| Maik |
A while back, I seem to remember a thread wherein someone mentioned tipping the service tech. While I had never before thought about tipping my mechanic, it certainly would not seem inappropriate. As I get closer to booking my 7,500 mile service, which, thanks to this forum I already know I will be overcharged, I wonder what other forum members think about tipping in the service department. So, I ask the following questions:
- Who do you tip?
- How much?
- Cash or donuts?
- Does it serve any real purpose?
Thanks for any feedback.:D |
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| Fireblade6 |
| For $45 to $65 an hour....I dont think tipping is needed:eek: |
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| Ms. Mdx |
I think here in Mass it is about $70/hour :eek: . Never thought about tipping ... my gut feeling is that it won't make a difference.
Maik, are you going to Claire? I will take my 'X to Framingham when the time comes, only 2.5K miles so far. We'll have to compare the service we receive!
Did you buy from them? Will they give you a loaner if you didn't? |
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| Maik |
Ya, it may be $70 an hour in Mass, but I can assure you, neither the mechanic nor the tech is getting anywhere near that. I suspect that a box of doughnuts may well make an impression. I will schedule my service for a Saturday AM and bring along a box of Dunkins. May not do anything, but it may well pay dividends at some time when I need something and I am "perceived" to be a great guy! LOL
I bought at Clair. I was not impressed with sales staff, but thus far the service dept has bent over backwards to ensure my satisfaction. They have been very helpful with a couple of minor issues. I have no experience with the availability of loaners, but would seem to me that if they want your business, they will give you one regardless of purchase location.
I looked at an MDX in Framingham, but I am not a big fan of that dealership. |
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| Warzau |
| The only "tipping" I have ever done is give my service advisor F1 Magazine, since he didnt have cable and didnt have a chance to buy it. I guess it worked since it was my Honda serv advisor, and I got a loaner when my 95 civic part wasnt available. :) |
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| sgtglok |
quote:
Originally posted by Maik
Ya, it may be $70 an hour in Mass, but I can assure you, neither the mechanic nor the tech is getting anywhere near that. I suspect that a box of doughnuts may well make an impression. I will schedule my service for a Saturday AM and bring along a box of Dunkins. May not do anything, but it may well pay dividends at some time when I need something and I am "perceived" to be a great guy! LOL
I bought at Clair. I was not impressed with sales staff, but thus far the service dept has bent over backwards to ensure my satisfaction. They have been very helpful with a couple of minor issues. I have no experience with the availability of loaners, but would seem to me that if they want your business, they will give you one regardless of purchase location.
I looked at an MDX in Framingham, but I am not a big fan of that dealership.
At the dealership I service my MDX, THEY bring donuts and offer coffee for the waiting customers (that bid of a luxury treatment that comes from some Acura dealerships). But then again, I'm not planning a long-lasting relationship with the dealership, and don't want to visit them often either! ;) |
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| texrb |
I have always brought Dunkin' Donuts (and muffins) when I have my car serviced at the Acura dealership. I bring a few boxes so the techs, service writers & cashiers get some. A few sales reps have managed to grab some - but only after all the service people get first choice.
I have always had excellent treatment by this dealship's service dept ......and I think the donuts are the reason. :4:
Unlike the Lexus dealer I use, the Acura dealer only supplies free coffee (and bad coffee at that)!! |
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| AcuraDoc |
I always throw the service manager a tip. They are always listening to someone's problem's, and even dealing with outright rude people. Furthermore, if the tech is doing something for me beyond the call of duty, I will usually give him a tip too, but never the same amount as the service manager.
Just my $20! |
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| mdxpecting |
Didn't we all spend about $40K on this thing? And aren't we all being ludicrously overcharged for scheduled maintenance on a maintenance free engine?
They should be buying us doughnuts. |
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| Maik |
quote:
Originally posted by mdxpecting
Didn't we all spend about $40K on this thing? And aren't we all being ludicrously overcharged for scheduled maintenance on a maintenance free engine?
They should be buying us doughnuts.
Interesting philosophy...try an experiment. This is something I do on occasion, and the results can be amazing.
Next time you take your wife/husband out for dinner, if you expect the tab to run $100 or so, slip your waiter $20 at the beginning of the evening (just as he finishes introducing himself) very descretly.
You will be in for the best, most attentive dinner of your life.
The waiter does not know if there is more coming at the end and will take extremely good care of you!
Same thing with the service people at my Acura dealer. I suspect that a box of donuts at each scheduled appointment could well be a cheap investment in the event I need a favor at a later date |
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| AcuraMDX2002 |
If I have to ply my Acura dealership with goodies to get the service I deserve, then I'm going elsewhere!
I have no intention of tipping the service manager or brining treats for the mechanics --- if they can't do their job correctly and timely without those extras, then I don't want them working on my car!
Just my rant! |
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| DaleB |
Maybe if I tip the service manager enough my car will keep running so good I will never have to come back
Just went for my X's first service today and he must have asked me 3 times if I was having any problems of any kind with the X. I honestly told him "no".
I am almost felt guilty like something should be wrong! What a change from other new cars I've had. |
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| TheRobSJ |
Tsk, tsk. Does anyone protest tipping at a fine restaurant? No, it's almost embarassing not to. But for some reason, it's just not an accepted practice to do so in auto repair.
For those of you griping about labor rates...you are all lucky, and you really SHOULD be tipping for getting away that cheap. My dealer charges $110 an hour. No there are no Ferrari's parked out front being sold side by side with the Acuras, that's just the going rate around here.
Now occasionally, I have go for a ride with the customer to confirm that the little rattle or squeak happens. That's something I really don't have to do. Just something I can do for a little better customer service. I could just take it in, road test it, find nothing because I didn't drive it exactly 42 mph through a left hand turn over some stutter bumps, and write "could not duplicate" on the repair order.
Just because the service advisor didn't tell you that you have a nice suit, or the coffee was stale, doesn't mean that the person who ACTUALLY did the work represents that image.
Maik's suggestion holds alot of truth to it. If we get a box of donuts from so and so customer, we will take better care of them than normal. Take extra time to find a intermittant problem, or whatever. Think about it...
Rob |
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| Ms. Mdx |
Thanks TheRobSJ,
I don't think you intended it that way ... but you just gave us a reason not to tip. The tone of your post was a perfect example of why many on this forum are not happy with Acura service and attitude. You stated it better than any of us could.
Have you considered a career change? Life is too short to be doing something you hate. |
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| BaldEagle |
quote:
Originally posted by TheRobSJ
Now occasionally, I have go for a ride with the customer to confirm that the little rattle or squeak happens. That's something I really don't have to do. Just something I can do for a little better customer service.
Maik's suggestion holds alot of truth to it. If we get a box of donuts from so and so customer, we will take better care of them than normal. Take extra time to find a intermittant problem, or whatever. Think about it...
Rob
Let me give you a tip. Get into a different line of work. Your attitude towards customer service stinks. Like you are doing someone a favor to do your job?
I hope you are paid on commission. I would never allow someone with your attitude to work on my vehicle. Would advise anyone I knew the same. Probably would not buy a car or have any service done at your place of work. |
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| DaleB |
And to think this whole time I thought the correct response for 'good service' was to keep bringing your vehicle back to the same place. Where have I been?
To think of all the mechanics that had to 'go out of their way' just to please me....:rolleyes: |
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| sgtglok |
This kinda goes inline with collecting money for the secretary's day (in the long gone past). Be thankful for those delivered messages, filed cabines, printed fliers, etc, etc, etc. And the job function is???
Btw, why do professional people compare themselves with the waiters. Tips ARE the waiter's salary, as most establishments pay only minimum hourly wages and the rest is tip-based.
Another point I want to make (if I make any!?) - I have no problem tipping or bringing in treats and such, but as a gratitude for a job well done, and for going the extra mile, etc, and for simply being NICE!, but not to bribe someone for that EXTRA care bullsh*t!
And more...
quote:
Next time you take your wife/husband out for dinner, if you expect the tab to run $100 or so, slip your waiter $20 at the beginning of the evening (just as he finishes introducing himself) very descretly.
You will be in for the best, most attentive dinner of your life.
The waiter does not know if there is more coming at the end and will take extremely good care of you!
I guess some people are better at serving than others and perhaps I may never find the 'joy' in waiting on people, whipping their a$$es with silver lining, bending over, etc... what you suggest makes no sense to me - I even think it is offensive to 'slip' your waiter $$ 'very descretly' unless you are Don Corleone or Sopranos' relative!?!?!? :3: Tip handsomly at the end for good service and rest assured the waiter will remember you on a far more positive note. :4: |
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| paul123 |
quote:
Originally posted by TheRobSJ
Tsk, tsk. Does anyone protest tipping at a fine restaurant? No, it's almost embarassing not to. But for some reason, it's just not an accepted practice to do so in auto repair.
For those of you griping about labor rates...you are all lucky, and you really SHOULD be tipping for getting away that cheap. My dealer charges $110 an hour. No there are no Ferrari's parked out front being sold side by side with the Acuras, that's just the going rate around here.
Now occasionally, I have go for a ride with the customer to confirm that the little rattle or squeak happens. That's something I really don't have to do. Just something I can do for a little better customer service. I could just take it in, road test it, find nothing because I didn't drive it exactly 42 mph through a left hand turn over some stutter bumps, and write "could not duplicate" on the repair order.
Just because the service advisor didn't tell you that you have a nice suit, or the coffee was stale, doesn't mean that the person who ACTUALLY did the work represents that image.
Maik's suggestion holds alot of truth to it. If we get a box of donuts from so and so customer, we will take better care of them than normal. Take extra time to find a intermittant problem, or whatever. Think about it...
Rob
I wouldn't say this mechanic has the best customer service atitude, but he does have a point. People spent alot of money on other items such as expensive restaurants, hotels, and vacations. These other luxuries all require tipping to attain a certain level of customer service, why not give the mechanic who services the vehicle a break. Lets face it the actual mechanic isn't making six figure a years, and isn't profiting from you trip to Acura for service. I spend alot of tipping in many other area's of life and still feel my auto servicing should get one also. I also feel that a little now can helps alot down the road. They have the ability to use their descretion in fixing the many auto's they deal with. Also you will get a much better atitude from the service manger and all the technicians. Whether you bring in donuts, give the tech a $5, or bring in a bottle of liquor for the holidays, it's a good idea. You want to separate yourself from the others who don't give anything at all. Again, I own my vehicle and plan to have for many years, if I leased my vehicle and planned on turning in every 2 years I would probably have a different plan. It all depends on you long term idea and plan for the auto. Also whether you want to have a long term relationship with dealer for your future service or do you plan on hopping from dealer to dealer for servicing. I plan on staying with one dealer and not jumping back and forth. It's very much a personal opinion based on your circumstances. I used to fix auto's myself years ago and I do know a small gesture did make a big difference in my atitude towards a customer, especially it meant putting a little more effort into a customers vehicle. |
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| DaleB |
quote:
Originally posted by sgtglok
Tip handsomly at the end for good service and rest assured the waiter will remember you on a far more positive note. :4:
Well said, a little class goes along way.
A professional whether a technician, mechanic, lawyer or doctor, who is dedicated to serve their clients, will go the extra mile to gain your trust and continued patronage.
It's not kissing butt either, it's putting in a little extra time, or offering the customer advice and suggestions based on experience. That's what gets respect, results and continued patronage.
It's doing your job well, and taking pride in it. If you can't do that, do something else.
Paul, maybe it's my own failing, I don't have a big issue with tipping a good mechanic, but usually at dealerships I find them quite isolated from the customers. Most dealers seem to want to keep it that way, unless the mech. is there to test drive your car to experience a problem, etc. And those are rare occurrences (fortunately). |
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| mdxxxx |
quote:
Originally posted by TheRobSJ
Tsk, tsk. Does anyone protest tipping at a fine restaurant? No, it's almost embarassing not to. But for some reason, it's just not an accepted practice to do so in auto repair.
For those of you griping about labor rates...you are all lucky, and you really SHOULD be tipping for getting away that cheap. My dealer charges $110 an hour. No there are no Ferrari's parked out front being sold side by side with the Acuras, that's just the going rate around here.
Now occasionally, I have go for a ride with the customer to confirm that the little rattle or squeak happens. That's something I really don't have to do. Just something I can do for a little better customer service. I could just take it in, road test it, find nothing because I didn't drive it exactly 42 mph through a left hand turn over some stutter bumps, and write "could not duplicate" on the repair order.
Just because the service advisor didn't tell you that you have a nice suit, or the coffee was stale, doesn't mean that the person who ACTUALLY did the work represents that image.
Maik's suggestion holds alot of truth to it. If we get a box of donuts from so and so customer, we will take better care of them than normal. Take extra time to find a intermittant problem, or whatever. Think about it...
Rob
I'm Curious TheRobSJ,
Why wouldn't you own an Acura? |
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| TheRobSJ |
Ha! I knew this would get under people's skin! If I had wrote nothing, I still don't think there would have been a drastic influx of "tips" coming in. I've been working on cars for almost a decade now, and I only ever received one tip from an old guy who I did a brake inspection for, and told him that he could go another 5000 miles vs. saying that his brakes are dangerously worn down (making it sound so much worse) like so many shops would have done.
A tip doesn't have to be money, it could simply be finding out which tech did the work and just coming around back and say "thanks for working on my car." But of course money talks louder.
I may be a "professional" auto technician, but I'm still very blue collar. Someone in the real professional world usually doesn't have to worry about punching a clock. And mechanics don't generally make a tremendous amount of money. There are people working over in the NUMI assemble plant where they make the Toyota Matrix/Pontiac Vibe, that make as much I do per hour...and they don't have to buy 10's of thousands of dollars worth of tools with their own money, or always continually have to keep updated with training. They just do something very simple like weld a door panel on or something.
I'm not sure...maybe since you all spent roughly 40 grand or more, perhaps you feel that you're entitled to have superior service over some commoner that can only come up with 20k for an RSX. And extra special service is just something that comes with the price of the vehicle. Think I'm calling you elitists? I've got good reason to, because I've seen that exact situation with several customers before. "I'm not some punk with an Integra here, I bought your top of the line vehicle!" stands out vividly.
I work on cars because I'd rather die than convict myself to working in a cubicle all day sitting on my butt. Working on cars is almost a different challenge with every job. If you all think that most mechanics would turn down a tip because they don't have a bitter attitude like myself, guess again. NO ONE I work with would turn a tip down! Granted, we wouldn't do the old clear your throat with the hand held out like a bellhop or something, but since the topic was brought up, it sure would be nice to get a tip if someone offered. |
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| xcel |
Hi TheRobSJ:
___I don’t think it’s a snob thing at all … If you look at many of the big time posters here, they are just trying to help us future Acura owners decide if the X is the car to own and how to accessorize, maintain, and protect it for a reasonable cost afterwards … I don’t know how many hours you have spent behind a professional walk behind mower in the dead of summer nor how many hours you have spent in 130 degree F + radiant heat of a nuclear plants insides but I can assure you, you are not the only blue collar employee posting here.
___And back to the topic … I do not think the donut purchase for the service crew is a bad one in the least. I do not believe the salesman should receive our generosity although they may in fact make less than the mechanics but from the work output standpoint, the mechanics are busting their hump in comparison. This is just my opinion of course …
___Good Luck to you all.
___Wayne R. Gerdes
___Hunt Club Farms Landscaping Ltd.
___Waynegerdes@earthlink.net |
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| TheRobSJ |
quote:
I do not believe the salesman should receive our generosity although they may in fact make less than the mechanics but from the work output standpoint, the mechanics are busting their hump in comparison
True, we do more in 1 hour than the sales staff does in a week. But they DO make more than us. They make about $1500 for selling an MDX, plus commission on whatever overpriced accessories they can sell. And since they are still "laydown" sales for the MDX, it's not like they actually have to "sell" someone on it. We're still pretty much sold out. Well, there is a Havasu Blue demo that I'm sure they'd sell...but puhlease, that color? I can see why it's been on the line for a few days now. Not my favorite in case you didn't notice.
Rob |
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| Robyjo |
quote:
Originally posted by TheRobSJ
Ha! I knew this would get under people's skin!
I for one am glad to have you around to give us insight. But quell my curiosity--are you here to get under people's skin? Are you trying to be flamed, or 'rile' some folks up? I'm sincerely asking, no attacks here--it just seems you introduced yourself and have posted with a chip on your shoulder, baiting for someone to knock it off...
In any case--someone with your expertise can prove really valuable around here, so I hope you stick around!
Rob :31: |
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| DaleB |
I worked as a blue collar in a factory environment long before I became a salaried engineer.
My tips were a pat on the back and a few kind words for a job well done. And that was good enough, because I enjoyed what I did.
When I became salary I did not spend more time at the desk because much of my work was involved working in a lab environment with techs who did the same job I used to do.
When there were schedule pressures, I longed for the days when I could punch a clock at 4pm and walk away, and not have to take anything home.
So it's different for everyone, based on their own experiences, education, and the choices they make in life.
I respect anyone who does a good job. It took me a few years before I felt comfortable putting out 40K on an automobile.
If I get the same service I got on my brand new '67 VW which cost under $1800, I will be thrilled. |
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| AcuraMDX2002 |
| There's something terribly wrong if you have to tip a disgruntled mechanic just to get the service he is supposed to give! Don't fool yourself into thinking that we can't (or won't) notice if you screw us over by not fixing the things we ask you to fix -- you will find out the hard way. Don't threaten us with poor service just because you hate your job or don't feel as if you make enough money. Find another job before your boss finds out about your attitude and fires your a$$ for being a real dick! |
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| Maik |
You guys make it so easy for me. I absolutely agree with the notion that there SHOULD be no reason to tip at the auto repair shop. But the simple fact of the matter is I will do it because it WILL give me the upper hand in the event I need a favor. A very inexpensive insurance policy. Let's say my MDX breaks down, as TheRobSJ says it inevitably will. I call my shop to schedule an appointment, I need it fixed quickly and I need a loaner, but they are booked for several weeks. This is the type of situation I refer to. You bet that they will do more for me to get me in than a customer who does nothing. Is it right...NO. But its the way it is.
All I can say is I hope all of the other customers at the dealership I work with agree with y'all. That way I will stand out that much more!
I would be very interested to get Tim's perception of this issue. Tim, do you think that the donuts or tip will make a difference?
BTW, for those of you who skoff at the notion of tipping in advance, all I say is try it once and see what happens for yourself. No, it does not make you look like the godfather, but, rather quite the opposite. The purpose of a tip is to encourage good service. |
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| texrb |
I agree with Maik (seems we both bring Dunkin' donuts as treats :) )
I have always brought donuts or other treats when I brought in my cars for scheduled maintenance (been doing this since 1975). As I posted earlier, I also bring in enough for all the service dept employees & the cashiers too.
I also occasionally bring in donuts to the doctor & dentist offices - and guess what - they are thrilled! I also have brought donuts or home baked cakes & cookies to the fire station down the street & the police station. They didn't know where I live & I certainly don't expect a faster response time - I just think it's a nice thing to do.
Do I expect better service for this.....no I don't. I just know that people appreciate random acts of kindness & sometimes I am remembered as "the donut guy", but sometimes not. I will tell you that when I bring product in, in nearly every case, the employees go outof their way to come up to me in the waiting area to thank me..........this is why I do it....because it is appreciated.
Those of you that believe people should do their jobs & do them well without "tipping" are correct. I just like to bring a treat so people are happy. It makes me feel good too :D |
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| frostyra |
quote:
Originally posted by DaleB
I worked as a blue collar in a factory environment long before I became a salaried engineer.
My tips were a pat on the back and a few kind words for a job well done. And that was good enough, because I enjoyed what I did.
When I became salary I did not spend more time at the desk because much of my work was involved working in a lab environment with techs who did the same job I used to do.
When there were schedule pressures, I longed for the days when I could punch a clock at 4pm and walk away, and not have to take anything home.
So it's different for everyone, based on their own experiences, education, and the choices they make in life.
I respect anyone who does a good job. It took me a few years before I felt comfortable putting out 40K on an automobile.
If I get the same service I got on my brand new '67 VW which cost under $1800, I will be thrilled.
DaleB -- WELL SAID and AMEN! Been there, done that; EVERY job has its advantages, and EVERY job has its disadvantages. If you find a job that you don't hate, that you can live with, you're lucky; if you find one that you LOVE, you've been blessed! |
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| DaleB |
quote:
Originally posted by texrb
Those of you that believe people should do their jobs & do them well without "tipping" are correct. I just like to bring a treat so people are happy. It makes me feel good too :D
You can't fool me, you are acting like a FRIEND!!!
You've got nerve! :D |
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| DaleB |
| I guess all this government sponsered data (NHTSA), the Insurance Institutes, JD Power, Alldata.com, CR, etc. etc. are part of larger conspiracy to cover up the inferior quality of imports compared to the exemplary quaity of domestic vehciles. Fooled the dickens out of me! |
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| socalJD |
with you Maik. If my tranny is gonna fail by 60k miles, I'm gonna hedge my bet. If a box of $6 donuts will make me look like a 'good fella', cheap insurance in my mind. I'd much rather buy donuts for the service guys twice a year than have to face the music like everyone else. Call it what you want, I think it's just good common sense. Time will tell, 4 or 5 years down the line let's all compare stories, and let's see which was the better road travelled.
By the way, let's stop flaming Rob the mechanic. Whether he came aboard with a chip on his shoulder or he's just blowing off steam after a tough day at work, I for one view him as a valuable resource, one that already stated he'd rather speak the truth as opposed to toe the company line. His input, insight and expertise is what is valuable and I am glad to have him around. He's already tipped us off on the 5speed auto tranny, and now we are much more the wiser. Just my .02. |
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| texrb |
quote:
Originally posted by socalJD
............
By the way, let's stop flaming Rob the mechanic. Whether he came aboard with a chip on his shoulder or he's just blowing off steam after a tough day at work, I for one view him as a valuable resource, one that already stated he'd rather speak the truth as opposed to toe the company line. His input, insight and expertise is what is valuable and I am glad to have him around. He's already tipped us off on the 5speed auto tranny, and now we are much more the wiser. Just my .02.
I agree. The reason for this forum is to share info ....... :D :D |
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| texrb |
quote:
Originally posted by DaleB
You can't fool me, you are acting like a FRIEND!!!
You've got nerve! :D
Oh noooooooooooooo ....................you found out about me :eek:
hehe good one Dale :4: :2: |
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| one4gatr |
I have no problem with tipping someone for a job well done. Hell I tip my garbage collector once a year around christmas time with a case of beer. Strangely enough I never have stray pieces of garbage laying in the street or on my lawn after they pickup. Additionaly they take anything I put out there, take time to make sure the can is empty, replace the lid tightly and move it out of the street.
But what this post is trying to suggest just doesnt seem to hold water. Unless your service manager happens to notate your name in his computer as a "special" customer, what makes you think that they will remember who the heck you are after only visiting 2 to 3 times a year? What I am saying is that tipping someone who you see on a regular basis should and does pay dividends because your exposure to them is much more frequent. Additionaly what are the odds that the donuts actually find their way out to the mechanics and porters or anybody else who actually WORKS on the car. Very slim at best I would say.
I have no problems with the tipping per se, I just wouldn't expect any better service because of it. But if your goal was to ensure a "little extra" I would certainly make sure that you insist upon the same technician everytime and make sure that he or she gets your goodies directly. |
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| sgtglok |
quote:
Originally posted by texrb
I agree with Maik (seems we both bring Dunkin' donuts as treats :) )
I have always brought donuts or other treats when I brought in my cars for scheduled maintenance (been doing this since 1975). As I posted earlier, I also bring in enough for all the service dept employees & the cashiers too.
I also occasionally bring in donuts to the doctor & dentist offices - and guess what - they are thrilled! I also have brought donuts or home baked cakes & cookies to the fire station down the street & the police station. They didn't know where I live & I certainly don't expect a faster response time - I just think it's a nice thing to do.
Do I expect better service for this.....no I don't. I just know that people appreciate random acts of kindness & sometimes I am remembered as "the donut guy", but sometimes not. I will tell you that when I bring product in, in nearly every case, the employees go outof their way to come up to me in the waiting area to thank me..........this is why I do it....because it is appreciated.
Those of you that believe people should do their jobs & do them well without "tipping" are correct. I just like to bring a treat so people are happy. It makes me feel good too :D
You said it the best - I tried to state the same with my posts, but your post says it all! |
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| Robyjo |
quote:
Originally posted by socalJD
with you Maik. If my tranny is gonna fail by 60k miles, I'm gonna hedge my bet. If a box of $6 donuts will make me look like a 'good fella', cheap insurance in my mind. I'd much rather buy donuts for the service guys twice a year than have to face the music like everyone else. Call it what you want, I think it's just good common sense. Time will tell, 4 or 5 years down the line let's all compare stories, and let's see which was the better road travelled.
By the way, let's stop flaming Rob the mechanic. Whether he came aboard with a chip on his shoulder or he's just blowing off steam after a tough day at work, I for one view him as a valuable resource, one that already stated he'd rather speak the truth as opposed to toe the company line. His input, insight and expertise is what is valuable and I am glad to have him around. He's already tipped us off on the 5speed auto tranny, and now we are much more the wiser. Just my .02.
Hmm...is my post what you consider 'flaming'? I asked a sincere question, just trying to understand what his angle is. His approach irks me a bit, but he has every right to say whatever he wants--I at no point told him to stop his comments. I said in the post itself how glad I am to have him around--so back off you jerk (now that's a flame :D )!
'Sides, how can a bearer of such a cool name be anything but a great guy... Actually, I haven't passed judgment on the fella--still assessing...
Rob :31: |
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| crete |
Tipping is a personal preference between one who asks for service and one who provides it. IMO, if the person providing the service meets or exceeds the expectations of the person asking for service, (in this situation, the vehicle owner) then it is up to the vehicle's owner to determine the appropriate tip or compensation.
Whether it's a doughnut, $10.00 or a 30:1 longshot in the 8th at Santa Anita.
In some situations, by presenting a letter of appreciation to the service provider's employer can go further to helping the individual's future. |
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| TheRobSJ |
I hope you all don't think that I am not some clown that does poor work if I don't see a box of donuts handed to me along with the repair order...
Fact of the matter is, I do a good job on every car for fear of being fired. My service director knows that I don't like the brand. I even said in the interview that I'd never own one. But I don't try to be some vigilante mechanic and try to take every Acura off the road that I work on by not doing my job. I actually am in the top three in customer sastisfaction surveys. I've only had one charged comeback in a year which of course was for an intermittent problem that I couldn't duplicate.
But believe it when I say that if you bring in a box of donuts or something along those lines when you drop your vehicle off in the morning. It WILL get priority treatment. Need the shuttle van to go a couple miles outside our "zone?" Maybe when it gets washed, and they decided to go back and touch up any water spots. Maybe the technician feels guilty for not finding the intermittent problem and will actually call you personally to get some more info instead of going through the middleman advisor. Oh, the transmission took a dump, but oops you're out of the warranty by 2000 miles. Maybe we'll goodwill it anyways. That's all stuff that we don't HAVE to do, but we could to go the extra mile. Think about it.
Rob |
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| AcuraMDX2002 |
I can't decide who I dislike more -- the guy who'll go the extra mile for a box of donuts, or the guy who thinks he has to hedge his bet with a box of donuts! It seems to me that if we could take all the people in both of these categories and put them in the same place, then we'd be getting somewhere! You deserve each other. Don't get me wrong, I feel one good turn deserves another, and I always tip, and tip big, when I go to restaurants, take taxis, use the bellhop services, etc, but I just don't see why you feel that a person who is bribing you with a box of donuts deserves the little extras and the rest of us stand in line behind them! I will not fall prey to this tomfoolery.
BTW I read and reread the 'flaming' post above and don't think that the quoted poster was saying that the referred to poster was doing any flaming, but was asking others to stop flaming him! I could be wrong, maybe if someone sent me some sweets I'd read it more carefully. |
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| mdxxxx |
quote:
Originally posted by AcuraMDX2002
I can't decide who I dislike more -- the guy who'll go the extra mile for a box of donuts, or the guy who thinks he has to hedge his bet with a box of donuts! It seems to me that if we could take all the people in both of these categories and put them in the same place, then we'd be getting somewhere! You deserve each other. Don't get me wrong, I feel one good turn deserves another, and I always tip, and tip big, when I go to restaurants, take taxis, use the bellhop services, etc, but I just don't see why you feel that a person who is bribing you with a box of donuts deserves the little extras and the rest of us stand in line behind them! I will not fall prey to this tomfoolery.
BTW I read and reread the 'flaming' post above and don't think that the quoted poster was saying that the referred to poster was doing any flaming, but was asking others to stop flaming him! I could be wrong, maybe if someone sent me some sweets I'd read it more carefully.
AcuraMDX2002,
I think I understand what you are saying. I think this relates to that age old battle, idealism vs. reality.
Ideally, I wish "a little greasing" was not nessesary in order to receive premium service; Conversely, we as human beings remember individuals for various deeds. I witnessed this all too often.
Without being too specific, my path crosses the political arena frequently. The concept of tipping is considered light weight. I think I'll stop while I ahead!
:31: |
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| Maik |
quote:
Originally posted by TheRobSJ
I hope you all don't think that I am not some clown that does poor work if I don't see a box of donuts handed to me along with the repair order...
But believe it when I say that if you bring in a box of donuts or something along those lines when you drop your vehicle off in the morning. It WILL get priority treatment. Need the shuttle van to go a couple miles outside our "zone?" Maybe when it gets washed, and they decided to go back and touch up any water spots. Maybe the technician feels guilty for not finding the intermittent problem and will actually call you personally to get some more info instead of going through the middleman advisor. Oh, the transmission took a dump, but oops you're out of the warranty by 2000 miles. Maybe we'll goodwill it anyways. That's all stuff that we don't HAVE to do, but we could to go the extra mile. Think about it.
Rob
Thank you Rob. You have finally answered my original question.
Sorry, ACURAMDX2002 that you dislike my way of doing business. But guess what? If there is only one loaner available and its you or me...that jelly donut was worth every penny!
You can stomp your feet all you want, but the simple truth is that my way works. :2: |
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| TheWorm |
This whole thing seems fundamentally ass backwards to me. I compliment and tip AFTER I receive good/great service. I give 5's on the surveys AFTER I receive good/great service. Not before.
A box of donuts will get me priority treatment? Sure, I suppose. I'd rather the margin on the $40k of sheet metal I've bought (and the previous $45k I purchased from the same dealer, and the $100k in referrals I've sent his way) along with the loyalty of servicing all our cars there, would get me that treatment, too. If not, I sure hope I can get it at one of the half-dozen competitors within a 20 minute drive.
I understand what the "tippers in advance" are saying. I just can't bring myself to do that. And yes, the garbagemen and our maillady (among others) get holiday gifts. |
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| TheRobSJ |
Actually, I've never understood why cab driver's get tipped. Maybe I've had my own car for way too long... Did the cabbie run some red lights to get you there faster? Leave the meter off for a few miles? What do they do to go the extra mile. Every time I've been in a cab, all they do is just drive the car...and usually a little longer than they have to to rack the meter up more. Or am I expected to pay to hear what might be the biggest BS artist in the world until I get in the next cab?
Have you all seen the movie Office Space? When the question is posed, "If I work my butt off and we ship a few extra units, I don't see one more dime. So what's my motivation?" It's called tipping. That'll motivate any laborer to go the extra mile. Otherwise you just get the "usual" service, and whether that's not good enough for you or not...I just don't care, because I'm just not PAID to do any more than what I do.
Rob |
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| crete |
quote:
Originally posted by TheRobSJ
Otherwise you just get the "usual" service, and whether that's not good enough for you or not...I just don't care, because I'm just not PAID to do any more than what I do.
Rob
I'm not placing any judgements on you or anyone else here, I'm just wondering if you ever didn't accept a tip from someone because you felt you didn't deserve it, when all you did was just provide the usual service. |
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| AcuraMDX2002 |
quote:
Originally posted by mdxxxx
AcuraMDX2002,
I think I understand what you are saying. I think this relates to that age old battle, idealism vs. reality.
Ideally, I wish "a little greasing" was not nessesary in order to receive premium service; Conversely, we as human beings remember individuals for various deeds. I witnessed this all too often.
Without being too specific, my path crosses the political arena frequently. The concept of tipping is considered light weight. I think I'll stop while I ahead!
:31:
Amen to that! I wish we lived in the ideal world where eveyone did what they were supposed to do without "a little greasing," and I do know that we don't live in that world. That doesn't stop me from being ornery and pigheaded on this topic :) nor does it mean that I won't "grease the wheels" a little when I see the advantage to do so. Most of my ranting in this thread is simply my way of saying that it might (or, actually is) a reality that pre-tipping can or will help get you better service, but I just don't like it. (BTW Maik, I've never stomped my feet :D )
I do have to admit, however, that the gifts I give to other service people (e.g. the trash collector, paper deliverer, etc) are a combination "thanks" and "keep up the good work" which makes it a hybrid post/pre-tip -- so I guess I'm being a bit hypocritical here. The same holds true to the tips I leave for waiters at my favorite eateries -- thanks for the great service today, and I'll see you again so I hope to get great service then, too. In fact, the "regulars" (like me) at the local restaurants get a table even when there aren't any, and I would be willing to admit that if I didn't tip so well they wouldn't be so willing to 'find' me a table when others are waiting.
Geez, have I gone full circle here? |
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| Maik |
I guess what it comes down to is this...I am willing to tip in advance as a way of attempting to ensure that I get "good"service, while others are more willing to wait an see. If they get good service, then tip. (BTW ACURAMDX2002, I did not mean to infer that you stomp your feet, I was simply trying to show the two extremes of customers).
This thread has created far more controversy than I would have expected. |
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| DaleB |
I don't expect to bring my car around the shop with the frequency that they will ever remember I brought them donuts, let alone tip them.
In fact, I will be very happy if it's too long for them to even remember me. |
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| Maik |
quote:
Originally posted by DaleB
I don't expect to bring my car around the shop with the frequency that they will ever remember I brought them donuts, let alone tip them.
In fact, I will be very happy if it's too long for them to even remember me.
I certainly hope it works out that way for you.
I have decided to go the donut route as opposed to tipping. The donuts will be enjoyed by all, while the tip only affects one person, who very well may not even be there the next time I am in for service. |
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| DaleB |
quote:
Originally posted by Maik
I certainly hope it works out that way for you.
I have decided to go the donut route as opposed to tipping. The donuts will be enjoyed by all, while the tip only affects one person, who very well may not even be there the next time I am in for service.
That does not mean I would not recognize service beyond the normal call of duty, and show my appreciation. |
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| socalJD |
quote:
Originally posted by AcuraMDX2002
I can't decide who I dislike more -- the guy who'll go the extra mile for a box of donuts, or the guy who thinks he has to hedge his bet with a box of donuts! It seems to me that if we could take all the people in both of these categories and put them in the same place, then we'd be getting somewhere! You deserve each other. Don't get me wrong, I feel one good turn deserves another, and I always tip, and tip big, when I go to restaurants, take taxis, use the bellhop services, etc, but I just don't see why you feel that a person who is bribing you with a box of donuts deserves the little extras and the rest of us stand in line behind them! I will not fall prey to this tomfoolery.
BTW I read and reread the 'flaming' post above and don't think that the quoted poster was saying that the referred to poster was doing any flaming, but was asking others to stop flaming him! I could be wrong, maybe if someone sent me some sweets I'd read it more carefully.
Very entertaining . . . all I can say is keep your eye on the ball - if you swing so hard that you close your eyes you're gonna miss the target and whiff everytime . . . oh one more comment, if you refuse to fall prey to such 'tomfoolery' how is it that your state had such a difficult time in choosing our next president ??? :D :p :4: |
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| AcuraMDX2002 |
quote:
Originally posted by socalJD
Very entertaining . . . all I can say is keep your eye on the ball - if you swing so hard that you close your eyes you're gonna miss the target and whiff everytime . . . oh one more comment, if you refuse to fall prey to such 'tomfoolery' how is it that your state had such a difficult time in choosing our next president ??? :D :p :4:
Good question! It seems as if maybe as a state we (although, like most of the 14 million people here I'm just a visitor eventhough I've been here over a decade!) "swing so hard" etc. :2: |
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| BaldEagle |
quote:
Originally posted by DaleB
In fact, I will be very happy if it's too long for them to even remember me.
The service department of the dealer where I bought my 92 GMC P/U know me. Had it in many times for problems including having transmission replaced. |
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