was the kit plug and play or not? Thanks.
I had to buy the flat pin connectors from Radio Shack and I cut the pins off of the Vision_Bulbs relay harness (Black & White wires). It was not plug and play but only required a $3 part from Radio Shack and a pair of crimpers. I am happy with the results! |
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| phins2rt |
It's too bad vision bulbs couldn't have done the $3 leg work for everyone and save themselves some trouble...
rockyroad - have you had any response from the vendor?? |
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| rockyroad |
| Sorry to say that I have not received any replies despite the three emails I sent. |
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| amtrucker22 |
I do have 2 flat pin connectors to anyone who needs them. The package comes with 4 and all you need is two. If you want them just pm me your address and I will send them out to you.
Paul |
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| AParamedic |
Hi everyone
Glad to hear that some of you got your kits up and running.
Just heard back from my credit card company after filing the dispute - visionbulbs lied to them and told them that they offered a refund. Based on that, AmEx denied the dispute. Moreover, they left off the part about having to return the kit at my expense to Hong Kong ($40.00, plus extra for insurance). Based on their conduct here, I find it highly unlikely that visionbulbs would issue a refund after the kit arrived.
To be absolutely clear:
I still don't have a working kit.
I still don't have connectors.
I don't have the $32.95 partial refund (does anyone?) It's been almost 3 months - I guess visionbulbs is still working hard 24/7 to insure that everyone (but me) has received their kit and wiring harness)
I still haven't heard back from visionbulbs. |
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| phins2rt |
quote:
Originally posted by AParamedic
Hi everyone
Glad to hear that some of you got your kits up and running.
Just heard back from my credit card company after filing the dispute - visionbulbs lied to them and told them that they offered a refund. Based on that, AmEx denied the dispute. Moreover, they left off the part about having to return the kit at my expense to Hong Kong ($40.00, plus extra for insurance). Based on their conduct here, I find it highly unlikely that visionbulbs would issue a refund after the kit arrived.
To be absolutely clear:
I still don't have a working kit.
I still don't have connectors.
I don't have the $32.95 partial refund (does anyone?) It's been almost 3 months - I guess visionbulbs is still working hard 24/7 to insure that everyone (but me) has received their kit and wiring harness)
I still haven't heard back from visionbulbs.
That sucks!!:3: Visionbulbs is sounding more and more like a dirtbag vendor! I was willing to give the benefit of the doubt but this is getting ridiculous.
Rockyroad, did you ever hear anything back from visionbulbs? |
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| vlam |
a quick google search shows that Vision**** is active in these two forum. You may want to head over there and see if you get responses.
InfinitiFx
CobaltSS |
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| colemanpc |
quote:
Originally posted by AParamedic
Hi everyone
Glad to hear that some of you got your kits up and running.
Just heard back from my credit card company after filing the dispute - visionbulbs lied to them and told them that they offered a refund. Based on that, AmEx denied the dispute. Moreover, they left off the part about having to return the kit at my expense to Hong Kong ($40.00, plus extra for insurance). Based on their conduct here, I find it highly unlikely that visionbulbs would issue a refund after the kit arrived.
To be absolutely clear:
I still don't have a working kit.
I still don't have connectors.
I don't have the $32.95 partial refund (does anyone?) It's been almost 3 months - I guess visionbulbs is still working hard 24/7 to insure that everyone (but me) has received their kit and wiring harness)
I still haven't heard back from visionbulbs.
I don't know what's worse: the fact I read all 18 pages of this crap-fest that Visionwhatever put you guys through, or that Amex is denying your claim.
If I was in your shoes I'd do two things; one, call Amex and tell them you can prove no refund was offered - then fax over all correspondences you made to visionwhatever; two, if they don't pull for you, drop them like a bad habit and get a new credit card company.
This thread is insane and gives me pause at even considering the HID conversion.
Best of luck and as others have said, so sorry you even got caught up in this. |
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| Warzau |
quote:
Originally posted by colemanpc
I don't know what's worse: the fact I read all 18 pages of this crap-fest that Visionwhatever put you guys through, or that Amex is denying your claim.
If I was in your shoes I'd do two things; one, call Amex and tell them you can prove no refund was offered - then fax over all correspondences you made to visionwhatever; two, if they don't pull for you, drop them like a bad habit and get a new credit card company.
This thread is insane and gives me pause at even considering the HID conversion.
Best of luck and as others have said, so sorry you even got caught up in this.
It's not so much the HID conversion issue it is the GB from a horrible vendor, and I change my response from before from one of the worse on this site to THE WORSE GB I have ever seen . All other have gone off without a hitch.
Seems he is pissing off members on the Infiniti board. |
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| jvega |
| Do NOT buy from Visionbulbs.com, they stink like a rotten egg in a nutshell. Your products stink! Blow me (:o ) like you never blew anyone before. |
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| visionbulbs_com |
Hello all members of AcuraMDX.org,
Vision Bulbs has recently undergone some major restructuring, and part of this process involved us going back over some of our online transactions.
We discovered that there were several issues on this forum that had gone unresolved, and we would like to start be expressing our sincere apologies for this.
We hope that you will allow us the opportunity to sort out any and all issues that members of this forum may have experienced with us in the past.
We ask that anyone with an issue, please contact us directly at: customerservice@visionbulbs.com
We would like to get all of the problems ironed out, so that we can hopefully start on a clean slate serving your online community once again.
Respectfully,
R. Campbell
Vision Bulbs - Customer Care
www.visionbulbs.com
customerservice@visionbulbs.com |
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| dj-mdx2 |
| This should be interesting... |
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| AParamedic |
| I'm still waiting for them to contact me. I'm holding my breath. No really, I am. |
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