| cjdoors |
Wondering if anyone has had this problem on their 07 (though I doubt it). Twice now in less than 125 total miles on the car (once before trip 1 to dealer, once after) I have blown the fuse that is someway related to the VSA/AWD/antilock brakes. When it happens, I have been driving and put the car in park, leaving the engine running. When I return, as soon as I try to shift, it will not and displays several warnings, etc. The only way to shift is to trigger the manual switch under the little plate by the shifter. I can drive but don't have the services listed above and apparently, break lights. After the first time, the dealer said it was just a blown fuse. I knew I should have asked "and why did it blow" but didn't and picked up the car. A day later, it blew again. I had the car two days, they have now had it two weeks. They have not replicated the problem, and thus have not replaced anything. I'm sure they don't want to give it back to me, only to have it happen a third time (CA law only states "reasonable" attempts to fix). Any technical direction? The deadline in my mind was/is today. Then I start pushing for a replacement.
Thoughts |
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| shootist |
quote:
Originally posted by cjdoors
Wondering if anyone has had this problem on their 07 (though I doubt it). Twice now in less than 125 total miles on the car (once before trip 1 to dealer, once after) I have blown the fuse that is someway related to the VSA/AWD/antilock brakes.... Any technical direction? The deadline in my mind was/is today. Then I start pushing for a replacement.
I think you're on the right track. An electrical defect affecting the brakes is a major defect in a new car. Send them a concise letter that starts the lemon process. Both the number of service vists, and the time in the shop for a new car are included when a lemon is evaluated, and they know it.
If the dealer is smart, they will offer a replacement to avoid the car being declared and titled a lemon. |
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| csmeance |
| if the brake lights don't work, then it is a problem with a VSA compnent as the VSA ties into the braking system. |
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| andym22 |
| Was it raining when you've had these problems? My X has been in for the same exact problems you've experienced plus the rear wiper stops working and I can't open the tailgate. It's not a fuse and they can't find the problem. However these problems go away when the X dries off. I've tried pushing for a replacement because I've had some other issues also and haven't gotten to far. I've called corporate and I was pretty much blown off they told me they can't fix something that they can't be reproduce themselves. What needs to be reproduced I brought the car in with the problem so why can't it be fixed? Corporate didn't have an answer for that. |
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| Fabvsix |
| LMAO ! It doesn't RAIN in LA ! What planet do you live on? LOL:rolleyes: |
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| Fabvsix |
| Now the question is: Do you drive your X threw those HORRIBLE car washes?????????? The one that have enough force to blow parts off your vehicle? :1: I refer to them as the "lazy mans car wash"....... |
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| cjdoors |
Update: no update (at least on the progress of my vehicle).
To answer a couple questions - no rain, no car wash - clearly some electrical issue. Last week they "had it narrowed down between two relays" this week its three...
My sales person JERRY EDE comitted to callimg me last Friday after he looked into it. No call. I called him Saturday, he was with a customer, no call back. I went to see him yesterday and he washed his hands of it, telling me that once it heads to service, its out of his hands, including making sure the GM of the dealership knew I was extremely unhappy and had been patient to this point. Said "I've been doing this for 12 years" bla bla bla, to which I replied "Yeah, what do I know, I'm just the customer". Pathetic. My boss would fire me in an instant if he knew I treated a customer that way. I could not believe what I was hearing.
I left two voice messages with the GMof the dealerthip with no call back. Left a on-line feedback note with the dealer SOUTH BAY ACURA - no reply, on-line feedback with Acura corporate, no reply. Talked to the service manager yesterday - Brain Davidson - his FIRST HEARING OF IT! are you kidding me? He said Wednesday (tomorrow), maybe even today. Believe it when I see it. I went down in person to talk to him. He would not commit to "what if" scenario based on them having it two weeks straight and this being the second visit. I wanted to have some contingency to my anticipated feedback Wednesday that it isn't fixed. Figured one of three things can happen:
1. they "fixed" it so it won't happen again - great, I get the car back finally.
2. They can't find it, it did't exist (that's not an option, it happened twice already within a day, and it effects critical safety components).
3. They can't find it, we're not sure when we will, here is your replacement - thanks, also acceptable
As you can imagine, he would not get on board that those were the three possible outcomes. Any one know a high level person at Honda/Acura I can send a certified letter to? Figure as long as I'm sending them out today, one more won't hurt. I've never done this before but I'm also sending a copy to an attorney. Unfortunately, I firmly believe it will come to that based on what I've seen thus far. If I didn't believe this was an isolated incident, I would want my money back but all I want is my vehicle back working properly.
Any other suggestions are welcome. Officially starting the Lemon process today! |
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| Fabvsix |
I would call "corporate" back until you reach someone who will transfer you to someone of authority (a supervisor) Make sure everytime you call that they "document" you complaint. When you call back and get another moron make them recite your complaint when they bring up your file.....TRUST ME on this! ! I did that in the past. You have to give them a couple of days to look into it. MAKE DARN sure you mention the dealerships name, the service rep's name, service manager's name and make sure THEY know you are blowing the whistle on them.......Let Corporate get off their ass and provide you the service you deserve......This is unacceptable ! I did this for my elderly parents when their local dealership tried to screw them. RESULTS:
Service Rep fired on the spot and parents got a replacement transmission at ZERO COST TO THEM! :1: Talk reslove, rather than lemon proceedures...... |
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| cjdoors |
I have a formal complaint registered with Acura Corporate. Gave them all the names of those I have been working with so we'll see. I've been keeping a log of all my communication, or lack there of and every time I read it, it makes me more disgusted.
I really would rather they provide me a replacement vehicle and be done with it rather than going through the formal process which I'm sure is a pain. Under CA law, I could be responsible for use costs up to the milage when the problem first happened - by the official calculation, I would owe fifty bucks! We'll see what tomorrow (Wednesday) brings. I'm sure it won't be ready today.
The certified letters, BBB-autoline complaint and my visit to the dealer are hopefully enough of a hint that my patience has run out and I'm not some unreasonable idiot. I'm more justified with every passing day they keep the car.
At this point, I'm starting to actively look for ways to communicate my experience with this dealer, service agent and sales associate to as many people as possible. |
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