| flyaway09 |
I purchased my MDX in 04/07 and the battery continues to fail after several days of not driving. I have to jump start the car after couple of days. I've been to the dealer in NY more than 4 times. They've attempted to update radio software changed amplifier. I've an alarm that installed outside of Acura, they even removed it and said that it caused by the alarm. However, after all these had been done, the problem for the car still exist.
I would like to use Lemon Law against Acura and see if they can replace with a new car or anything to resolve my problem.
This is my first time ever have to deal with such situation. Can anyone provide guidance? Where to file Lemon Law? even opion to my situation would be greatly appreciated. Thanks all in advance. |
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| flyaway09 |
does anyone know if installing aftermarket alarm void the warranty in my situation?
Thanks, |
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| csmeance |
quote:
Originally posted by flyaway09
does anyone know if installing aftermarket alarm void the warranty in my situation?
Thanks,
no it does not, acura has to prove that the alarm is causing it. Go back to acura and tell them to do this:
Hook up multimeter (electric current meter/HDS) to the battery
Lock the doors of the car and wait 15 minutes.
After 15 minutes, check the draw on the battery, it should be around 20-25 milliamps
If it is higher, unplug the fuses in the engine bay fuse box until it drops to the proper level.
This will diagnose the system that has the problem with it, and help solve the problem.
I would advise that you take this to acura and have them check it in front of you. |
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| flyaway09 |
csmeance - thanks a lot. I'll have your instruction and request Acura to perform this in front of me.
I've called Acura corporation to open a case and they assigned a case manager to deal with my situation. I'll wait for them to give me a call back. They charged me to remove my whole alarm system. If the result is not caused by the alarm, i'll ask refund credit and maybe have them to re-install my alarm.
At this point, it seems that it's not cause by the alarm because it's removed and problem still exist. |
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| phins2rt |
quote:
Originally posted by flyaway09
At this point, it seems that it's not cause by the alarm because it's removed and problem still exist.
But depending on the complexity of the alarm system, there may be some remnants of it still around that Acura is not aware of. I hope not but a possibility none the less. Did your problems start before or after the alarm was installed? Good luck with everything. |
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| flyaway09 |
I want to update everyone on this and see if i can get any advise. So I've left my car at the dealer nearly a month now and had a district manager to follow through. They claim that wires were cut to installed aftermarket alarm, so they changed the whole door harness wires to fix the problem. I am not technical, so i have no clue what they're talking about and request to have everything on writting.
So here is the story that I have deal with the last month.
I left my car there for the first 5 days and was told nothing is wrong with the car. I informed them that I will not argue. I will pick up the car and tow it in under Acura's expense next time the battery is drain, so they don't need to duplicate the issue (this happens on Friday). I called back the following Monday and schedule to pick up my car and was informed that the battery is drained, so they will continue to investigate. After a week of waiting, they told me that they finally found the drain from the wire to the door (I have not idea what test was done). They ordered parts and told me that they will replace the whole wire harness.
After many calls at the end of week 4th, they say that my car will be ready by Friday. They offer to install factory alarm and starter which is not as good as the one that i used to have. And also offer to 150 dollars dealer credit where I paid 450 dollars to have the alarm removed because they claim that it was my alarm that causing the problem. At this point I am still not sure if my vehicle is 100% fixed. I will bring the above instruction to the dealer and ask them to perform this test in front of me, again I am not technical at all, so I can BS me around.
I am trying to bargain again to see what else I got from this. I am also working with Acura corp to see what comp they can give me since i have to deal with this frustration for a long time. If the problem still exist, the next step will be Lemon Law. I have brough my car in for more than 5 times with the same issue. and thye kept the car nearly a month now.
Thanks for any input. |
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| SGM2008 |
Having followed this thread, (and assuming the problem is now fixed), it is then most important to determine if the "drain from the wire to the door " is related in any way to your installed aftermarket parts or a defect that was present in the vehicle when it was delivered to you.
If the former, you don't have much to rest on. Even something as simple as a poorly installed line tap can cause all kinds of electrical gremlins. If your aftermarket installer had tapped into that "drain" mentioned, you are probably best letting it rest.
However, if that is not the case, wring it out. At the very least you should get the full refund of the $450 and then some. For the record, a couple years back when my new car was in the shop for 5 times (and 35 total days), I threatened to file under CA lemon law (The fault turned out to be bad software in the traction control unit which would crash under certain unique combinations of turn angles/incline and acceleration/deceleration. I happen to experience just that combination on my drive!) It quickly got the attention of the district rep and then HQ. My "settlement" with them was extended warranty to 100k and nearly $3k cash for a $35k vehicle.
Hang in there! |
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| midnightMDX |
| It depends if its directly related. If the shop poorly installed the alarm, that could cause issues. You should really question your alarm installer. Let us know if the battery still drains. |
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