| visionbulbs_com |
Hello all members of AcuraMDX.org,
Vision Bulbs has recently undergone some major restructuring, and part of this process involved us going back over some of our online transactions.
We discovered that there were several issues on this forum that had gone unresolved, and we would like to start be expressing our sincere apologies for this.
We hope that you will allow us the opportunity to sort out any and all issues that members of this forum may have experienced with us in the past.
We ask that anyone with an issue, please contact us directly at: customerservice@visionbulbs.com
We would like to get all of the problems ironed out, so that we can hopefully start on a clean slate serving your online community once again.
Respectfully,
R. Campbell
Vision Bulbs - Customer Care
www.visionbulbs.com
customerservice@visionbulbs.com |
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| taras |
THANK GOD.
I have a small issue with vision bulbs that will hopefully be resolved.
Just emailed, PLEASE answer.
Taras |
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| visionbulbs_com |
quote:
Originally posted by taras
THANK GOD.
I have a small issue with vision bulbs that will hopefully be resolved.
Just emailed, PLEASE answer.
Taras
Hello Taras,
Please let us know what it is that we can help you with.
Thank you. |
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| taras |
Well,
On Monday I sent another email about the status of my exchange.
I have a bad ballast (stopped working). On 8-22-06 was two months since I sent it in to the Canada location for an exchange.
I have called two times, and emailed 3 times so far to find out the status of my return/exchange.
The tranaction ID is 15K53722VS112763N
If you could be so kind and let me know what is going on with this thing.
Thanks
Taras |
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| visionbulbs_com |
quote:
Originally posted by taras
Well,
On Monday I sent another email about the status of my exchange.
I have a bad ballast (stopped working). On 8-22-06 was two months since I sent it in to the Canada location for an exchange.
I have called two times, and emailed 3 times so far to find out the status of my return/exchange.
The tranaction ID is 15K53722VS112763N
If you could be so kind and let me know what is going on with this thing.
Thanks
Taras
Hello Taras,
When you originally ordered, did you have the package sent to another name and address?
Please let us know.
Thank you. |
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| taras |
yes, my brother-in-law Paul bought them for me originally as a birthday gift. They were shipped to his address.
P.S.
Thanks for looking into this. |
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| visionbulbs_com |
quote:
Originally posted by taras
yes, my brother-in-law Paul bought them for me originally as a birthday gift. They were shipped to his address.
P.S.
Thanks for looking into this.
We have just sent an email to you. Please provide us with the name/address on the original order, as the warranty is registered under this info.
Thanks again :) |
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| BLACK-BLING-MDX |
| Visionbulbs, I am having a problem with my bulbs. I bought the 9006 6000k kit and one of the bulbs is more yellow than the other. They were installed at the same time and have burned in at the same time, so I don't think this is a color-shift issue. Maybe one bulb is 4300k and the other is 6000k? I'd like to get this resolved. Thank you. |
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| visionbulbs_com |
quote:
Originally posted by BLACK-BLING-MDX
Visionbulbs, I am having a problem with my bulbs. I bought the 9006 6000k kit and one of the bulbs is more yellow than the other. They were installed at the same time and have burned in at the same time, so I don't think this is a color-shift issue. Maybe one bulb is 4300k and the other is 6000k? I'd like to get this resolved. Thank you.
We are sorry to hear that you are having this problem.
Please send us your full name and mailing address to: customerservice@visionbulbs.com
We will take care of this for you.
Thank you again :) |
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